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DeNooyer Chevrolet - Service Center

Colonie , NY

4.4
3,275 Reviews

3,275 Reviews of DeNooyer Chevrolet - Service Center

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October 08, 2022

Service writer was excellent. service provided quickly and efficiently. Waiting room no longer provides water or pastries or anything for customers? No cars to view in showroom? More

by tcping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Cordi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

DeNooyer Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

October 07, 2022

While the scheduling was ok, the communication process was not. The service cost and duration were kind of annoying, as was finding when the job was completed and when i could pickup the vehicle seemed li More

by eihcir3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Armando
Oct 09, 2022 -

DeNooyer Chevrolet responded

Here at Denooyer Chevrolet we strive for excellence, and are disappointed to hear that you received anything less. It is discouraging to learn of your experience with us. You'r feedback helps us improve and we would like to learn more about how we can make this better.

Oct 10, 2022 -

eihcir3 responded

I feel that the cost to repair the vehicle was way too much, after looking at how much the part cost getting it myself. Also just to look at the vehicle, the shop should be able to tell me when the task can be completed, especially with a heads up advanced appointment. I called a few times asking if the vehicle was worked on, then they got around to putting it up on a lift to look at it at 3 or 3:30pm. I then had to call and ask them if they finished up, since i go home at 4pm. After i got there and waited for 20 - 30 minutes, I saw the vehicle in the lot and went back in and asked if i could get my truck back, I have things to do. It was exhausting. You would have thought since I didn’t have a vehicle, they would have made me priority, like the last time I bought my truck in.

October 06, 2022

The sales department is amazing but the service department is definitely lacking in quality of work and communication with the customer. More

by stevieb171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Atwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert, Damien DeDonatis
Oct 09, 2022 -

DeNooyer Chevrolet responded

Stevieb171, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.

October 06, 2022

I've had several interactions with this dealership and every one has been positive. Thank you! More

by UpstateNYer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Finney
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Atwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwane Lockrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathon Cordi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Akiem Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DJ St.Claire
Oct 09, 2022 -

DeNooyer Chevrolet responded

Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 06, 2022

Excellent customer service and a wonderful vehicle. Nick try ok very good care of us. More

by JSMITH5803
Recommend Dealer
Yes
Employees Worked With
DJ St.Claire
Oct 09, 2022 -

DeNooyer Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2022

To he facility is clean staffed with friendly and knowledgeable employees. The store makes getting my Chevrolet vehicle serviced very easy and without hassle More

by JOERMAILLOUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DJ St.Claire
Oct 09, 2022 -

DeNooyer Chevrolet responded

Wow, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

October 02, 2022

Our vehicle was brought in 4x and didn’t get fixed. I get that leaks are hard to find but they had it for over a month between all the visits. No only that when I started to get involved DJ seemed to b More

by IsDJStillOnVacation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DJ St.Claire
Oct 07, 2022 -

DeNooyer Chevrolet responded

Hi there, we regret your most recent visit with us was not up to the standards we strive for. Your feedback helps us improve, so thank you for taking the time to let us know how we did.

October 02, 2022

Jonathan was great. He kept me updated on every step and followed up with me when my other part was in and helped me make that appointment! More

by HANNAHP00H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathon Cordi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

DeNooyer Chevrolet responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2022

Service was great and fast. The service agent Bob was very friendly and helpful. Thanks More

by ALEXVERA35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 07, 2022 -

DeNooyer Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Denooyer Chevrolet and we hope to see you again soon!

October 01, 2022

The replacement batteries are installed and working well… Thank you for enabling the installation so quickly… More

by REVJIM0
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 06, 2022 -

DeNooyer Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.

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