DeMontrond Buick GMC - Service Center

Saturday service!!! This was my first service of my Enclave and they treated me royally - I came in on a Saturday WITHOUT a reservation and they were respectful of my tim This was my first service of my Enclave and they treated me royally - I came in on a Saturday WITHOUT a reservation and they were respectful of my time and had out in a reasonable time. More

SERVICE NO GOOD Service does not know what they're doing, do not know their own inspection process, sold me CPO without doing the inspection they advertised 172point. Service does not know what they're doing, do not know their own inspection process, sold me CPO without doing the inspection they advertised 172point. More

Here is how to void your former warranty If they recommend anything it must be done on your voided, period the end. The service advisor never said a word, so here's an idea. I am about If they recommend anything it must be done on your voided, period the end. The service advisor never said a word, so here's an idea. I am about to buy two Toyota trucks, NOT from demontrond More

Worst service ever Took my hummer in for a leak took 3 months to fix it insurance was paying for it so I got a rental for 1 month the other 2 months I had to rent out of Took my hummer in for a leak took 3 months to fix it insurance was paying for it so I got a rental for 1 month the other 2 months I had to rent out of pocket! They claimed a part was back ordered, but when I made noise it came in within 2 days! The parts did not look new to me I don't think they changed it. When I did get my truck back there was a rattling on the driver side like they left sone thing undone. When it started raining again the truck was now leaking again but from a different area. The service advisor was not working there no more another person had to help me, the manager was no help nor was the guy above him! They speak to you in a horrible manner and lies to your face! I am dealing with them nown trying to get this new leak from no way fixed and I am told that I need to pay money out my pocket for something I am sure they caused! I am renting a vehicle while my truck is there already 2 days I think I am going to call GMC next and if that don't work I am going to a lawyer no assistance from these people customer service is terrible and they cost you more than what was original. More

Service/Recall Recently I received a recall letter from GM on my 2004 Pontiac Vibe. I called the dealership the same day and was told that the part in question had Recently I received a recall letter from GM on my 2004 Pontiac Vibe. I called the dealership the same day and was told that the part in question had to be ordered. The service advisor said that the part would be in next and wanted me to call to see if the part had arrived. Now, I am the customer. Why should I have to call? Shouldn't the dealership call me and let me know when the part arrives? Needless to say they never called back. I waited a couple of weeks and called again. This time the service advisor that answered the phone said he would look into it and would call me back. Here it is two and a half weeks later and still no call. So I called GM and they arranged for Munday Chevrolet to repair the car for me. I guess that unless you have a major repair job that you don't count. More

Forever warranty is a scam Everything they said would be covered, all the reasons we should buy this pre owned vehicle and it was all lies. My car arrived there Monday to be ch Everything they said would be covered, all the reasons we should buy this pre owned vehicle and it was all lies. My car arrived there Monday to be checked because something was wrong with the battery. I asked if it was covered under the bumper to bumper extra warranty I bought because they said it would cover everything for 2 years, he said yes. I called everyday and they kept saying we haven't had a chance to look at it yet, that went on for 3 days. Finally I called again and got to speak to someone else. He checked on the car and said its the battery and that will be $275.00 plus labor. Are you freaking kidding me. So I called another place and I can get it for $174.00 so basically I am saving $100.00 yet I wasted so much on this so called warranty. What a rip off. Wish I could give the car back and go somewhere that at least tells the truth when you are buying the car and stand by what they say. More

Your bumper to bumper waranty When we bought the Chevrolet spark even though it was used the sales person said it came with a 2 year warranty. We were also told we could also buy a When we bought the Chevrolet spark even though it was used the sales person said it came with a 2 year warranty. We were also told we could also buy an extended warranty for an additional 2 years and the forever warranty which we did. However we had a battery problem and had the Spark towed to your location on Monday your service department didn't look at it till Wednesday and said the battery was not covered by the warranty, so much for the bumper to bumper warranty so says Mike your service tech. and David your service manager. Avery rude way to treat customers. 250.00 is what they said the battery would cost. and they didn't have any mark up on the battery. when we called auto zone. they had the battery for $145.00 I wish some one would clean house and get some honest people to work for your company More

Two Terrible Experiences So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k maintenance check up. The Service Tech didn't know what that entailed. I guess he eventually figured it out. When it came time to pay, I was using a coupon from a coupon book I was mailed from the dealership. Apparently I'm the best customer they ever had and the only one who ever received a coupon book because he didn't know what to do with my coupon! Second visit I just wanted an oil change and tire rotation. I asked though if I need the Maintenance 1 service performed, if it was more than just the oil change. The Service Tech did not know what the Maintenance 1 service was. I had to show him a postcard I received from the dealership stating "You might need to have your car serviced with the Maintenance 1 service"! There were more issues but I'm not going to bore you with the details, all of which made the Service Tech look highly incompetent! At time of payment, the bill for just an oil change and tire rotation was $115.00!!!! I know it's a Cadillac but geesh! He said he didn't think that was correct and went out and spoke to someone. He came back and said, no, that's right because my car needed synthetic oil. They charged me over $12.00 for a quart of oil! Forever Warranty or not, I'm not going back to them!!! What ripoff artists! Oh, and I was the first customer in that morning and it took them 1 hour and 45 minutes! More

Personnel were very friendly and helpful. The service requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on occasion. More

Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to lo service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time ! More