DeMontrond Mazda

I recently had quite a bit of work done on my Mazda CX-5 at this dealership, including brake job and gasket replacements. I had issues with my brakes making noise and took my vehicle back twice and was give at this dealership, including brake job and gasket replacements. I had issues with my brakes making noise and took my vehicle back twice and was given a loaner car both times. The second time I returned it with the same issue, my service rep, James McKellar, and the service manager, made sure the issue was completely resolved before letting me have my car back. They upgraded by brake pads and resurfaced the rotors, with no extra charge to me. I wasn't sure how honest and customer friendly DeMontrond would be since it bought out Mazda of Clear Lake. I am very pleased with the service, staff and management at this dealership. I've never been treated so fairly with repairs. They also discounted the price of the original work. I called several local repair shops, and the dealership's prices were very fair. More

Josue was very helpful, kind, and efficient. He has a kind spirit. He helped us through this whole process with patience and never pushy or rude. 10/10 recommend! kind spirit. He helped us through this whole process with patience and never pushy or rude. 10/10 recommend! More

Very knowledgeable and helpful. Explained everything about my new CX-5. He was a very good listener on identifying what I wanted and helping me get it. about my new CX-5. He was a very good listener on identifying what I wanted and helping me get it. More

Josue was very polite and informative, he told us about all the details and specs of the car we were interested in. Very kind and was a pleasure having him as my salesman. all the details and specs of the car we were interested in. Very kind and was a pleasure having him as my salesman. More

Jonathan was very helpful and courteous with helping me with the replacement of my window. I don’t know the name of the person who greeted me when I arrived with my car, but he was very pleasant, friendly with the replacement of my window. I don’t know the name of the person who greeted me when I arrived with my car, but he was very pleasant, friendly, and welcoming. More

Friendly, Attentive, Organized, Loyal, Excellent Customer Service, Clean, Car Availability Service, Clean, Car Availability More

Great experience, family oriented, and great customer care!!! I went in looking to price a SUV after going to a couple of dealership’s around. Right away Allan cihlar approach my family and myself outsid care!!! I went in looking to price a SUV after going to a couple of dealership’s around. Right away Allan cihlar approach my family and myself outside in the lot (In mid summer), so we told and show him what we were looking for and right away he called one of his Coworker’s ( Kenny) and with in minutes he came out with keys and waters for all of us. The good/funny part was to show us their Cx-9 has a lot of room for our growing family, my wife, son, myself and both Allan and Kenny get in the car and told us “ see you’ll still have room of the newborn and one other person”. When we finally went inside we Allan showed us our options and packs with their great deals that stayed in our budget. Allan cihlar and the demontrond Mazda group stood out to us because unlike there competitors we stood outside for a good hour outside looking at cars then had to hunt down a salesman inside, wait for them again just to help us ( to go talk to the boss to get us the best for us very couple of minutes, for hours). So needless to say I’ll be I’ll be a repeat customer More

Great experience meeting with Allan Cihlar, very professional and patient. Extremely knowledgeable answering all of my questions. Definitely look forward to working with him again! professional and patient. Extremely knowledgeable answering all of my questions. Definitely look forward to working with him again! More

If I could give this dealership a zero star I would! Absolutely the worst dealership I have Ever been to! We made a deal on a car I turned my car in at another dealership due to my lease being almost Absolutely the worst dealership I have Ever been to! We made a deal on a car I turned my car in at another dealership due to my lease being almost up we then took a cab to Mazda in Webster to get the car we agreed on. Found out once we got there that the sales person made a mistake on our offer so that offer was off the table I left with no car at all now no apology. We then had to get a ride back home 45 min away we were made another offer which I called about. I received a call back stating that the offer and the car was still available and he would call me back. I received no call back I then finally got a email response after I requested information on the offer wanting to know what was going on explaining that I never got the return call that was supposed to happen two days prior I was then told that car was sold!! So again no car! I was then asked if I wanted a quote on another car I told them yes was told they would get back to me on a quote on that one again no call back! They could careless to the fact that due to there mistake I have no car at all now I would never recommend anyone going to this dealership. More