DePaula Chevrolet - Service Center

Service was great in and out in a reasonable time. The only thing I thought was weird is I made the appointment on line but when I got there I was told that is only for cars not trucks, so why would you l only thing I thought was weird is I made the appointment on line but when I got there I was told that is only for cars not trucks, so why would you let me make the service appointment on line when you knew what type of vehicle I have? More

I had a recommended 4wd service performed. I left the vehicle and it was done within the time I was quoted. When I made the appointment I asked for a loaner vehicle and was told I couldn’t have one for t vehicle and it was done within the time I was quoted. When I made the appointment I asked for a loaner vehicle and was told I couldn’t have one for that service. I have only been given a loaner vehicle once by DePaula and that was after a got very upset that they wouldn’t give me one for my emergency service stating that none were available even though they were all out front. Funny how after I got mad one was suddenly available isn’t it? I have questioned the service department about it and I am always told that loaner cars can’t be given out until the vehicle is diagnosed. this all greatly frustrates me because when I bought the car at DePaula the sales agent sold me on the maintenance plan by saying it included a free loaner anytime I need service. Either he lied to help persuade me to pay for the maintenance plan or the policies have changed since my purchase. But if t he policy changed after my purchase that’s not my problem and I should be able to receive the service from the old policies until my service plan expires. This needs to be addressed because it makes me lean toward using a different dealership for my next purchase. More

Wasn’t happy the car had less than 4,000 Miles I put on Wasn’t happy the car had less than 4,000 Miles I put on it . & the rotors are all rusty ? NOT HAPPY. I purchased 2 cars from you people in the las Wasn’t happy the car had less than 4,000 Miles I put on it . & the rotors are all rusty ? NOT HAPPY. I purchased 2 cars from you people in the last 4 years !!! I will do my business else where from now on & I will not be back for services on either car . I’ve purchased cars from there when it was Marshallmans . Sincerely More

DePaula’s service center worked responsively to help diagnose and resolve an issue associated with a TSB for my 2020 Silverado. Repair parts were ordered promptly and the work was completed in two hour diagnose and resolve an issue associated with a TSB for my 2020 Silverado. Repair parts were ordered promptly and the work was completed in two hours as promised. More

Jason Keville was awesome! Super helpful and professional! I highly recommend anyone and everyone to visit Depaula's Service. I highly recommend Dan Pakatar in sales too. professional! I highly recommend anyone and everyone to visit Depaula's Service. I highly recommend Dan Pakatar in sales too. More

I drop my Corvette off a little bit before the time I was due my wife and I walked up the street to have lunch and during lunch I received a text that it was ready so we were at lunch longer than what it To due my wife and I walked up the street to have lunch and during lunch I received a text that it was ready so we were at lunch longer than what it To service and perform vehicle on overall inspection More

everyone is so nice and helpful and went out of their way to ensure all my questions and concerns were addressed before I took my car home. thank you to Chuck for all the help. to ensure all my questions and concerns were addressed before I took my car home. thank you to Chuck for all the help. More

No. 1 with me. I will definitely come back here for my next chevy. I've had Great customer service with every department I dealt with. next chevy. I've had Great customer service with every department I dealt with. More

Alex and his service team really know how to handle customer service. My experience is like coming home to my garage and some of them they're always ready to fix it. customer service. My experience is like coming home to my garage and some of them they're always ready to fix it. More

Always friendly. Always ready on time. Sorry I did not pick up on names but I have always been very pleased. Thanks to all of. you. pick up on names but I have always been very pleased. Thanks to all of. you. More