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DeMontrond Mazda

Webster, TX

4.4
1,106 Reviews
As your local Mazda dealer, we have a huge selection of new and used vehicles from which to choose. DeMontrond Mazda online and offline customers enjoy vehicle specials every day. We offer Mazda service & parts, an online inventory, and outstanding financing options, making DeMontrond Mazda a preferred dealer serving Webster, Houston, Pasadena, Pearland, Friendswood, Texas City, Baytown, Galveston, La Marque, Alvin, Angleton, South Houston, Clear Lake City, La Porte, Lake Jackson, Almeda, Missouri City, Galena Park and Dickinson area Mazda buyers. Ready to set up a test drive? Visit our Houston area Mazda dealership in Webster, TX today!
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20233 Gulf Fwy

Webster, TX

77598

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Showing 1,106 reviews

April 18, 2021

This was not a good experience. I found a preowned vehicle from our company’s benefits hub website. I test drove the vehicle, the car fax was clean, the vehicle looked nice and seemed to run fairly we More

by pfarm06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Tapia
Apr 19, 2021 -

DeMontrond Mazda responded

Thank you for the feedback, pfarm06. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to customerexperience@4040group.com so that we may further look into your most recent visit to our dealership?

Apr 22, 2021 -

pfarm06 responded

I did respond to the address provided but still haven’t heard from anyone.

April 16, 2021

I had a great experience at Demontrond. I never felt pressured. Everyone was laid back and kind. Easy in and out. I didn’t feel like my time was wasted. More

by d.wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Danzell, Mario Torres
Apr 17, 2021 -

DeMontrond Mazda responded

Thank you for taking the time to write about your experience, D.Wood! It is great to know that our team provided you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you.

April 16, 2021

Very simple dealership. Place was clean and the sales folks were very polite. We were met by Alan Cihlar who did a fine job for us! He wasn't high pressure and knew every different model we asked quest More

by rookie883
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Cihlar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karim Elsahban
Apr 17, 2021 -

DeMontrond Mazda responded

We appreciate your review and recommendation, Rookie883! We are glad to hear that you were pleased with the service you received from Alan, and we certainly do look forward to serving you again for your future automotive needs. Congrats on your new Mazda CX-5!

March 26, 2021

I'm very pleased with the professional service I received from DeMontrond Mazda, especially from Service Advisor Christopher Branch. I came in on March 26, 2021 for an "unscheduled" oil change, as I am from More

by John R. Rodli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Branch
Apr 15, 2021 -

DeMontrond Mazda responded

Thank you for taking the time to leave this review means a lot to us, John R. Rodli! A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!

March 11, 2021

I responded to the “How was your service experience?” With a letter documenting my experience. Overview- I was told that the back panel on my vehicle had to be removed to replace the license plate l More

by cashefcik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Austin Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am unsure of the young man thatI was interacting with.... but I am sure with a little research you would know who it was.
Mar 13, 2021 -

DeMontrond Mazda responded

Thank you for sharing this feedback and information with us, Carol. At your earliest convenience, would you please send an email, with your best contact information, to: customerexperience@4040group.com? This will be sent to our upper management team so that we may further look into your most recent visit to our dealership. Thank you again and we look forward to hearing back from you soon.

Mar 13, 2021 -

cashefcik responded

Cashefcik@hotmail.com

March 01, 2021

My husband and I had the best experience ever tonight with the purchase of our 2019 Audi Q7. The staff was welcoming and friendly and very professional, especially our sales consultant Josue. With the he More

by MGonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
AK Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karim Elsahban
Mar 02, 2021 -

DeMontrond Mazda responded

MGonzalez, we appreciate your review and recommendation! We are glad to hear that you were pleased with the service you received from Josue and Jorge and we certainly do look forward to serving you again for any of your future automotive needs. Congrats on your new 2019 Audi Q7!

March 01, 2021

This was me and my wife first car buying experience and it couldn’t have been any more pleasant and smooth as it was with Mr. Josue Montoya. He was very respectful, honest, informative, and awesome salespe More

by Israel P.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josue Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Torres
Mar 02, 2021 -

DeMontrond Mazda responded

Israel, thank you for writing this great review and recommendation! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Congrats on your new vehicle!

January 21, 2021

Had a very nice experience in buying our new CX-9 through DeMontrond Mazda, in Webster. We went there and got exactly what we wanted for the price we were willing to pay. Josue Montoya our sales associate di More

by Kiki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AK Khalil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Montoya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Torres
Jan 22, 2021 -

DeMontrond Mazda responded

Congratulations on your new CX-9, Dave and Penni! We sincerely appreciate the trust that you put into our DeMontrond Team! We strive to deliver excellent customer service and to make the car-buying experience as easy and as stress-free as possible. Thank you so much for taking the time to share your experience with us.

January 15, 2021

I have been buying cars for a very long time and I am to the point where I don't even want to walk into a dealership anymore. Chris and Jorge were awesome. They have renewed my faith in car dealerships. More

by steve.brinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Galvan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Danzell, Karim Elsahban
Jan 16, 2021 -

DeMontrond Mazda responded

Thank you so much for trusting DeMontrond with your automotive business, Steve! We sincerely appreciate the kind words and positive feedback. We look forward to working with you again soon!

December 28, 2020

NOT A GOOD EXPERIENCE. Allen (salesman) was knowledgeable and easy to work with. Worked out the deal and went to see their finance guy Karim to do the paperwork. This is where everything went downhill. He sa More

by Jason
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
AK Khalil
2.0
This rating includes all reviews, with more weight given to recent reviews.
Allan Cihlar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karim Elsahban
Dec 29, 2020 -

DeMontrond Mazda responded

Thank you for sharing this information with us, Jason. Please know that we do take your concerns seriously. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com so that we may further look into this for you. Thank you again and we look forward to hearing back from you soon!

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