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DeMontrond Buick GMC - Service Center
Houston, TX
66 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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66 Reviews of DeMontrond Buick GMC - Service Center
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January 26, 2020
I purchased 2018 GMC Sierra brand new from Demontrond GMC. The truck is right at 2 years old and I’m already having AC problems. I contacted the service dept and I was advised the warranty forever progr GMC. The truck is right at 2 years old and I’m already having AC problems. I contacted the service dept and I was advised the warranty forever program doesn’t cover the Ac. This dealership is a ripoff. I will never purchase a truck here again. More
by Kbanks302
Employees Worked With
December 10, 2019
No return phone calls from the Service Department I bought My truck from this dealer 14 months ago. With the purchase came 2 free oil changes. I have called my Service Advisor and left messages with n I bought My truck from this dealer 14 months ago. With the purchase came 2 free oil changes. I have called my Service Advisor and left messages with not return call. Not good practices if you ask my opinion. This is the 2nd time I have dealt with the same advisor and nothing has changed as far as getting a return phone call More
by gbenoit51
Employees Worked With
Shawn Jake Service Advisor
July 11, 2019
Buying new Buick At the beggining we waited a long time because there was no spanish speaking representative but after Tony started helping us it was much better. He w At the beggining we waited a long time because there was no spanish speaking representative but after Tony started helping us it was much better. He was very helpful showed us different cars and dis his best. The financial staff was also decent More
by jag24
Employees Worked With
Tony, Financial specialist, manager dont remember names
June 03, 2019
Horibble customer service. When in to get a key programmed. Key was covered under my warranty. Technician was not fully aware of what he was doing and as a result of that he cau When in to get a key programmed. Key was covered under my warranty. Technician was not fully aware of what he was doing and as a result of that he caused my suv to be totally disabled. Instead of them taking ownership of what they did and take care of it. I had to pay 300 bucks for another key because the technician didn't know what he was doing. Me personally I'd never come here again. I've never felt so cheated as a customer in my life More
by Meechy
Employees Worked With
Shelby. Didn't know the technician's name
April 15, 2019
Phones never answered? The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people. More
by Tired of no answer
Employees Worked With
None, they would not answer.
March 24, 2018
xxxx THEM!!!! It was the worst experience ever having to deal with a car dealer or a dealership even the manager was disgruntled underwear and refused to thank that It was the worst experience ever having to deal with a car dealer or a dealership even the manager was disgruntled underwear and refused to thank that one of his workers was in the wrong threatened to call the cops on us due to the fact that we were headed up to the dealership to still see one of the cars that they had for sale if anybody even tries to use this dealership I highly recommend do not More
by Queenof23
Employees Worked With
Sales rep
December 21, 2017
Work incomplete Message "service suspension" message had been coming on and off for several years finally got it to dealer while on and they hooked car to machine and Message "service suspension" message had been coming on and off for several years finally got it to dealer while on and they hooked car to machine and got a readout indicating to items to check. Took car back for repair and requested service on A/C-Heater coil due to bad odor (so bad you would have let windows down for a period of time. They had car for a week (after three days gave me a courtesy car). Picked up car and they told me GM had issued a service bulletin stating this issue could not be repaired this was several months old have no idea why it took so long to find bulletin. Told me AC-Heating coil did not need cleaning just need to turn off AC and let fan run? Still have oror and getting worse. The day we picked up car it was raining heavy and we mad a run for the car not until we got home did my wife notice grease on the drivers seat and a scratch about one inch long. This is my wife's car and it has only a little over nine thousand miles and she takes good care of it. More
by Charliet
Employees Worked With
Do not know mechanic name
December 20, 2017
I feel at home with DeMontrond Service Dept. Treated me like family. Checked out every thing on my car and took care of the recalls. They checked with me about everything and let me know what th Treated me like family. Checked out every thing on my car and took care of the recalls. They checked with me about everything and let me know what they were doing More
by Ann P Watson
Employees Worked With
Billy - A+++++++
November 03, 2017
Warranty repair on seat Stitching came apart on 2015 Canyon with 26,000 miles and dealer repaired it to just like new They put me in a loaner until truck was done Shawn Stitching came apart on 2015 Canyon with 26,000 miles and dealer repaired it to just like new They put me in a loaner until truck was done Shawn Jaks took very good care of me Appreciated More
by RancherWayne
Employees Worked With
Shawn Jaks
November 02, 2017
Great service, through, answers all questions Makes sure you are happy when you leave. Have dealt with Demontrond on one used and one new car. Always pleasant and willing to extras to make sure y Makes sure you are happy when you leave. Have dealt with Demontrond on one used and one new car. Always pleasant and willing to extras to make sure you are happy and satisfied with service. More
by Rick2232
Employees Worked With
