DeMontrond Mazda

I took my daughter to this dealership to look for a used car. They showed us one we were told was in our price range and after driving it and falling in love with it we were told that it was the wrong vehi car. They showed us one we were told was in our price range and after driving it and falling in love with it we were told that it was the wrong vehicle, that it was actually 6K more. My daughter's hopes were high after driving the vehicle and then this dealership crushed her by telling her the car she fell in love with was not one we could afford after all. The salesman mistakenly showed us the Scion TC instead of the Scion box car, BIG MISTAKE!!! After we were told they made a mistake nothing was done to try to keep us as a customer and we didn't even see or talk to a manager about the incident. I believe that was very unprofessional on the part of the dealership and the management. We will be tkaing our business elsewhere and suggesting to our friends and family to do the same. More

We went in to look at one model, didn't like it and then tried several more. We ended up with a CX-5 and think we will love it! Chris Darnell worked with us throughout all our hemming and hawing and reams tried several more. We ended up with a CX-5 and think we will love it! Chris Darnell worked with us throughout all our hemming and hawing and reams of stupid questions and exhibited incredible patience. We enjoyed his humor and appreciated his knowledge. We would not have bought this car had not Chris been so good to us. We think he went above and beyond. As for the CX-5, we ended up with it because of the good looks, comfort and handling, but also for the exceptional mileage, which is important to us. We also like the extras that the dealership includes with the deal. We're happy and we'll recommend Mazda of Clear Lake to any friends looking for a car. More

I purchased my first Mazda but this is not my first car purchase, so I expected the usual car salesman - high pressure, insulting comments (because of being very pregnant) and impatience with my questions. purchase, so I expected the usual car salesman - high pressure, insulting comments (because of being very pregnant) and impatience with my questions. But I didnt get any of that with Clayton Capps. He was very patient with all of my questions and was very knowledgeable about the car I wanted. He respectfully communicated with me for the few days I took to make up my mind about the exact options I wanted. He had the exact car I wanted washed and ready to go when I arrived after work to purchase it. None of the staff made me feel rushed while we negotiated a fair price. I am very happy with my CX9 and would recommend Mazda Clear Lake to anyone. Be sure to ask for Clay. More

David Turner was extremely helpful in my search for a new vehicle. I had originally gone in one night to test drive a Mazda3 and he took me out although it was very close to closing time. I liked it but told vehicle. I had originally gone in one night to test drive a Mazda3 and he took me out although it was very close to closing time. I liked it but told him I wanted to wait a few days to make a decision, he did not push to make a sale one bit... he wanted to make sure I loved the car before buying. A few days later he touched base with me and I told him I was interested in a CX-7, although it was a bit out of my price range we made a deal that I could afford and I left a happy customer! It took about 3 weeks to actually come to a decision because during the process we had a family member pass away and during that time David would call to touch base but never once mentioned trying to make a sale but instead only gave his condolences. That was really friendly and he absolutely earned my business with his customer service and care. More

My experience with James and Fred was superior. They were attentive to my every need and made the sales process a truly enjoyable experience. If I only had to deal with them I would have given this dealershi attentive to my every need and made the sales process a truly enjoyable experience. If I only had to deal with them I would have given this dealership the highest rating possible. Ahmad on the other hand, the sales manager, was a completely different story. He nickel and dimed me and even threw on an extra fee at the closing table that I had not been notified about beforehand. He absolutely gave the impression that they cared more about the last penny they could squeeze out of me, rather than having a satisfied customer. He was even prepared to have me walk out without buying the car over $300 that he had tacked on to the already agreed upon price of the car without my approval. When I asked to speak to the general manager, he even went so far as to inform me that the general manager wasn't ever there and wouldn't be able to help me as he didn't know anything about day to day operations. That is the first time I've ever heard of a general manager who doesn't know what's going on in his own store. That may just be the source of the issue though. I left with a great car but a very foul taste in my mouth. I am telling everyone I know not to use this dealership. More

Customer Service was great!!I went in there and got exactly what I needed. The price was great and so was each person I spoke to. exactly what I needed. The price was great and so was each person I spoke to. More

Overall my experience with Clear Lake Mazda was very easy. I picked my CX-7 and was able to drive off the lot that same day. Friendly customer service and best of all all the great perks for owning a ma easy. I picked my CX-7 and was able to drive off the lot that same day. Friendly customer service and best of all all the great perks for owning a mazda! Love the life time oil changes and warranty. Would recommend to anyone buying a new car. Ramos Family! More

I recently purchased a new CX-5 from Mazda of Clear Lake and I was very happy with the entire experience. They gave me a very fair value for my trade, a very good price on the new vehicle, and worked with and I was very happy with the entire experience. They gave me a very fair value for my trade, a very good price on the new vehicle, and worked with me to get all the accessories I wanted added prior to delivery (also at a fair price). The entire transaction went smoothly and without any pressure. Based on my experience, I would certainly recommend this dealership to anyone in the Houston area that is in the market for a new Mazda. More

I bought a new Mazda 3 from these guys. They walked me through everything step by step. They were so friendly and honest, and I never felt pressured. Alex was very straight forward with everything and he through everything step by step. They were so friendly and honest, and I never felt pressured. Alex was very straight forward with everything and he never tried to hide any extra fees that would be added to the purchase. He also did a great job at making sure that I was completely satisfied with the vehicle I was purchasing. Dexter was very knowledgeable about the car I was buying and helped with choosing the car. I really recommend you give these guys a try they are great people to work with and will try to accommodate your every request. More

Once again excellent service from Matt and the crew at Mazda of Clear Lake. This was my second purchase from this dealer and Matt, both were as flawless as could be. Very polite and cordial group of peo Mazda of Clear Lake. This was my second purchase from this dealer and Matt, both were as flawless as could be. Very polite and cordial group of people working the sales floor. I would highly recommend this dealer to family and friends. Hope to be dealing with Matt and crew again sometime in 2013 for the next family purchase, this will bring us to a 4 Mazda household. More