DePaula Chevrolet

Great experience all around!! Wife was looking for a used vehicle. We had Joe Fifield as our salesman. He helped my wife find what she was looking for. He did no pressure her, he l Wife was looking for a used vehicle. We had Joe Fifield as our salesman. He helped my wife find what she was looking for. He did no pressure her, he listened. Then we had Pat Howard work out the numbers and make it work for us, without braking the bank. When it's time for myself to get another vehicle, I'll be going to DePaula used cars! Thanks again Joe Fifield, Pat Howard and Mike Sacco!! More

2011 Chevy Silverado with Marcus Brandon In my search for a replacement vehicle, the first and only place I visited was DePaula Chevrolet located on Central Avenue at Albany, NY. Without an In my search for a replacement vehicle, the first and only place I visited was DePaula Chevrolet located on Central Avenue at Albany, NY. Without an appointment with a specific salesperson, I introduced myself to a friendly looking DePaula representative at their recently established previously owned sales location. I'm pleased to say that person turned out to be Marcus Brandon. From the first meeting and throughout the sales experience, Marcus treated me better than I could have imagined, and left no stone unturned to navigate us both through the sales process. When the vehicle I originally wanted wasn't available, his manager Michael made a commitment to take care of me if I stuck with DePaula in my vehicle search. Well, I did stick with DePaula and Michael made good on his promise of a full fuel tank and a gift card. I thought this was an outstanding gesture, almost unprecedented this day and age. Thank you! During the test drive I got to know Marcus a little, learning about his career goals and how much he loves working for both Michael and DePaula in general. He's a sincere, smart and respectful young man I highly recommend you continue grooming. All in all, I appreciated the care taken during the sales process, will definitely be back when it's time for another replacement vehicle, and have recommended DePaula to others. I came to the process with certain expectations (including my own financing solution, which Dominick beat by almost a full percentage point!) and they were all met and then some. And a special thanks to Colleen Moore from the online group for coordinating the meetings. Great work, all. More

excellent experience went to DePaula chevrolet to test drive a Chevy Trax, our sales person, Alexander Doin, was so personable and up front and honest, we ended up purch went to DePaula chevrolet to test drive a Chevy Trax, our sales person, Alexander Doin, was so personable and up front and honest, we ended up purchasing 2 vehilces, extremely happy with our Chevy trax, after picking up our cars (husband and myself) we received a phone call from the sales person (Alex) making sure we liked the car and asked if we had any questions now that we drove it awhile,,,very impressive, the overall experience from the entire staff was so overwhelming to us, we will definitely refer people to DePaula, great crew, vey nice experience and love the cars. sincerely Maureen Conway More

Very happy, ever friendly and straightfoward Im very happy with dealing with the staff at DePaul. Kat Brisee, internet rep, was helpful, easy to talk to and very good with returning my calls. Joe Im very happy with dealing with the staff at DePaul. Kat Brisee, internet rep, was helpful, easy to talk to and very good with returning my calls. Joe Fifield, sales consultant, was honest and friendly. Michael Sacco, sales manager, very straightfoward and very helpful. More

Beware big time I went to depaula seeking a used vehicle. Upon the first visit everything seemed to go well with this sales person named Damien, he was very polite an I went to depaula seeking a used vehicle. Upon the first visit everything seemed to go well with this sales person named Damien, he was very polite and energetic the guy even made me coffee. He was concerned about my credit but believed that he could put me in this 2009 traverse. When I went back a few days later, supposedly to look at this vehicle and to hand in paperwork, we traveled to their second location where Damien pointed a few vehicles out to me. We didn't look in any or even start any up just walked by since he didn't have the keys on him. So after a brief walk through the parking lot we went inside their "war room" as he called it. Once inside the sales manager came in where, as i filled out paperwork, he turned the stereo on full blast and he, and Damien both, laughed about calling that branch the war room and how different it was than the main branch. After a few minutes of the nonsense, they went into the back office together and called me in a short time later. They then tried to talk me into a minivan, which I did not want, and then once again focused on the 2009 traverse. On my way home I get a call congratulating me, they caught the guy at the bank in a late night meeting, around 8pm, and got me approved I could pick the car up the next day, the day after at the latest. When the next day rolls around, suddenly, I'm not approved anymore, they need another 500 bucks in my down payment to secure the deal and I had better hurry because two or three other people were looking at it. I could not get another 500 bucks so then they just needed 250 more to secure the deal which I could not get either, I already gave them 1500. So when I still could not get that then I had to wait until the following Monday to let them try and convince the banks once again with what I had. So naturally I became very suspicious of our deal and felt like I was getting a weird run around. I at this time politely, and diplomatically, requested the deal be canceled while at the same time noting my concerns about the company practices and my concerns about how I was not even able to look at the vehicle that I was buying. The next day Damien calls me from his personal phone and chews me out on my voicemail for well over a minute, which I saved. I did not respond to him so later that day he sends me a text message from his personal phone telling me to check my email. He had sent me an email with a 2012 traverse claiming that this was the picture he originally sent me, on day one, like he was rubbing in my face or something. I had never seen that vehicle before, and since I did not clean out my emails for well over a year I did a quick check to make sure that I wasn't mistaken. I of course replied to his message, once again very diplomatic, but I stressed the point that at this time I would rather walk 10 miles in the snow rather than buy a vehicle from him and thanked him for his time. A short time later I get a call with no caller ID, which I did not answer, a few minutes later Damien sends me a text message from his personal phone telling me that he had been in contact with local law enforcement, and my place of employment about me harassing and threatening him. I originally thought he said he was going to contact them so I told him to go ahead it wasn't harassment if I was replying to his message and in no way did I ever threaten him. A few minutes pass and another text message comes through saying "I'm serious I'm going to call the cops" which I did not respond to. A minute later another text comes through "Stop threatening me" and I didn't respond to that either. I still have no idea what he was talking about or what his game is but i somehow do not think that this will be the last I will hear from him.... I would definitely beware of this place, something just isn't right there. More

2011 Equinox Trials and Tribulations My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it h My praise begins and ends with my experience with the salesman, Tim, who is no longer there. I decided to only use the dealership for service and it has been a huge mistake. I kept telling them I wasn't getting anywhere near the gas mileage predicted. They did all kinds of things over two years, charging me each time. Finally, I started getting the predicted mileage. I have sat in the lounge for hours with no one coming to tell me what's up with my vehicle. I always have to go to the office to ask. They charge an arm and a leg for most everything. The tires I bought kept losing pressure so I went to Warren Tire to put nitrogen in them. Twice, my check engine light came on just a mile from DePaula after just having my vehicle serviced. Today, they made it sound as though re-alignment was part of the 60,000 mile upkeep, then charged me $70 for an alignment after I just had one there in March, and didn't ask me if I wanted it done. They also charged me for an oil change when I still had 50% oil life (and the last oil change, they forgot to re-set the oil life meter, so I had to go back). On top of that, the bill was almost 10% higher than the estimate, but the team leader didn't say a word. I left a message for the general manager at 11:40 a.m. and sent an e-mail to the service manager at 2 p.m., both with detailed complaints. The general manager finally called me at 3 p.m. on my home phone, not the cell I asked him to call. Because I am such a good customer, he is giving me $150 off future service, detailing my car, and topping off my tank when I bring it for detailing. I will use the $150 an seek service elsewhere after that. I am tired of being treated like dirt, paying too much, and complaining every visit. BTW I also praise places that do a good job and always thank cashiers who are efficient and friendly. Normally, I have no problems getting good service. More

Watch this dealership like a hawk. Not honest people at all In May I was interested in purchasing a new 2015 chevy suburban. Called salesman who I have dealt with before. Advised him of this and he said he woul In May I was interested in purchasing a new 2015 chevy suburban. Called salesman who I have dealt with before. Advised him of this and he said he would call me when one comes in . He called and I couldn't get to the dealership so he brought the car to my business. Suburban involved in accident on way to my business. Called a few days later and said no worries they have another suburban coming in. I asked what kind of equipment on this one and he said very similar to the one involved in accident. Something told me something was fishy. I went to DePaula when they were closed and I found the one with the damage outside their collision shop. I took many photos VIN number , sticker etc. DePaula salesman calls me and says new one coming in any day. I said fax me the information of the hmmmm New One that is enroute. Sure enough just what I thought the same VIN number as one in accident. They said it was a different vehicle. To sum of the story I received numerousl calls from salesman, management etc and said how can we make this better. I was like very easy. Send me the information of the new one coming in and that will be how you can satisfy me. Of course never got a fax or any true explanation from any of the main people at DePaula. I was one step ahead of their game and I had the salesman come to my office. We sat down and he told me again that here is the information on the new suburban. Sure enough same VIN number. I just about threw him out of my office and said we are all done. NOT TO BE TRUSTED. Just wondering how many times they have done this to other customers. Turned it over to Attorney General and its in their hands. So you decide from this story. Do you want to buy a car from these folks. I think not. More

5 Star Service This is the 4th car I've either purchased or leased from DePaula. There is no hassle and I'm treated respectfully by the mostly male staff. I buy my This is the 4th car I've either purchased or leased from DePaula. There is no hassle and I'm treated respectfully by the mostly male staff. I buy my cars myself and have had terrible experiences elsewhere from salesmen who feel that females aren't capable of buying more than a pair of shoes. I will probably never shop for cars anywhere else. It's always a great experience. More

Great experience Most fun buying a car I have had in a long time. Honest good people no curve xxxxx, just plain old down to earth good sales force. Most fun buying a car I have had in a long time. Honest good people no curve xxxxx, just plain old down to earth good sales force. More

Volvo Service Dropped my car off for service last week (had a weird sputtering issue when braking) and didn't wait at all for someone to help. I was actually shocke Dropped my car off for service last week (had a weird sputtering issue when braking) and didn't wait at all for someone to help. I was actually shocked how quickly I was tended to. I don't know that much about cars and the guy there was super nice and helpful and talked me thru what he thought was wrong, how they would fix the problem, and how long it would take. The car was fixed a day earlier than expected and all seems to be good since picking it up. Would definitely recommend this place. More