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DeMontrond Buick GMC - Service Center

Houston, TX

3.6
66 Reviews

66 Reviews of DeMontrond Buick GMC - Service Center

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June 13, 2024

Had service done on truck if the system check is complete wiper fluid would full More

by Ryntwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jun 14, 2024 -

DeMontrond Buick GMC responded

Ryntwo, improving our service is our top priority. We appreciate your feedback, as it helps us become better for our valued customers. If you need anything, please don’t hesitate to reach out or visit us!

May 22, 2024

I usually go to Sterling McCall GMC but decided to try DeMontrond Buick GMC since it's closer. This was a complete mistake due to the poor customer service and overall experience. I went in for an oil More

by walterquijano.wq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fred Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

DeMontrond Buick GMC responded

Walterquijano.wq, we would like to thank you for the opportunity to earn your business. We take all our customers' experiences seriously. If you would, please send us an email to feedback@demontrond.com and tell us more about your most recent experience at our dealership. We will escalate this information to our upper management team for their immediate review. Thank you again and we hope to hear from you soon!

April 08, 2024

Non-stop issues with this location. I WOULDN'T SUGGEST BUYING A CAR HERE. The forever warranty is just a way for them to scam you out of services that you don't need at 50k miles. More

by mrnmrseoutintx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terr
Apr 09, 2024 -

DeMontrond Buick GMC responded

Hello Mrnmrseoutintx, we would like to better understand your concerns to see how we can help and resolve the issue. Customer satisfaction is our top priority. If you would, please send your best contact information, along with any additional information regarding your visit to us at: feedback@demontrond.com. Thank you so much!

March 20, 2024

The service consultant that helped me was very nice. But in general I will never take my car in again! From my first oil change where my car was damaged pretty badly should have been the red flag. Or wh More

by jeffpad85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

DeMontrond Buick GMC responded

Thank you for the feedback, Jeffpad85. Please know that customer satisfaction is paramount to us! We will be escalating your concerns to our upper management team for their review. Would you kindly send us your best contact information to: feedback@demontrond.com so that we may further look into your most recent visit to our dealership?

March 14, 2024

Sales and customer service and support staff have been very helpful and obliging about our vehicle concerns . We truly appreciate their willingness to assist and provide service when necessary. More

by Laabsmmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Kopeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lionel Woolard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ignacio Castelan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

DeMontrond Buick GMC responded

Thank you for the fantastic review! Our team prioritizes customer satisfaction and works hard to make the experience as transparent and enjoyable as possible. We certainly look forward to serving you again!

November 02, 2023

Everyone is very polite and helpful throughout the process. Have never had a bad experience with this dealership. More

by ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas "TANK" Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Herndon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

DeMontrond Buick GMC responded

Ryan, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

November 02, 2023

I recently had my vehicle serviced at Demontrond Automotive Group, and I was very impressed with the speed and quality of their service. My vehicle had a lot of alignment issues, and I was expecting More

by jrd0582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 03, 2023 -

DeMontrond Buick GMC responded

Your great feedback truly made our day, Jrd0582! We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come.

August 09, 2023

I scheduled a 7:00am appointment on Wednesday August 2nd at DeMontrond Buick GMC Service. The appointment was to get my oil and front brakes changed (because they were down to 26%). I dropped the truck More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime
Aug 09, 2023 -

DeMontrond Buick GMC responded

Hello Don, thank you for taking the time to share your experience with our Service Department. We take feedback seriously and are working to improve our communication to provide a better experience in the future. At your earliest convenience, please send us an email with your best contact information to feedback@demontrond.com. Thank you and we hope to hear from you soon!

May 24, 2023

2023 GMC 2500 4x4 Crew. The purchase process was 5 stars. The service department is where the 2 stars come in. I’ve only been in for the oil changes with tire rotations twic More

by jriddle1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 25, 2023 -

DeMontrond Buick GMC responded

First, we’d like to thank you for your feedback, jriddle1974! Please know that we take customer care and satisfaction very seriously. At your earliest convenience, would you please send your best contact information to: feedback@demontrond.com so that we may further look-into your review? Thank you again and we look forward to hearing back from you soon!

Jun 04, 2023 -

jriddle1974 responded

I will send the email now. jriddle1974@gmail.com

Jun 08, 2023 -

DeMontrond Buick GMC responded

Thank you, jriddle1974! Your contact information has been received and sent to our upper management team.

April 06, 2023

I have been using the services at demontrond buick for about 8+ years and I have always recieved golden service with service advisors that stay informed during repair or maintenance services as well as pr More

by Semp.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam(service dept), Mike(service dept), Derrick (sales) Javier (sales),Sidney(sales) ,Banda(sales)
Apr 07, 2023 -

DeMontrond Buick GMC responded

Semp, thank you for the awesome feedback and your family’s patronage to our dealership! our team takes customer service very seriously and we're thrilled to know that you are satisfied with our services. Please let us know if there's anything else we can do for you!

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