DeNooyer Chevrolet - Service Center

The dealership as a whole is very well-known and respected in the Capital Region. My recent experience with the Service Center was not good. I dropped it off for an oil change and I was promised the respected in the Capital Region. My recent experience with the Service Center was not good. I dropped it off for an oil change and I was promised the vehicle for 1:00 PM. I received a text message to track the vehicle which I did. The status never changed. At 1:30, I called and received the receptionist and I was told to call back as my service rep was at lunch. I called back and received a voicemail. I called again later and I was hung up on. I called at 5:30 and I was told the car was ready by the receptionist, not my service advisor. I picked up my keys at the desk (complimentary oil change) and retrieved my vehicle from the lot. When I got in, it was evident that someone had taken a nap in the front passenger set of my vehicle. The front seat was in the full recline position and there was an odor in the vehicle. So much so that I had to wind my windows down to air it out- pungent. The next day, I received a call from the Service Advisor (who had never called me or contacted me the day prior) who accused me of not paying for my service. I had arranged for my service through the phone application, which clearly indicated it was a complimentary service. No apologies for the previous day, no mention of the lack of communication, or sleeping in my car, just accusatory for not paying my bill. A simple search within his databases would have resolved his inquiry. Not impressed for my first visit to this service center! More

Excellent service. Great responses and kept me up to date on all service going on. Great responses and kept me up to date on all service going on. More

Great service and overall customer service experience! Very satisfied customer! Bob in service was very friendly and very helpful! Very satisfied customer! Bob in service was very friendly and very helpful! More

I had an appointment for an oil change and tire rotation. 90 minutes after arriving I sent a text messaging asking for an estimate on how much longer it would take and got no response. 2 hours after arriving 90 minutes after arriving I sent a text messaging asking for an estimate on how much longer it would take and got no response. 2 hours after arriving when my rep walked through I asked again and said I had been there for 2 hours and they acted shocked. They came out 10 minutes later and said they needed another 30 minutes. 2 hours and 45 minutes later my car was brought to me. Horrible customer service since day 1 of dealing with Denooyer and VERY unlikely to ever return. More

Thank Akiem for excellent professional service. Very pleasant experience. I would highly recommend service at Denooyer Very pleasant experience. I would highly recommend service at Denooyer More

I came in early, before work to get my car serviced. I received excellent service, as always. The donuts were a bonus. I received excellent service, as always. The donuts were a bonus. More

The staff is great. The service was done on time. Aiken was very helpful. Never have any issues there The service was done on time. Aiken was very helpful. Never have any issues there More

The dealership has a nice waiting area with snacks and coffee. Clean and nice building and everyone is friendly. coffee. Clean and nice building and everyone is friendly. More

Everyone that I I dealt with provided excellent service and in a timely fashion. It made my day much better. and in a timely fashion. It made my day much better. More

Vehicle was recently taken in for a recall. Appointment scheduling was prompt. Dropped off vehicle and were notified when it was ready via text. It was completed even sooner than anticipated. Appointment scheduling was prompt. Dropped off vehicle and were notified when it was ready via text. It was completed even sooner than anticipated. More