DeNooyer Chevrolet

The service center needs to communicate better Hopefully, the third time is the charm. The first visit for cleaning the carbon out of the engine ended with a check engine light by the second st Hopefully, the third time is the charm. The first visit for cleaning the carbon out of the engine ended with a check engine light by the second start. The second visit replaced the cylinder head with a whole bunch of other parts, covered by warranty or the dealership since the engine was showing problems after the cylinder head was replaced. This took 5 weeks and I had to call on a weekly basis to find out what was going on. I had a loaner car for both times in so I could make work meetings and visit my mother in the nursing home. I paid the $100 deductible which was returned. After a week, my engine stalled when I braked really hard. After driving the loaner for 5 weeks, first thought it was just the eco-stall until I took my foot off the brake. No check engine light went on. Engine started after two tries. No problem until a week later when the car didn't start again until it was jumped. No check engine light again. The check engine light then went on a week later for a couple of days, then off. Then the car stalled out while driving. Had to have it towed to a garage where they got it going one day and then not the next. Had it towed to the dealership and called ahead to let them know it was coming. Received an e-mail stating that the car needed a starter and battery wiring plus $13 for air in the tires. Called rep leaving my work number and cell number. Found 2 messages on my home phone. They did get the car unbricked and were able to get the engine running properly after several days. I think they may have solved the carbon problem as well. Better communications are needed either to phone numbers given or by e-mails that can be responded to better than yes/no. More

Great experience and treatment when buying my used Buick. Dave was very professional as were the other people we interacted with. Would high recommend you. and treatment when buying my used Buick. Dave was very professional as were the other people we interacted with. Would high recommend you. More

Love my car and my experience. The staff at DeNooyer was wonderful! I have never leased a car here before but will definitely recommend them and return again next time! I had a very The staff at DeNooyer was wonderful! I have never leased a car here before but will definitely recommend them and return again next time! I had a very smooth and pleasant experience. More

Very pleasant to deal with. My salesman Sameer Siddiqui was great. He was patient and very helpful. I am a tough negotiator and I feel like I put Sameer through hell. After a My salesman Sameer Siddiqui was great. He was patient and very helpful. I am a tough negotiator and I feel like I put Sameer through hell. After a tough negotiation-Sameer and Tom Denooyer were able to put together a good deal for me. More

Great deals w good trade allowance I felt I was treated real fair with a good trade allowance. We traded emails at 9am deal done at 10am picked it up at 2pm and they could have done it I felt I was treated real fair with a good trade allowance. We traded emails at 9am deal done at 10am picked it up at 2pm and they could have done it earlier. Went over all the tech goodies walked me through all the set up's all went smooth as glass! More

Exceptional Customer Service Working with Denooyer for now my second lease, has been a wonderful experience! Each of the team members that I worked with were kind, patient and dr Working with Denooyer for now my second lease, has been a wonderful experience! Each of the team members that I worked with were kind, patient and driven to ensure that I found a car that I loved and was able to afford! They listened to my concerns, were informative in the process and cared about finding the perfect car for me! More

Pleasant The love that has ben shown to me since I have ben a customer here for over 5 years. This is my 2nd car and everyone has always been very helpful The love that has ben shown to me since I have ben a customer here for over 5 years. This is my 2nd car and everyone has always been very helpful More

Too long I arrived 20 minutes early for a 1030 oil change. Vehicle didn’t move into bays until 1100. Wasn’t done until 1200. Saw vehicle outside. 10 minutes I arrived 20 minutes early for a 1030 oil change. Vehicle didn’t move into bays until 1100. Wasn’t done until 1200. Saw vehicle outside. 10 minutes after I went to counter I get text and email it was done. Don’t get why make an appt only to delay 1/2 hour and observed it sitting in bay with no work. Oh by the way observed mechanic backing up out of service area while texting or other on phone. Good thing I saw him he didn’t see me More

Great experience Joe was terrific to work with and made the car buying experience enjoyable. He explained things clearly and helped us decide on a vehicle that met our Joe was terrific to work with and made the car buying experience enjoyable. He explained things clearly and helped us decide on a vehicle that met our every need (we had many). More

DJ customer service Dropped off mon . night for first service tue.morning. Received text from DJ at 8 am. Texted back after noon,then several times later . No response. Dropped off mon . night for first service tue.morning. Received text from DJ at 8 am. Texted back after noon,then several times later . No response. Phone calls had same results.Finally after calling the operator I received a phone call. I was then told that the service I required couldn't be completed til the next day. Wed after repeated texts ignored, and no response to phone messages, I was told it would be another day.Finally on thursday afternoon I went to pick up my truck finished or not.I was then informed that I had several problems not initially brought in for, but that my extended warranty had expired 3 days earlier.I had my truck serviced for a recall, slipping transmission, and to calibrate the wheels as I had them rotated at another chevy dealer, who forgot to do it. Dj assured me the calibration had been done. It was not. I had to return to get this done. Not happy. More