DePaula Chevrolet
Albany, NY
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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The service we receive is consistently excellent. Service rep. Luis communicates in layman terms and creates a positive experience for the customer with recommendations and reasonable costs. Service rep. Luis communicates in layman terms and creates a positive experience for the customer with recommendations and reasonable costs. More
Dave, Allison, Randy, Ethan & Manny are stellar! Best experience I’ve had by far, this team assisted me in purchasing my dream truck. Thank you all! Best experience I’ve had by far, this team assisted me in purchasing my dream truck. Thank you all! More
Quick response, organized, helpful, customer oriented, no pressure sales. Liked Tyler O’Brien in sales. pressure sales. Liked Tyler O’Brien in sales. More
Excellent people to work with the sales team is great and my personal sales person Danny was outstanding my personal sales person Danny was outstanding More
He didn’t come out to help with the finance paperwork. Had a week to get the finance paperwork ready and left before it could be printed out. It seemed as soon as no warranty was needed, Manny stopped car Had a week to get the finance paperwork ready and left before it could be printed out. It seemed as soon as no warranty was needed, Manny stopped caring about the deal. More
This place SUCKS absolutely APPAULING CUSTOMER SERVICE ! The service manager Tricia is super rude and disrespectful. Making comments as though I was a liar. I brought my car in to be inspected they failed i The service manager Tricia is super rude and disrespectful. Making comments as though I was a liar. I brought my car in to be inspected they failed it due to crack in the windshield on my passenger side which was there last year and they passed it he said it didn’t abstruct my view so it’s fine. I have proof they passed it because thankfully I keep my receipts and attached was a service recommendation for windshield replacement. Now why would they put that if I didn’t have the crack there last year? I have had NOTHING BUT ISSUES with my vehicle since I bought it here. Every time I bring it in to be seviced they have a problem with fixing it. Took me weeks to even get in and have my AC fixed which was under warranty. Then I had called because it was leaking pink stuff and they said they couldn’t get me in for another almost month. Then my sunroof went which was also under warranty and it was stuck open I explained that to them it rained for 1 week I had to put plastic on me sunroof because they couldn’t get it in for 3 weeks BOTH times my car needed services they kept it for 2+ weeks and never provided me with a vehicle so I can get back and fourth from work and to get my 2 children who are under the age of 5. I had to fight with them to get me a car and they only paid for one for 3 days and that’s only because I had to argue and fight for one. I will NEVER purchase another vehicle or have one serviced at Depula Cheverolet again! Leaves such a bad taste in my mouth. Everytime I had an appointment I sat for awhile. For instance my last appointment for 2:00 and they told me it was an hour to an hour and a half wait!! Why do we even make appointments then? ESP when people live an hour away and sit with their cars? More
Tyler O'brien provided outstanding support for our buying experience. He listened to all our needs and created a seamless experience for us. His professionalism was greatly appreciated. experience. He listened to all our needs and created a seamless experience for us. His professionalism was greatly appreciated. More