DeMontrond Mazda

All of the employees were very friendly and I am very happy with my new car. My only frustration was a lack of communication regarding whether my requests regarding negotiating payments were acceptable. happy with my new car. My only frustration was a lack of communication regarding whether my requests regarding negotiating payments were acceptable. I was sent off to "close the deal" with the assumption that my requests were met only to find out the only change made was actually an INCREASE in my downpayment. A simple acknowledgment of the inability to meet my requests rather than speaking to me as though everything was as I requested while we waited to speak with the financial department would have been very appreciated. Chris was great. More

My experience with Mazda of Clear Lake has been outstanding so far. I came in the buy a 2012 Mazda3. Before showing up, I communicated with Richard via email and phone, and we agree on the out the outstanding so far. I came in the buy a 2012 Mazda3. Before showing up, I communicated with Richard via email and phone, and we agree on the out the door cost of the car. Once I arrived at the dealership, we looked over the car, completed the paper work, and I took delivery that evening. Richard was very professional and friendly the entire time, and stayed true to our agreement. More

One key for a "certified" used car, was quoted 37.00 for replacement key, Service department wanted 340.00 for the key, 80.00 to "program" it. When confronted on this, Chris went to the GM and got 37.00 for replacement key, Service department wanted 340.00 for the key, 80.00 to "program" it. When confronted on this, Chris went to the GM and got us 150.00 off. ONLY 290.00 for a SECOND key! Service Manager was very rude and condescending. Will NEVER buy from them again. Will TELL ALL of my friends and Patients what a horrible dealer this is. More

My experience with this dealership was negative from the very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on very beginning. Had I not found the car at an exceptional price I would have opted to purchase my car elsewhere. When I initially found my car on Autotrader.com I contacted the dealership to set up an appointment for that evening. I work over an hour away from Clear Lake and was heading there in rush hour traffic. Upon my arrival the salesperson I had spoken to was not there but had left my information with one of his co-workers. The car was absolutely filthy inside and out and covered with dust. Also, the gas light was on so my first stop on my test drive was to a gas station - I found this to be very unprofessional as I had taken the time to set an appointment and felt that the car should have been ready when I arrived. Once it came time to work the deal, the sales person offered me a rate that was higher than what I viewed on autotrader. He continued to argue with me about the rate until I showed him the actual listing on my phone. After getting my new car home (everything prior had taken place while it was dark outside) I noticed the next morning that I had a break light out, one of my rear reflectors was shattered, there was moisture in both head lights, the rear left bumper was not attached, and the tires were off balance. This was a Saturday I immediately contacted the dealership and notified them of the issues and was informed that they would take care of it and would contact me back on the next business day to make arrangements for me to bring the car in and have a loaner car ready. I was never contacted. I contacted the dealership on Wednesday and no one knew what I was talking about as the sales person was off and did not relay the message to the appropriate parties. Once I got in touch with the sales manager I was told that I could bring the car in on the following Wednesday after work to pick up a loaner car. This would give the sales department appropriate time to order the parts so that I was not without my car for more than a day. Wednesday evening when I arrived at the dealership the sales manager was not present and no one on duty at the time had any knowledge as to what I was in need of - thus there was no loaner car prepared. After about 30 minutes of dealing with the people on site I was finally offered to take a car home and told that the sales department would contact me the next morning to go over the needed maintenance. I never received a call. When I contacted the service department regarding my car I was told that they had no record of it being there and no idea where the car was. I was told that my car "was missing." The next day when my car was "found" I was told that the parts were going to be ordered and that I would be contacted when they arrived. Later this afternoon someone else from the dealership called to inform me that my new plates had arrived and asked if I would like for them to mail them to me. I of course let them know that my car was actually there and asked for them to be installed while they had my car. I was told that this would be no problem. A week later when my car was finally completed, I went to pick it up - no license plates. Also, the tire balancing that needed to take place was not performed as there was only a "slight" off balance at 65 mph. This "slight" off balance would of course become more noticeable at increased speeds, but they were not going to fix it. I also noticed that one of the head lights had been repaired - but not both. After driving the car home, I realized that the "slight" off balance was extremely prevalent at increased speeds. I then contacted the service department and was told to bring it in so that they could ride with me in order to experience what I was complaining about. When I made the drive out to the dealership a few days later, I was told again that they would not fix it. The sales person also printed off a paragraph from one of his manuals and proceeded to read it to me line by line to explain when my head lights could not be fixed. When I asked why they fixed one and not the other, no one had a straight answer. All in all, my overall experience with this dealership was horrific. The management is poor, the staff is lazy, and customer service is a practice that no one at the dealership is familiar with. I would never recommend anyone to deal with this dealership. More

The sales side of the dealership treated me fairly and with respect. The sales staff listened to what I wanted from my new car and made sure I got all the details I wanted. When I had leather put on the with respect. The sales staff listened to what I wanted from my new car and made sure I got all the details I wanted. When I had leather put on the interior from the service department I ran into problems. However, when I returned the car and had the service department look over the car again they redid the leather and fixed all the mistakes that were made. It was a frustrating process, but they made it right in the end without making me feel like I was asking too much. They were very apologetic and truly wanted me to have a great buying experience. That is why I gave the dealership good ratings because in the end they made me a happy customer. More

Chris the salesman was wonderful. I wasnt ready to make a deal at first and he let me go with no pressure. I came back later in the day and decided to buy the car. The financing department was somewhat pushy deal at first and he let me go with no pressure. I came back later in the day and decided to buy the car. The financing department was somewhat pushy in purchasing extended warranty and other bells and whistles. The selling point for me was the low monthly payment. Adding ANYTHING to the sale was out of my budget and the gentleman helping me with paperwork just wouldn't accept that i DIDNT WANT any extended warranty. Eventually we got everything taken care of and my only complaint now is that I didnt notice the car didn't have cruise control, which is my own fault for not double checking. Overall good experience. More

We met with Ryan the first time we came in and he showed us the CX9. After a few weeks of thinking and looking at comparable vehicles, we came back to look again at the CX7 and CX9. Ryan wasn't there and Ch us the CX9. After a few weeks of thinking and looking at comparable vehicles, we came back to look again at the CX7 and CX9. Ryan wasn't there and Chris helped us. He spent at least 2 hours helping us look at both of the vehicles, colors and options on each. We finally decided on the CX9 Grand Touring and we love it! More

David Turner was very attentive to us from start to finish. We so appreciated his friendliness and keeping us updated on the process of the purchase/paperwork. Jorge Galvin was also great to work w finish. We so appreciated his friendliness and keeping us updated on the process of the purchase/paperwork. Jorge Galvin was also great to work with. He made sure we understood what type of services we were purchasing. He too was very friendly and he worked really hard to get the paperwork process in a timely manner which was greatly appreciated. More

This is the worst experience with a NEW Car Dealer that I have every in my life experienced. I put my car 2007 - CX-7 in the service dept of the dealer in which I purchased it do to the convience of the loa have every in my life experienced. I put my car 2007 - CX-7 in the service dept of the dealer in which I purchased it do to the convience of the loaner car and you would think the dealer should be able to detect the problem. YEA How about $4500 - $9000 worth of work needed.They were ready to replace the motor due to not being able to detect the problem. Unfortunatly my $820 car note was not worth paying this amount to repair so the left me with NOTHING after paying $40,000 over the last 4 yrs. ON TIME PYMTS. They left me walking. This is the worst sevice dept to ever deal with. They don't have a clue as to what they are doing. DO NOT GO TO THIS DEALER FOR A CAR!!!After having this car for 4 yrs. they blamed the problem on mls. on the vehicle which in fact were 107,000 mls. This should not be the problem to have to replace the engine motor.The car drove fine out there, it only had a popping noise in the engine. More

I had a great experience with Mazda and all of the salesmen there. From the sales department to the to the finance department and also the service department. I would definately recommend a friend o salesmen there. From the sales department to the to the finance department and also the service department. I would definately recommend a friend or family member to this dealership. Thanks More