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DeMontrond Buick GMC - Service Center

Houston, TX

3.5
66 Reviews

66 Reviews of DeMontrond Buick GMC - Service Center

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March 24, 2023

Rifled through my glovebox and console. Managers not in. Won’t return my calls. Not happy. More

by RayPennySr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Ivanov
Mar 25, 2023 -

DeMontrond Buick GMC responded

Thank you for the feedback, RayPennySr. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into this for you?

January 29, 2023

Service is good for one day service but if anything more than one day it will take three times as long and you are in the hook for the car rental….even if basic warranty work. Amazes me with the inventory t More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KC
Jan 30, 2023 -

DeMontrond Buick GMC responded

We really do appreciate your feedback, K. We love hearing from our customers and thank you for choosing us for your automotive service needs. We hope that if you require automotive assistance in the future, you won’t hesitate to reach out to us.

December 14, 2022

the dealership is close to our house and the service provided by James was excellent ,Thank you very much, More

by amuasekyin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James were very helpful.
Dec 15, 2022 -

DeMontrond Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Amuasekyin. We believe in attentive and professional customer service and we're glad that James made such a great impression on you.

July 27, 2022

I was able to get what I needed and was easy didn’t take long at all. More

by jacobdominguez34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

DeMontrond Buick GMC responded

Thank you so much for sharing your experience at DeMontrond BGMC Service Center! Our team genuinely appreciates your positive feedback, jacobdominguez34.

April 11, 2022

Friendly ,helpful ,easy to talk with. makes you feel comfortable.the person that took care of us was mike he made us feel good about the service. More

by lucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 12, 2022 -

DeMontrond Buick GMC responded

Thank you for your great review, lucy! We could not be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service. We certainly do look forward to serving you again down the road.

Apr 16, 2022 -

lucy responded

Very Welcome ! Thanks Again

October 03, 2021

Althea, the service rep is the best. Very helpful, knowledgeable and professional with a smile. More

by Fairway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Althea Walker
Oct 04, 2021 -

DeMontrond Buick GMC responded

Fairway, we greatly appreciate your business and your excellent review of Althea! Your positive feedback means so much to our team. We look forward to assisting you with all your automotive needs in the future.

April 23, 2021

It was great experience and they worked well to cater to our needs. Besides the benifits of lifelong warranty is great as well. I would be happy to refer people there More

by isabellobes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

DeMontrond Buick GMC responded

Wow, thank you for such an amazing review, isabellobes! We cannot think of anything else that excites us more than to hear that we have made our customers happy. We hope to have earned your business in the future.

November 03, 2020

I have had excellent customer experience with the sales department, finance and now the service department. They are very friendly and helpful and professional. Great experience. Would highly recommend. More

by G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda (service)
Nov 04, 2020 -

DeMontrond Buick GMC responded

Thank you for the feedback! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

November 02, 2020

I have to say Thomas aka Tank was my life savior!!!! Had a horrible experience while dealing with another dealership. Tank came in got me in a car in two days. I expressed what I wanted he presented me the More

by reece
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas aka Tank
Nov 03, 2020 -

DeMontrond Buick GMC responded

Thank you for recognizing your experience at DeMontrond. It's wonderful to know that Tank and our team were so helpful during your visit. We consider customers as part of our family, and as an extended part of our family we want you to receive the kind of treatment each of us would want and expect. Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business!

August 26, 2020

We were very pleased with Brandon. Our new GMC Sierra was loaded and he went through the entire vehicle with us. He spent time with us to make sure we understood all the components. More

by Kgideon52
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

DeMontrond Buick GMC responded

Congratulations on your new Sierra, Kgideon52! Thank you for taking the time to share your experience with us. We sincerely appreciate your business and look forward to assisting you with any of your future automotive needs.

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