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DeMontrond Buick GMC - Service Center
Houston, TX
66 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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66 Reviews of DeMontrond Buick GMC - Service Center
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October 29, 2017
It was quick and painless,unlike places in the past. I have always had excellent service at this dealership. They are knowledgeable and explain everything before doing any work. They let me know what I w I have always had excellent service at this dealership. They are knowledgeable and explain everything before doing any work. They let me know what I will need when. More
by spacedude
Employees Worked With
October 24, 2017
Collision center I feel confident that every component of my truck was thoroughly checked and tested after my accident. Ernesto kept me informed throughout the process I feel confident that every component of my truck was thoroughly checked and tested after my accident. Ernesto kept me informed throughout the process. Unfortunately the insurance company ended up totalling my truck. More
by ND.duramax
Employees Worked With
Ernesto Ramirez
August 18, 2017
Mileage Based Service Service based on mileage was great. Other recommended service work was appropriate and will be followed up next month. Disappointed that a more proa Service based on mileage was great. Other recommended service work was appropriate and will be followed up next month. Disappointed that a more proactive investigation into a rear end noise did not take place. More
by GMC
Employees Worked With
Mike Tabers
May 15, 2017
Service department Arrived at 1:30 for a routine oil change was told it will only take a few minutes, so, I was directed to the waiting room. 3 hours later and still no Arrived at 1:30 for a routine oil change was told it will only take a few minutes, so, I was directed to the waiting room. 3 hours later and still not ready, finally at 4 hours waiting I saw my vehicle parked out front . So I called tech no answer, went by his cubicle no answer. Two more hours later I called tech and he answered the phone . His excuse is that he sent a porter several times and called my name. The whole time I was in the waiting room or out by their offices looking for the tech. More
by Truckgmc
Employees Worked With
3or4 techs
May 15, 2017
Above and beyond every time! They make you feel like you are top priority. Great service each and every time that I have been there. Reasonable prices and service second to none! They make you feel like you are top priority. Great service each and every time that I have been there. Reasonable prices and service second to none! More
by sforce68
Employees Worked With
BK
April 06, 2017
Poor customer service Service department it's one of the worst I ever had to deal with, so unprofessional and lack of knowledge about their own vehicles , I went in for rou Service department it's one of the worst I ever had to deal with, so unprofessional and lack of knowledge about their own vehicles , I went in for routine oil change and I end out with a bad battery and bad AC compresor and some other issues that they keep denieding, service manager Bill has not clu of what's customer service it's all about even after showing a proof of the existence problem he keeps denied and giving the run around excuse , don't waste ur time coming here. More
by Don't buy GMC
Employees Worked With
Bill service manager
March 20, 2017
10k mile oil change/tire rotation/multipoint inspection Service advisor was great, the service was efficient, no long wait times. Service waiting area was clean and coffee was fresh. I have purchased from t Service advisor was great, the service was efficient, no long wait times. Service waiting area was clean and coffee was fresh. I have purchased from this dealership before, and had a good experience with them then, so it must be the customer oriented culture. I would recommend this dealership. More
by texantim1
Employees Worked With
Brenda Urbina
March 13, 2017
Fast and freindly service Brenda has attended me the last few times I went and she has always given us fast and freindly service. Thank you so much for your hard work Brenda has attended me the last few times I went and she has always given us fast and freindly service. Thank you so much for your hard work More
by Mena1523
Employees Worked With
Brenda
February 13, 2017
Came in for a scheduled oil & filter change. Michael keeps me informed through out the process as I usually wait for the service to be performed. He also keeps me up to date on any recalls and o Michael keeps me informed through out the process as I usually wait for the service to be performed. He also keeps me up to date on any recalls and other services my vehicle may need. More
by D. Richey
Employees Worked With
Michael Tabors
November 18, 2016
recall great service dept..todd was great to work with. got me in and out the same day very competitive on repairs as well also washed my truck great service dept..todd was great to work with. got me in and out the same day very competitive on repairs as well also washed my truck More
by bowtie88
Employees Worked With
todd
