DeNooyer Chevrolet - Service Center

Lost cause. I will get to the point. No one calls you back. I was trying to trade my vehicle in for another at Denooyer. The team was supposed to get me rough est I will get to the point. No one calls you back. I was trying to trade my vehicle in for another at Denooyer. The team was supposed to get me rough estimate for my vehicle via text with pictures. I waited 2 days and finally called them. No luck, they were having a special sale. So, the heck with me i guess because I wasn't there. I will have Rebecca call you back today I was told. Nothing. Happened the next day as well. Finally, with another call from me, they said, oh, we had to send them out again to the used car sales man. I will call you back with an estimate. Here it is one day later after 6 days later. NOTHING.... Customer service-NONE. Lier-A perfect 10. Great job team Denooyer. Oh, and I already know. I'm just another number.... Not very impressed after what I explained to them that another dealer did to me. Reaction from Denooyer, Well that would never happen here. We are here for you. Ahahahahhahahahahaha. More

GM Warranty means nothing to Deooyer Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly Bought a 2012 Avalanche still under original bumper to bumper and drivetrain warranties. After about a month the front driver side headlamp assembly was full of moisture and the passenger side exterior door handle started pulling away from the door. Called Denooyer, explained what was wrong, made appointment, no problem, right? Wrong.The Day of appointment the 1st thing wrong was they had no idea why we came in, even though they send a confirmation with details of the problems. Then they started questioning the mileage, then what was covered, then told my wife they will get her a shuttle to take her home. What!?! Under the warranty they are suppose to provide a loaner vehicle of similarity. So my wife left with our vehicle and called me to tell me what happened. I called Denooyer and once again explained what was wrong, told them they were suppose to give us a loaner, car, and fix my truck. Oh no problem sir. So we rescheduled the appointment. Brought it in on that day, got our loaner, drove off, life is good, right? Not! About 3 hours later I get a phone call from someone who isn't our advisor telling me that the door handle is not covered under warranty because it's cosmetic. What!?! It's a door handle! It has function. Then they changed the wording and called it trim. So apparently if you buy a car, pull off the lot, and the door handles come off its on you. Then he tells me the moisture in the headlamp assembly is normal. I would've agreed to that statement except the other headlamp didn't have a bit of moisture in it. The driver side has had moisture in it for 3 weeks and counting. So annoyed! Then when picking up my unfixed truck they had something in the paperwork saying headlight needs a capsule. They said I declined the capsule. One, this was never mentioned to me and two, what the xxxx is a capsule and why do I need it if there is nothing wrong according to Denooyer service people. In Summary : Both of my cases, they are wrong and GM Warranties mean nothing to Denooyer. Done with Denooyer! More

The customer service was horrible So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was r So im bringing my moms car in for some minor service the service for the car was good no complaints there. But when I walked in the receptionist was rude from the beginning she had an attitude and rolled her eyes numerous times and it was pretty evident she could careless about servicing me. So after I called my mom and got the full name of the guy that I needed help with she called him. I was standing near the receptionist dest for about 10 minutes and she didn't say a word to me. Then about 5 minutes later a lady walks in and she greets her asks her about her day..... she helps the lady and the lady is standing a couple of feet from me and she calls the lady by her name and goes "there's a seat ring area over there with water and bagels" I find it very ironic that the lady got exceptional service when I got very disgusting service. And the whole time I was waiting for the car to be finished I stood in the showroom waiting. Great customer service always starts at the botttom and works it's way up. And the customer service that I received was disgusting and I wouldn't recommend the dealership to anyone. More

Awesome customer service I was on vacation in Florida for 6 days and Dave Mattice went above and beyond for me. My truck, a 2012 Silverado 3500 Diesel, was in dire need of I was on vacation in Florida for 6 days and Dave Mattice went above and beyond for me. My truck, a 2012 Silverado 3500 Diesel, was in dire need of an oil change and was parked at the Albany Airport. Dbave graciously volunteered to go get my truck and have the oil changed while I was away, at no inconvenience to me. This type of customer service is why I continue to purchase vehicles at Denooyer. Dave should be Congratulated for his outstanding commitment to your business. I will remain faithful to this dealership for all vehicle purchases and service in the future. Thanks again Dave!! More

Horrible Only gets one star because I have to. Service team is nice but it's only because they know they are robbing you. After being told the problem when w Only gets one star because I have to. Service team is nice but it's only because they know they are robbing you. After being told the problem when we brought the car in, they looked at it and determined that the problem was caused by something different. Only to tell you later that the problem that they were told about was actually correct. Then when a sensor fails in the same area they were working on they take no responsibility for the problem and charge you more money to fix it. They also tell you they're going to order a part (recall) for you and never do. And they are going to talk to their GM about waiving fees, and never do! More

I experienced good service in a timely manor and friendly customer service. Waited in customer lounge that was very comfortable. There was a courtesy area with refreshments that very inviting. The I proceede customer service. Waited in customer lounge that was very comfortable. There was a courtesy area with refreshments that very inviting. The I proceeded to the parts department where I purchase a very nice item. The employees were very courteous. More

Always great service and very professional. I found out about this "dealer rater" website and wanted to take the time to actually access this site and comment on what outstanding service and professional o about this "dealer rater" website and wanted to take the time to actually access this site and comment on what outstanding service and professional opinions they offer. I would not bring my car anywhere else for service. Thank you DeNooyer Chevrolet More

To Whom It May Concern, I would like to commend James To Whom It May Concern, I would like to commend James Finland in the Service Department of De Nooyer Chevrolet Dealership. My father recently boug To Whom It May Concern, I would like to commend James Finland in the Service Department of De Nooyer Chevrolet Dealership. My father recently bought me a 2001 Grand Prix GT which had some issues that needed to be taken care of and Jim has been a great service technician. He has handled all of the issues that I have had with the vehicle and has upheld the best standards of customer service. He has been friendly, patient, and very knowledgeable. I know that a lot of customers must usually only write reviews that are negative, not typically giving credit where credit is due, however I felt that it was very important for me to let De Nooyer Chevrolet Dealership know that their Service Department as a whole has been very friendly and helpful and especially Jim Finland's service. He is a great employee and definitely deserves some well-done recognition. Thank you for all your help and support Jim. Sincerely, Jenna Wickham More