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DeMontrond Mazda

Webster, TX

4.4
1,106 Reviews
As your local Mazda dealer, we have a huge selection of new and used vehicles from which to choose. DeMontrond Mazda online and offline customers enjoy vehicle specials every day. We offer Mazda service & parts, an online inventory, and outstanding financing options, making DeMontrond Mazda a preferred dealer serving Webster, Houston, Pasadena, Pearland, Friendswood, Texas City, Baytown, Galveston, La Marque, Alvin, Angleton, South Houston, Clear Lake City, La Porte, Lake Jackson, Almeda, Missouri City, Galena Park and Dickinson area Mazda buyers. Ready to set up a test drive? Visit our Houston area Mazda dealership in Webster, TX today!
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20233 Gulf Fwy

Webster, TX

77598

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Showing 1,106 reviews

February 24, 2022

I have been going to DeMontrond Mazda before it became DeMontrond Mazda. I have bought several new vehicles over the years from Kenny who has always been a fantastic salesman, not too pushy & always work More

by Diane.Booker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Reyna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Moradi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Prindle
5.0
This rating includes all reviews, with more weight given to recent reviews.
KR Regmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McKellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Torres, John Warner
Feb 25, 2022 -

DeMontrond Mazda responded

Diane, taking the time to leave this review means a lot to us! A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs.

February 14, 2022

Kenny is the best! Car buying is challenging especially during this pandemic but I’m so lucky I found Kenny at Demontrond Mazda. He was never pushy, always helpful, fri More

by Joanne M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Feb 15, 2022 -

DeMontrond Mazda responded

Your kind words mean a lot to us, Joanne! We appreciate your feedback and are happy to hear that Kenny was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new CX5!

January 23, 2022

I've always had a good experience with Demontrond Mazda when I've purchased and had my cars serviced there. We just purchased our third CX-5 from the dealership. Marco Chacon did a great job of working wi More

by CX-5 Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

DeMontrond Mazda responded

CX-5 Owner, thank you for the awesome feedback and your family’s patronage to our dealership! Marco takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Congratulations on your newest CX-5! Please let us know if there is anything else, we can do for you.

January 15, 2022

I am looking to buy a new car. And I get the market is currently in the dealers favor. But I have NEVER met a dealer that would not negotiate at all on a price with the exception of Carmax who outwardly More

by lactosetheintolerant
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
AK Khalil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Danzell
Jan 17, 2022 -

DeMontrond Mazda responded

Thank you for the feedback, lactosetheintolerant. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into this for you?

Jan 17, 2022 -

lactosetheintolerant responded

Well if your idea of response is to forward my concerns to AK who claims to be the manager but according to the website is not the general manager, then it is pointless. I went in to the dealership today to discuss the vehicle and was told by AK again..... you want the car... you buy it with the add ons... period. And no negotiation on the price at all. When I asked to speak to his manager, he said "I am the manager" I corrected him and I said, you are a sales manager... I want to speak to a General Manager" He said "I don't know what your problem is with understanding I am the manager" Nope.... not going to fly. I purchased the car from another dealer.... and they were willing to accept my offer since it was very reasonable. But what AK doesn't understand is that word of mouth goes a long way. And I will do everything possible to let friends, family and the general public know what a horrible dealership this is. And since AK was able to point out today that I left him a bad review....... You have my contact info... but.... lose it. I will also write in to Mazda to tell them of my experience. Oh... and I see how quickly you changed your website when I posted on yelp my experience. Can you say quick... hide the evidence? Proof that your company is very shady.

Jan 18, 2022 -

DeMontrond Mazda responded

Thank you for reaching out to us again, your concerns are taken very seriously. We are forwarding your concerns to our upper management team for further review. Thank you again for your feedback, lactosetheintolerant.

December 30, 2021

Recommend working with Allan Cihlar to purchase a vehicle here. He is very knowledgeable and honest. Working with him helped me define and purchase my perfect vehicle. More

by B. Arnold
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Cihlar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

DeMontrond Mazda responded

Thank you for the recommendation and for sharing your experience with us, B. Arnold! We could not be happier that you enjoyed your experience here at our dealership and that Allan was there to provide you with such exceptional service! Thank you again and congratulations on your new vehicle.

December 29, 2021

This is my third time personally purchasing a Mazda from Chris and have appreciated his knowledge and professionalism during the process of purchasing a vehicle. He is always efficient and considerate of my More

by Ms. V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Danzell
Dec 30, 2021 -

DeMontrond Mazda responded

Thank you for the awesome feedback and your patronage of our dealership, Ms. V! Chris takes customer service very seriously and we are thrilled to know that you are satisfied with his services. Please let us know if there is anything else we can do for you, and congratulations on your new Mazda!

December 03, 2021

Chris was wonderful to work with. He is patient, open, friendly and works hard to meet your needs. I highly recommend Chris @ DeMontrand Mazda. More

by vvmcwilliams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Danzell
Dec 04, 2021 -

DeMontrond Mazda responded

Thank you for the recommendation and for sharing your experience with us, vvmcwilliams! We could not be happier that you enjoyed your experience here at our dealership and that Chris was there to provide you with such exceptional service. Thank you again!

October 19, 2021

Highly recommend Marco/salesman & AK/manager! These two together you will have a great car experience, guaranteed! Best part, months later they willing continue to help me with any additional questions I m More

by Jessica Limones
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AK Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

DeMontrond Mazda responded

Jessica, thank you for taking the time to write this fantastic review! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new Mazda 6!

September 23, 2021

Warning- don't buy from these people. Bought a used vehicle 2 months ago paid cash still no license or title. Apparently did not have good title when it was sold. Contacting my lawyer for advise. Wi More

by vkjk
Recommend Dealer
No
Employees Worked With
Kenny Froisy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

DeMontrond Mazda responded

Thank you for bringing this to our attention, vkjk. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.

Sep 24, 2021 -

vkjk responded

Email vkjk@swbell.net. The dealership has my phone number, but cannot take calls at work. Leave me a contact number to call.

September 23, 2021

Chris was very responsive and not pushy.He does the necessary research and provides all the options and he listens to the customers needs and considerations. Would not hesitate to recommend friends and More

by Raj S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Danzell, Mario Torres
Sep 24, 2021 -

DeMontrond Mazda responded

We appreciate your review and recommendation, Raj! We are glad to hear that you were pleased with the service you received from Chris and we certainly do look forward to serving you again for your future automotive needs.

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