DePaula Chevrolet - Service Center

The Service Center is a rip-off. I went in for a vehicle inspection of my 2021 Mazda CX5 with 24k miles, and left with an estimate for brake pads & rotors for $1,400. On a previous o I went in for a vehicle inspection of my 2021 Mazda CX5 with 24k miles, and left with an estimate for brake pads & rotors for $1,400. On a previous oil change visit they told me I needed tires & alignment. All of it sounded suspicious, so I took my car to my long-time private mechanic who told me I didn’t need anything done to my car, AND even if I did need brake work, DePaula’s quote was $1,000 more than he charges. I’ll never go back there- they’ve list a customer! More

The service we receive is consistently excellent. Service rep. Luis communicates in layman terms and creates a positive experience for the customer with recommendations and reasonable costs. Service rep. Luis communicates in layman terms and creates a positive experience for the customer with recommendations and reasonable costs. More

This place SUCKS absolutely APPAULING CUSTOMER SERVICE ! The service manager Tricia is super rude and disrespectful. Making comments as though I was a liar. I brought my car in to be inspected they failed i The service manager Tricia is super rude and disrespectful. Making comments as though I was a liar. I brought my car in to be inspected they failed it due to crack in the windshield on my passenger side which was there last year and they passed it he said it didn’t abstruct my view so it’s fine. I have proof they passed it because thankfully I keep my receipts and attached was a service recommendation for windshield replacement. Now why would they put that if I didn’t have the crack there last year? I have had NOTHING BUT ISSUES with my vehicle since I bought it here. Every time I bring it in to be seviced they have a problem with fixing it. Took me weeks to even get in and have my AC fixed which was under warranty. Then I had called because it was leaking pink stuff and they said they couldn’t get me in for another almost month. Then my sunroof went which was also under warranty and it was stuck open I explained that to them it rained for 1 week I had to put plastic on me sunroof because they couldn’t get it in for 3 weeks BOTH times my car needed services they kept it for 2+ weeks and never provided me with a vehicle so I can get back and fourth from work and to get my 2 children who are under the age of 5. I had to fight with them to get me a car and they only paid for one for 3 days and that’s only because I had to argue and fight for one. I will NEVER purchase another vehicle or have one serviced at Depula Cheverolet again! Leaves such a bad taste in my mouth. Everytime I had an appointment I sat for awhile. For instance my last appointment for 2:00 and they told me it was an hour to an hour and a half wait!! Why do we even make appointments then? ESP when people live an hour away and sit with their cars? More

I asked them to upgrade my magnetic ride control software in my car. They knew nothing about the upgrade and said it wasn't available. I had to give them step by step instruction on how to get it from GM. Ma in my car. They knew nothing about the upgrade and said it wasn't available. I had to give them step by step instruction on how to get it from GM. Many people that I know paid $300 for it. When I went to pick up the car they charged me almost $400 just for the labor to install the upgrade. The upgrade itself was $288. I was never told of the pricing so I asked the service manager and she abruptly said thats the charge and that she already paid her corvette technician and that is that. I inquired about the technician doing the download and asked if he had to watch the computer download for 2 hours and she answered "there is more to it than that". I paid the bill and told her that was the last time that I will bring my car there and her reply to that was " do what you gotta do". What a poor attitude to have toward customers who have spent in excess of $100,000 at that dealership over the years. Goes to show you where their priorities lie. $$$$$$$$ More

Came into parts and 5 workers in view just looked and not one helped me. Rang bell just in case they didn't realize I have not been helped but still stood there 20 minutes waiting. Hated giving this review b one helped me. Rang bell just in case they didn't realize I have not been helped but still stood there 20 minutes waiting. Hated giving this review because service and sales are always 5 stars but parts dept is a joke. More

Customer service is terrible. Called 4 times trying to get info about a service bulletin related to my cars engine and never received a call back. No one could answer my questio Called 4 times trying to get info about a service bulletin related to my cars engine and never received a call back. No one could answer my questions and a service manager never called back. More

Thank you so much from a wonderful please customer that will continue and forever recommend and deal with Depaula Chevrolet because Dennis always goes above and beyond to help me I am really grateful and p will continue and forever recommend and deal with Depaula Chevrolet because Dennis always goes above and beyond to help me I am really grateful and pleased with your service every time thank you so very very much Dennis I really mean that …. More

I really believe in the video showing what and how it was fixed. I really believe in the video showing what and how it was fixed. recommended to everyone fixed. I really believe in the video showing what and how it was fixed. recommended to everyone More

Chuck was very good in accommodating us with a loaner car. All of the service staff were excellent and communication was top-notch. Chuck and staff did a great job car. All of the service staff were excellent and communication was top-notch. Chuck and staff did a great job More

Chuck was awesome. Explained everything and Michael was a great shuttle driver. Chuck couldn't have done a better job. Explained everything and Michael was a great shuttle driver. Chuck couldn't have done a better job. More