DeMontrond Dodge Chrysler Jeep RAM

Prompt and Efficient Service Buying a vehicle can be a daunting experience. For me however purchasing my vehicle from this dealership was one of the best decisions made. I spent s Buying a vehicle can be a daunting experience. For me however purchasing my vehicle from this dealership was one of the best decisions made. I spent some time walking around the sales floor then I was approached by Wade. The following day I returned to the floor and this time I chose a vehicle for a test drive. The process for financing the vehicle was very efficient. Option for Auto Insurance was offered, but in the end we chose to use our own insurance. The purchase was completed within 2-4 hours. We were able to leave DeMontrond and continue with other business we had on that day with ease. More

Recall notice I took my 2006 Dodge 1500 truck in after receiving a notice in the mail that the air bag system was defective. I was told it would take approximately I took my 2006 Dodge 1500 truck in after receiving a notice in the mail that the air bag system was defective. I was told it would take approximately 2 hours when I made the appt. When I went back by to pick it up, 3.5 hours later I was told by the service writer it would take " several hours' more to repair. It took 2.5 hours more. Number one, I don't understand why it took Dodge 10 years to discover this problem. Number two why do dealership lie to the customer. More

Regret. I bought a new truck from DeMontrond. The dealership took all day to process my purchase. They tried to get me to switch my auto insurance to their I bought a new truck from DeMontrond. The dealership took all day to process my purchase. They tried to get me to switch my auto insurance to their brand, (allstate, lol). I bought an extended warranty, but got no paperwork on it. (save your purchase paperwork) I went to the dealership for my first (free) oil change. When I drove in, my tires were equally inflated. When I left, I discovered my tires on drivers side were low inflated, the tires on passenger side were almost maxed out. Very rough ride home. I purchased the maintenance contract, yet every time I have to use it, the service dept. says I don't have it and I have to show my sales receipt. The warranty forever is a joke. (read the rules for it carefully and you will quickly see what I mean) Thankfully my mfg warranty and my extended warranty are being honored by a competitor. I will NEVER buy from this family of dealerships again as long as I live. I cannot recommend this company. I wish I had gone to a competitor, but hindsight is 20/20! More

Bad service, will not buy a car with them again I purchased Jeep 2015. One things is bad service from one staff, finance staff there is so rude to me. He plus extra to my sales price so I tried to I purchased Jeep 2015. One things is bad service from one staff, finance staff there is so rude to me. He plus extra to my sales price so I tried to calculate after I paid tax , interest loan but I still don't understand I went there a few times to ask the same question because I don't understand what I paid until now I understand but the way this guy acting to me and the way he talked is shock me. I never see the bad service like this in my life , this is the first time. He is not helpful, rude and don't tried to help customer to understand. I told my friends next time we purchased another car we will not go back to Demontrond Conroe again, it was so scare me with big money that we had paid that is not value if we compare with service, other staffs are ok but only one guy make their face look bad in my eyes. More

New vehicle showed up dirty, wrong colors, scratched paint They didn't have what I wanted, but said they located it in Austin (refused to tell where at first). Had me do all paperwork and pay down payment befo They didn't have what I wanted, but said they located it in Austin (refused to tell where at first). Had me do all paperwork and pay down payment before they would go get it. They drove it back and called me to come pick it up. It was dirty, had two areas of scratched paint and two stains on leather inside and the interior was the wrong colors from what they said it was. Told me I was stuck with it as I had already done all paperwork and payment previously. Took it for a drive and found mechanical issues. Not sure why they didn't discover the issues since they drove it from Austin to Conroe and put 200 miles on it. Took it back next day and was yelled at (yes, yelled at in the lobby) by salesman and treated poorly in service department. Out my money but still don't have the vehicle. No resolution in sight. Run as fast and as far away from them as you can. More

Poor Quality Vehicle, Won't stand behind vehicle New 2014 Dodge Durango delivered in August with 3 major quality issues (loud clunk in rear suspension, two poorly fitted body panels, crooked rear hat New 2014 Dodge Durango delivered in August with 3 major quality issues (loud clunk in rear suspension, two poorly fitted body panels, crooked rear hatch handle) took 4 months and many visits to fix. They don't return phone calls, fail to keep the customer informed, and do not back their vehicles. I resorted to using Chrysler Care for help but it still took unreasonable effort on my part to keep after them to fix the problems. Additionally, the purchasing experience was a disaster with the Financial Guy telling ME what warranty and financial terms I wanted. There were few options provided. More

Best car buying experience ever! I spoke with Amanda Dueschle through email and on phone about the 2014 laramie longhorn I was looking for. She was a true professional and went above I spoke with Amanda Dueschle through email and on phone about the 2014 laramie longhorn I was looking for. She was a true professional and went above and beyond to make sure she did everything she could to make me happy. Once I arrived at Demontrond, she introduced herself and referred me to a salesman. Mr. Doyle was fantastic and to the point with the price of the truck I was looking for which Amanda had confirmed through email( unlike clear lake dodge). The staff was very friendly and approachable. I would HIGHLY, recommend Demontrond to anyone who's looking for a dodge. The best car buying experience ever,..hands down!!!! More

Dishonest DID PAPER WORK 2 TIMES WANTED ME TO COME BACK A 3RD TIME FORGED MY NAME PAYED OFF WRONG TRADE IN WONT GIVE ME TAGS DID PAPER WORK 2 TIMES WANTED ME TO COME BACK A 3RD TIME FORGED MY NAME PAYED OFF WRONG TRADE IN WONT GIVE ME TAGS More

Recall for Dodge Tie Rod Around november of 2013 I received a recall notice for the tie rod on my dodge truck being faulty and carried the notice to DeMontrond Dodge and the p Around november of 2013 I received a recall notice for the tie rod on my dodge truck being faulty and carried the notice to DeMontrond Dodge and the part was ordered and I was put on a list. When I had not heard back by Decamber 2013 I went back up to check the status and I was told their was a recall on the recall. Every two months I would stop in and confirm the part still was not in. This month I got a letter from AutoNation Dodge down in Spring about the same recall so I called them. Parts are plentiful and my truck was made safe in 3 hours. DeMontrond parts needs to do whatever AutoNation down in spring is doing because they got it together. My name is Steve L and you can confirm I was on the list. Will probably do future business down in spring. More

First we test drove a Jeep. Checked the vehicle over and it had a spare tire(full size) and a jack but after buying and delivery we get home and notice the 2 items no longer in the vehicle. Then we ended up it had a spare tire(full size) and a jack but after buying and delivery we get home and notice the 2 items no longer in the vehicle. Then we ended up refinancing the Jeep 5 days later with a local bank for half the interest rate of what we received. The Finance guy thought he was slick sneaking overpriced credit life into the contract along with the crappy 40k mile extended warranty costing $2K , which we did want an extended warranty. I ended up canceling the extended warranty and the credit life insurance immediately which seemed to xxxx the finance guy off. Guess he was going to lose his commission on this but oh well!! we ended up finding an extended warranty for a few hundred dollars more by Mopar and backed by Chrysler that has unlimited time and mileage due to the vehicle being Certified Used. Then about 3 weeks later just in case they never changed the oil we took it to a more reputable dealer to have its oil changed. They did their usual multipoint inspection, which we still have in writing, the tires did not have enough tread left to pass state inspection and had tire rot and needed to be replaced asap. So i purchased 4 new tires online and requested the selling dealer put them on at no charge and they would not do so. I spent over $500 for tires the least they could do is put them on for free and write off the $69. We also had to buy a new key for the vehicle as they only gave us one key even though there were 2 keys when we test drove it. At least they cut the key and programmed it for no charge, thats about the only thing we have received to right the many wrongs of the deal. The salesperson was good but dealing with all the others has been about as pleasant as going through an IRS audit or getting a root canal. The customer should always come first in any business and should be treated as if they are right because it is the customer who actually pays their salaries but that doesn't seem to bother them. A reputable dealer doesn't sell a vehicle with unsafe tires and make parts of the vehicle before delivery disappear. A reputable dealer also takes responsibility by returning phone calls and try to make things right. So far this has not been the case and at least we have found a much better dealership that takes care of us and understands that our satisfaction keeps us coming back with our money to pay their salaries. More