DeMontrond Buick GMC - Service Center

I recently had my vehicle serviced at Demontrond Automotive Group, and I was very impressed with the speed and quality of their service. My vehicle had a lot of alignment issues, and I was expecting Automotive Group, and I was very impressed with the speed and quality of their service. My vehicle had a lot of alignment issues, and I was expecting to have to leave it at the shop for a few days. However, the team at Demontrond was able to turn it around in about 2 hours. I was really grateful for their quick turnaround time, and I'm very happy with the work they did. I would definitely recommend Demontrond Automotive Group to anyone looking for quick and reliable vehicle service. Pros: Fast turnaround time, even for complex repairs Quality work Friendly and helpful staff Cons: None that I can think of Overall rating: 5/5 stars More

Everyone is very polite and helpful throughout the process. Have never had a bad experience with this dealership. process. Have never had a bad experience with this dealership. More

I scheduled a 7:00am appointment on Wednesday August 2nd at DeMontrond Buick GMC Service. The appointment was to get my oil and front brakes changed (because they were down to 26%). I dropped the truck at DeMontrond Buick GMC Service. The appointment was to get my oil and front brakes changed (because they were down to 26%). I dropped the truck off and was transported to work via a courtesy Uber. I received a call around 5:00pm from my rep, claiming my front rotors were “pitted” and needed to be replaced due to the mechanic not being able to resurface them to meet the “specs”. I asked him to explain what he meant by “pitted” but he was unable to do so instead stating “it’s what the mechanic said”. I decided to stick with my rotors and just change the brakes. He then stated my rear differential pinion gear seal had a recall that’s under warranty. He assured me he tripled verified with his warranty department and I was covered. I didn’t feel comfortable with this conversation, so I asked to have it in writing. When I did not receive the written confirmation I replied to the greeting text that was sent the morning stating what I agreed to. I received a call right before the dealership closed asking when I would I be able to pick up my truck? I told them, I never received a call and would not be able to pick up the truck that night. The day after I went to the dealership to pick up my truck and was told, the mechanic is still working on the rear differential pinion gear seal. Only to receive a call that night right before the dealership closed AGAIN asking when I would I be able to pick up my truck? I told him I would be able to pick it up in the morning, but would need a ride. They provided a courtesy Uber ride the following morning confirming that my truck was ready. When I arrived my rep said he’s waiting for the mechanic to “update his notes to release” the vehicle and asked me to wait in the waiting room. 15 mins later he charged me for an oil change, my front brakes and the rear differential pinion gear seal was covered under warranty. When he handed me my key it looked like someone with long sharp nails had ripped the “auto start button”. I told him that was not how I gave them my key and I would like it fixed. He said they would have to replace the key. A more knowledgeable rep by the name of Jaime was able to replace the cover while my rep sincerely apologized. When I drove off, I checked my gauges because I like to have all my gauges reset. I saw my oil was reset to “100” but my front brakes were now at 24%! I went back to the dealership, found my rep and asked if he could reset the gauge for me. He tried but was unsuccessful. He went to speak to a mechanic in the back and came back with the most depressing look on his face. He said he was sorry, but the mechanic NEVER changed the brakes. At this point I am flabbergasted! I immediately asked to speak to someone other than him. While he spoke to someone on the phone who I believe he called “Herald”, I spoke to Jaime. He apologized for what happened and refunded me ALL of my money including the charge for the oil change. They both said If I want, I can reschedule whenever I want to come back and have my brakes changed. I say all of that to say I’m disappointed with the lapse in customer service and the inability to service the customer due to lack of knowledge and poor communication. More

2023 GMC 2500 4x4 Crew. The purchase process was 5 stars. The service department is where the 2 stars come in. I’ve only been in for the oil changes with tire rotations twic The purchase process was 5 stars. The service department is where the 2 stars come in. I’ve only been in for the oil changes with tire rotations twice since purchase. (You basically have to go here for an oil change or lose the “forever guarantee “, it’s to difficult to go elsewhere and call the number for approval ect. This second oil change took way too long and upon leaving for my very long road trip I saw that on my passenger side the service people left off one wheel lug off of each tire. These guys are not at all professional and the wait times of 2-3 hours for an oil change is just tragic. I’m going to lose my “forever guarantee” because I just do not want to do business here. It’s sad because the team as a whole are fantastic, but the service is pretty rough. More

I have been using the services at demontrond buick for about 8+ years and I have always recieved golden service with service advisors that stay informed during repair or maintenance services as well as pr about 8+ years and I have always recieved golden service with service advisors that stay informed during repair or maintenance services as well as provide updates during services rendered. They do this so you can stay informed during services rendered and for me thats important since I'm a busy person. Five stars overall rating for me!! More

Rifled through my glovebox and console. Managers not in. Won’t return my calls. Not happy. Managers not in. Won’t return my calls. Not happy. More

Service is good for one day service but if anything more than one day it will take three times as long and you are in the hook for the car rental….even if basic warranty work. Amazes me with the inventory t than one day it will take three times as long and you are in the hook for the car rental….even if basic warranty work. Amazes me with the inventory they carry. Plan carefully as rentals are not cheap these days. More

the dealership is close to our house and the service provided by James was excellent ,Thank you very much, provided by James was excellent ,Thank you very much, More

I was able to get what I needed and was easy didn’t take long at all. long at all. More

Friendly ,helpful ,easy to talk with. makes you feel comfortable.the person that took care of us was mike he made us feel good about the service. makes you feel comfortable.the person that took care of us was mike he made us feel good about the service. More