DeMontrond Dodge Chrysler Jeep RAM

Evidence of fraud, lying and negligenceMay 5th, 2021 Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in Evidence of fraud, lying and negligence May 5th, 2021 DeMontrond started work on a 2014 Eco Diesel with sludge in coolant bottle Discovered crack in the oil cooler causing oil contamination of the coolant system. Fixed EGR and replaced a couple hoses under warranty Added to the warranty bill a rent car I was never offered, I was told they don’t have any After discovering the creative billing and bringing it to their attention they said it was a clerical error and they fixed it I was also told I should not have that copy, If you have ever taken you car to demontrond for warranty work and were not provided a rent car I would suggest you ask to see the warranty bill with the total amounts. 5257.67 total cost to repair coolant system. I paid $1513.12, it would of been more but the coolant reservoir was on back order and they could not get it in, the Demontrond rep said it saved me a few hundred dollars. Very familiar with their back order, I have been waiting 19 months for a warranty replacement of my dash. As stated on the receipt “Flushed cooling system several times to get most of it out will still puddle in bottle” Oil contaminated the coolant system, I did not know that oil destroys rubber hoses in the coolant system and it was returned with oil in the coolant system after operating with oil in the system for an unknown time. 2 hoses already failed and we replaced. June 19th, 2021 Car breaks down in Foley Al. On the way to a family vacation/baseball tournament It was taken to a Jeep Dealership in Foley The mechanic at the Jeep Dealership was pretty behind but stated “there is oil in the coolant system” I said “I know we just had a bunch of work done and that was to be expected” He was shocked and explained what oil does to rubber hoses May 23rd requested Demontrond to cover my rent car, since they were reimbursed a month prior for a rent car and I they just completed $5,257.67 worth of work to the coolant system that failed again I also requested they pay for the vehicle transfer back to Texas They offered no help until I emailed customerexperience@ July 3rd I received a call from DeMontrond and was assured if it was anything they did they would cover my rent cars and cost to ship back to Texas. The Jeep was already enroute so I called the transportation company and had them reroute it from Huntsville Jeep to Demontrond in Conroe. It arrived July 9th. July 13th received a voice mail from Demontrond that it “was a heater hose that just split and its nothing that we would of touched or messed with” That is actually a flat out lie. Come to find out the failed hose attaches from the block to the EGR pedestal. Still have the voicemail. Meet 3 guys from the service department on July 13th and went to look at the hose before they removed it. I asked when it was going into the shop and how long it would take to remove, they said this afternoon and it would take an hour. I specifically requested to be called when it went in the shop so I could be there when they removed it, all 3 said no problem. At noon I was called advising me they had the part removed. They said see nothing we did it was just a bad hose, I mentioned it was contaminated with oil prior to the original fix and was released with oil in the coolant system. They were convinced it was due to heat and not the oil. 3rd failed hose in 2 months.. Gave me a price for the fix i emailed customerexperience@ again. I claimed they were responsible because of negligence and work not done to a professional standard because they released the Jeep with oil in the coolant system it was a ticking time bomb I was unaware of. Demontrond did agree to replace ever hose in the coolant system on them, a 2,500 dollar value We discussed why every hose was not replaced during the original work, because oil destroys rubber hoses, in May and he said it would me of cost an additional 2,500 bucks, $500 in parts 2,000 in labor. Confused by this statement because they physical touched 80% of the oil contaminated hoses. I guess the way they would bill an oil cooler replacement and to replace the 2 hoses that attach to it would be to disassemble the engine parts to get to the oil cooler remove the contaminated hoses and the cracked oil cooler put a new oil cooler on, reattach the contaminated hoses, reassemble the engine to complete the job. After completion of the oil cooler work they would dissemble all the part to get to the oil cooler and replace the hoses…. I declined the offer because when I requested DeMontrond to pay for the vehicle transfer, $675.00 the response made me feel ill. I am out of pocket over $2,000 for rent cars since it broke down in Alabama and having Demontrond cover the transfer felt fair. Towed it to a 3rd party to complete the work More

Came out to take a look at the used TRX and was told that a test drive would require a credit score pull. Ridiculous! a test drive would require a credit score pull. Ridiculous! More

Great place to buy. Corey Newman took great care of me. 5 star dealer and 5 star for all there employees. I highly recommend this dealer. Great place and people star dealer and 5 star for all there employees. I highly recommend this dealer. Great place and people More

I’ve tried to deal with Demontrond 3 times over the last year on a Jeep Grand Cherokee , and now a 2500 Ram. They don’t pay attention when you speak on the phone, sent me information on a vehicle I didn’t r year on a Jeep Grand Cherokee , and now a 2500 Ram. They don’t pay attention when you speak on the phone, sent me information on a vehicle I didn’t request, and then bludgeoned the value of a “new” 2020 ram and my trade, but I was able to find a solution at another local dealer on a current year model 2500 mega cab truck, and about $10K better in my favor. I’m sure they’ll have some extraordinary response to my review, as most dealership personnel do, but the bottom line on what was presented to me was atrocious. More

Corey Newman made the sale so easy. He went above and beyond. We did the deal over the phone and when I got there he had everything ready plus some aftermarket. This guy is a pro. Everything was exactlyb beyond. We did the deal over the phone and when I got there he had everything ready plus some aftermarket. This guy is a pro. Everything was exactlybhas he agreed to over phone. More

I bought a jeep at the end of April. Great experience. Coworkers noticed that I had a tiny leak on a suspension part. After crawling under my jeep, I was shown that most of the passenger side parts ha Coworkers noticed that I had a tiny leak on a suspension part. After crawling under my jeep, I was shown that most of the passenger side parts had recently been replaced. I bought my jeep as a certified vehicle, which seems strange because it had after market parts all over it under neath, and also tons of new parts. But none the less, it was sold as certified. When I called DeMontrond, the service department said I needed to contact my sales rep. I did, who told me to bring it in and they would look at it. I had only a few hundred miles on the jeep at that point, even though I had the jeep I think for like 4 or 5 weeks. I did not purchase a warranty on it, but the jeep was sent out with a nut being put on the wrong way that was causing pressure to be placed on a tube and the oil to be pushed out whenever I turned sharply, which wasn't often and why it was not noticed for a month. After I brought it, and they agreed to replace it without charging me; they gave me the option to replace with the aftermarket that was on it or be put back to OEM. I opted for OEM. Overall this went well and I didn't mind the situation. I am assuming the previous owner replaced this stuff after hitting somethin major and it wasn't the dealerships fault. If you looked at it, it did look replaced and new. Nothing outwardly looked like there was an issue. The tags were still on the springs and many other parts under the passenger side of the jeep. The sales rep came and spoke with me when I picked it up and the cashier was thorough as well. Everything has been fine. Until I wanted to put new tires on it. And... there is no locking lug nut to be found. Even though every single lug nut is a locking lug nut on my jeep. I called to speak to someone, and asked if there was any particular place they would of put it. The lady on the phone said that it may not have been brought in with the lock when it was traded in. I said, well, I think these were put on at the dealership and the person must of bought a gladiator and the dealership swapped whatever after market rims were on my jeep because the rims on my jeep are stock gladiator rims. Which she said, "Is it a bright blue jeep?" and I said yes. And the conversation got weird, and she said, no that wouldn't be the one she was thinking of. How many other BRIGHT blue jeeps that got gladiator rims are there?? Anyhow, she said they would of contacted me if they needed to use the locking lug nut from my vehicle when they replaced the stuff in June, and since they didn't, the service shop probably used the universal set. So, I have four rims I have no way to get off. I asked if I brought it in, could they remove them. She said maybe but maybe not. ??? But they took the rims off when they did the work in June ??? Good customer service would of said, bring the jeep, we can swap them out for you, even if she threw in some sales pitch along the lines of something like, "You have to buy a new set of locking lug nuts at xx amount". She didn't offer anything. Little bit frustrating. I even said, I have to drive over 50 miles to come there. And still got no real empathy or the service rep giving me a solution. I will say that I loved my buying experience from this dealership. My sales rep Kaycee was wonderful and the sales manager experience was also overall so simple and easy. I am still out on the service at this point. It is a long drive for me to get out there for me not to know what it is going to cost or if they are able to (which why wouldn't they if they already did), More

My story starts about 6.5 weeks ago when we brought my wife’s Chrysler 300c in for repair. we have had issues with the electronics in this car essentially for the duration of owning it. We have been told wife’s Chrysler 300c in for repair. we have had issues with the electronics in this car essentially for the duration of owning it. We have been told in the past by this service department that the car’s BCM could be defective or the problem but tried less expensive issues before committing to a $400 part. I would call in to request an update. I would be told that they didn’t know anything at this point. I would be told I would receive a call on Monday and never receive it. Being a generally patient person I would give it a few days and call on Wednesday only to have the cycle repeated. I was told the service techs were testing different modules in the car and checking wiring harnesses for chafing and wear. Finally have two and a half weeks of them checking these modules, and having to contact them to find out what was being done. I was told $750 worth of a dash tear out would be needed to continue checking modules. Okay, not the best news but okay. The frustrating part was the service rep did a large deal of double speak but we were able to come to an understanding. I was able to broker a deal, if they were unable to find the problem I would only be responsible for $400. After another week of not hearing anything I decided to contact the service manager, Teresa. I vented my concerns about my service rep not returning my phone calls and requested an update on my car. Tersa was very helpful for two or three days and then it was back to the normal guy. *sigh* While speaking with Tersa, she told me that the car has about a page and a half worth of failed communication codes on my car A few days later, I was advised they were unable to recreate a problem and wanted to return it to me. Keep in mind, nothing had been fixed at this point. The codes were cleared before the 60 miles were put on the car and asked whether it was still popping codes. Initially he told me that it was not but later stated it was. They were trying to send my car back to me without it being repaired. Finally another week and a half later, I was told the BCM of the car may be the problem but it was not a sure deal. With them telling me the BCM could be bad in the past and all the different areas there was a failure to communicate it sounded like the best guess that could be made. When I have messed with BCMs in the past, they have been behind the glove box or under the passenger seat of the car. My rep told me the BCM is up in the dash but did also say he hasn’t changed one in a long time and was 100% sure but that’s where he thought it was. I was okay with lying the $750 if it in fact was in the dash. However, it was on the passenger side, sidewall of the car. A few pieces of trim needed to be removed along with the glove box. After that you had full access to the part.... I tried to argue with him about how I should not be responsible for the $750 dash tear out when the repair does not need that work to be done. That got me absolutely no where. My rep now told me that he would cut me a deal. The dash tear out would be discounted to $400 and I would be billed for 2.2 hours of labor @$180/h. This was more than the $750. I tried to explain that to my rep but he wasn’t hearing it and wanted to argue about how I was wrong. Low and behold. That total cost was $796... really.... okay. He changed the price to $750 to shut me up. I didn’t want to bring it back a few weeks later with the exact same issue and be billed another $750 for a dash tear out. The only thing I was offered was a comp on the diagnostic fee of $125. They comp this for anyone who gets repairs done at this dealership so nothing at all. I told him this was the same deal they cut for everyone he said I didn’t have to get the repair done there if that happened. I asked him to get with someone who could make a better deal and never heard anything back. The Part was changed without a hitch I was billed to fill up the gas tank. Which I get but they billed 3.10 a gallon for fuel at a total of $67. That’s a tank and a half if I fill it up. Eventually he changed it to $35 after a long argument. Also, of course, I was still billed for the oil change. Oil changes are comped all the time to smooth over problems at the dealership.. I asked for him to check the car for any problem codes before I left the shop with it. He checked it and of course it was still showing a code. Twice now... they tried to send the car back with codes still on it. How embarrassing. I’m done. I’m done with this line of products and certainly done with this dealership. More