DeMontrond Dodge Chrysler Jeep RAM

I brought my husband's truck in to get an oil change and I asked for them to wash and vacuum the truck (a $30 service charge for wash and vacuum). Being a Saturday, I waited patiently for the 2 hours un and I asked for them to wash and vacuum the truck (a $30 service charge for wash and vacuum). Being a Saturday, I waited patiently for the 2 hours until they came and said my truck was ready. The truck was NOT ready. The carpet in the truck was not vacuumed (not being picky, I mean to tell you there was dirt loose grass and rocks on the driver's side floor -the whole reason I wanted the truck vacuumed!) They didn't bother cleaning the rubber floor matts, the step sides still had mud in all 4 step areas, the wheels were obviously not wiped (hard to hide on chrome wheels), the tail gate was not washed, it had black spots from the road dirt and grime after driving through the rain.. To make the matter more aggrivating, when I showed the truck to the service guy who wrote my ticket up he kinda looked at it and said "it's probably my fault I told him to hurry up because you've been here 2 hours already, you didn't want to be here longer did you?" I said no but I paid yall 30$ to wash and vacuum the truck I don't want to wait 2 hours, pay you $30 and leave with a dirty truck! His reply " well I can either give you half credit for it or we can give you a rain check for next time" I asked him if the car wash guy had already gone home and he said no, but we close in 15 minutes. I pretty much just stared at him because I didn't have anything polite to say at the moment, and he finally said he'd take it back there and have him do it again. So I waited 30 minutes and when they brought it back it had at least been poorly vacuumed, floor matts, step sides and tailgate were still dirty and the wheels had been poorly wiped over. So the service guy and the car wash guy sat there in front of me and wiped it all down. Overall I would say don't waste your money here. The attitude they have that I'm pulling their teeth out by making them do their job, which I'm paying them to do, is horrible. Go to a better dealership that gives you real dealer service. Buying the car/truck is the easy part, it's the service that you SHOULD get for the life of your vehicle. We won't be buying our next truck (or any other vehicle) from this dealer. We'll be buying from a dealer with better service and customer service. More

I would not tell my worst enemy to shop here. I was here 3 times in the last couple of weeks. The sales people could careless about selling cars. They were rude and acted as if they were better than me. The 3 times in the last couple of weeks. The sales people could careless about selling cars. They were rude and acted as if they were better than me. They treated my wife like she was not even there. I will not shop here again even if it meant i would have to walk every where for the rest of my life. SHOP AT YOUR OWN RISK!! More

Walked into service and was never acknowledge by anybody, (example we will be with you in a minute). When another service rep walked in I was told she will take care of you. I walked over and told her the fi (example we will be with you in a minute). When another service rep walked in I was told she will take care of you. I walked over and told her the finger was pointed to her and that she could help me. She looked at my hand and said what is that, I replied it looks like a recall. She replied I do not do recalls giving me the expression, your S O L . So I walked out her office and never will return to your dealership…. I strongly believe that the best advertisement one can get it by word of mouth, I will not stop talking bad about your service department… More

The ease of buying from Demontrond -Conroe was far superior to any I have had in 40 years of car buying. Craig is a class act and you won't get a bit of pressure to "buy now". superior to any I have had in 40 years of car buying. Craig is a class act and you won't get a bit of pressure to "buy now". More

I hate shopping for new cars. But thanks to Craig Clark, my last car buying experience was absolutely wonderful. He was knowledgeable about the car I was buying, had ALL the paperwork handy so all i had to my last car buying experience was absolutely wonderful. He was knowledgeable about the car I was buying, had ALL the paperwork handy so all i had to do was sign when I got to the dealership and then delivered my car to my job! Even after my purchase, he called to check to see that everything was going well with the car and offered a "free" detail! The customer service was exceptional. I know where I'll buy my next vehicle and will certainly recommend him and the dealership to ALL my friends and relatives. Thanx Demontrond! More

December of 2007 I purchase a used GT mustang from Craig. This was my first purchase using financing and he took very good care of me. I got a fair price on my trade in which I was prepared for since it was This was my first purchase using financing and he took very good care of me. I got a fair price on my trade in which I was prepared for since it was PT Crusier. He gave me an excellent price on the Mustang and even helped me with my insurance. I know this review is a little late but I did not realize how good I had it until I went to trade in the Mustang. After dealing with a poor dealership I wish I would have gone back to Demontrond in Conroe. They took care of me from start to finish and did in a timely manner. They even put me in a loaner car when there when I discovered the sway bar was broken. It was fixed within a day so I did not have to be without my car long. Two years later I still recieve a birthday note from craig! This is a wonderful afterthought and shows they want to take care of their customers after the sell too. I LOVE DEMONTROND IN CONROE! More