DeMontrond Mazda - Service Center

Very slow, unhelpful and incredibly rude My wife purchased a Mazda 3 at this dealership in 2014 and we've regretted it every single time we come in for service. To start, we receive oil chang My wife purchased a Mazda 3 at this dealership in 2014 and we've regretted it every single time we come in for service. To start, we receive oil changes on a regular schedule to honor their policy (so we can continue to receive them free). Every oil change appointment, yes I schedule a real time appointment with them, takes at LEAST 2 hours. Do not attempt to call their service counter to get an appointment, you will be put on hold and dropped multiple times. A simple oil change that you can get anywhere else in 20 minutes takes them a minimum of 2 hours. My main issue with this dealership is when I brought it in for service on the info-nav. It was out of Mazda warranty by 2 months. They refused to service it even though the screen was cracked on the inside and we had purchased the extended warranty (do not purchase, they are as unhelpful as the dealer). They service personnel then stated that he's only seen it damaged this way twice. Once when a small child threw an object and hit it. The other time was when an abusive boyfriend punched it. His tone and manner was insinuating that I had to fit one of his two scenarios. I have reported them directly to Mazda, the BBB and now on review sites. Heed my terrible experiences and go to another dealership. More

DIANE Mann heled me and was so wonderful. MARGARET MUSTACHI Diane Mann was great hope I deal with her again. She very helpful kept me posted. I hope to deal with her again. VERY professional good attitude. MARG Diane Mann was great hope I deal with her again. She very helpful kept me posted. I hope to deal with her again. VERY professional good attitude. MARGARET Mustachia More

Diane is wonderful! Diane was so amazing and professional. She kept me updated on every process and steps that were rolled out. She was very personable and really explain Diane was so amazing and professional. She kept me updated on every process and steps that were rolled out. She was very personable and really explained everything in a way I would understand. Mazda is very lucky to have her! More

Always a great service provided I usually come in for my normal oil changes and service checks almost every 3 months and each time I've been treated so well as addition to my car, Di I usually come in for my normal oil changes and service checks almost every 3 months and each time I've been treated so well as addition to my car, Diane and her team always go above and beyond at helping me out and letting me know what Needs tending to or what can wait till next time. thanks a lot for being so helpful and aweosme ! More

Excellent service center Diane always takes good care of us when we bring are vehicle to the service center, she is friendly and knowledgeable .... she always make are trip to Diane always takes good care of us when we bring are vehicle to the service center, she is friendly and knowledgeable .... she always make are trip to the dealership a good experience. More

awesome service for the repair of my car Took my Wife Mazda CX5 in for repair. Diane helped me in thee service dept. She was very professional and did an awesome job. I would recommend the Took my Wife Mazda CX5 in for repair. Diane helped me in thee service dept. She was very professional and did an awesome job. I would recommend them to anyone. More

Impressed I was helped by Diane which was very pleasant and helped with everything from point A to point Z. Her attitude towards our service situation was great I was helped by Diane which was very pleasant and helped with everything from point A to point Z. Her attitude towards our service situation was great and was handled promptly. Dustin helped for a brief minute and was also pleasant to speak with. Everyone in the service department was cheerful when I walked in the office. Great atmosphere. Thank you all for helping make a bad situation better and getting it done in a timely manner. More

Excellent Customer Service I just want to say that every time I have come in for service on my CX-9 that Diane has answered all my questions, both the stupid ones and the intell I just want to say that every time I have come in for service on my CX-9 that Diane has answered all my questions, both the stupid ones and the intelligent ones, with grace, poise, and professionalism. I especially appreciate her taking the time to answer my stupid questions without being condescending. She makes it less annoying to have to come in for service! More

I love Clear Lake Mazda I love this place!!! They are always so kind and helpful. Anything I need for my Mazda is always handled promptly and DONE RIGHT! I especially want to I love this place!!! They are always so kind and helpful. Anything I need for my Mazda is always handled promptly and DONE RIGHT! I especially want to thank Mikal for going above and beyond. More

Bad customer service Got the worst customer service from customer service manager Dustin telling me he have the right to refuse to fix my car (i have extended warranty) an Got the worst customer service from customer service manager Dustin telling me he have the right to refuse to fix my car (i have extended warranty) and still have the same problem been fix before He wants me to pay any damage can be happened while they fix my car I told him no it dos not work like this if you broke something while you fix my car you must fixed without me paying anything he said no I am not going to fix your car (it is not free I pay for the extended warranty) The last 5 years I recommended 5 of my friend to buy a car from your dealer and 4 of them got there car from you This is the first time i got relay bad service i usually got great service especially from Ahmed More