DePaula Chevrolet

I have been a loyal customer for 10 years i have purchased 5 company trucks this year alone. BUT.. I brought my personal truck in for warranty work in July after a month I got it back still havin purchased 5 company trucks this year alone. BUT.. I brought my personal truck in for warranty work in July after a month I got it back still having transmission problems. I brought my truck in a second time they kept it a week made repairs and assured me it was fixed. 2 days later its now worse than ever . My transmission slams gears causing excessive wear on my drivetrain I have called and expressed my concers on to be told we will call you later today with a new appointment.(never happens) I call every week and I get the same response. I have left multiple messages to the service director Dennis Walters he has yet to return my call in 2 months . At this point I'm just trying to get it fixed so I can trade it in. as I feel and know the drivetrain has been compromised. Its been 3 weeks now still have no appointment. Just poor workmanship ,poor communication I do not recommended depaula auto group. More

Great people great service the only people that I let work on my car for over 30 years. work on my car for over 30 years. More

They gave a great trade value and their prices on certified were fair. Thank you certified were fair. Thank you More

Dependable service. They diagnosed the issue and provided service promptly the same day. Definitely happy with the experience. They diagnosed the issue and provided service promptly the same day. Definitely happy with the experience. More

Went in for an inspection and was greeted immediately and taken care of. Process took 45 minutes and I was on my way. Very happy! taken care of. Process took 45 minutes and I was on my way. Very happy! More

Pretty smooth process. My biggest gripe was they were having some sort of trade in special, and they didn’t come close to what other dealers were offering me for my trade. My biggest gripe was they were having some sort of trade in special, and they didn’t come close to what other dealers were offering me for my trade. Instead of offering me more for my truck, I got them to throw in running boards and split the cost of a spray in bed liner, which more or less was how far apart we were on the value of my trade. The only other issue I had was the truck was not prepped as well as I would have liked, considering I pointed out certain areas that needed to be cleaned. On the plus side, after mentioning this to the general sales manager, he sent me a check to have my truck re-detailed. I appreciated the fact that they delivered the truck to my country home while I was on vacation, which was 90 minutes away. All in all I would recommend them for your next purchase. More

Good service, good people, communication and explanation of the things that going to do in my truck was perfect. of the things that going to do in my truck was perfect. More

There was absolutely no communication or empathy. We went over a month and a half and needing to hound the service center in order to have an idea. The warranty company was just as bad. They were bot We went over a month and a half and needing to hound the service center in order to have an idea. The warranty company was just as bad. They were both waiting on each other back and forth. Any time we called for an update the call would magically drop. It was so frustrating as a customer. Communication should be better. More

Positive experience John to the very good job explaining everything to us. We are satisfied everything to us. We are satisfied More