DeMontrond Buick GMC - Service Center

My 2019 Yukon was serviced recently here. My service advisor was James and he was excellent. He communicated from drop off to pick up and worked with me to ensure my vehicle was taken care of My service advisor was James and he was excellent. He communicated from drop off to pick up and worked with me to ensure my vehicle was taken care of. Vikki is also an excellent employee here and has always been helpful anytime I’ve had to bring my vehicle in. For regular maintenance or personal concerns. My Yukon is running like new and I’m pleased with the quality of service and work provided. More

Viki was very helpful and informative. My truck was ready on time, and all was well. My truck was ready on time, and all was well. More

Service is good, have to bring vehicle back to complete work because they are backed up for 2 weeks. work because they are backed up for 2 weeks. More

Before I ever went to Demontrond Buick a service advisor at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT M at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT My first visit to DeMontrond Buick I met with B.K. Wishim. She was an older white female who seemed to be very caring and concerned about my "shift to park error" and I showed her the government website where the "issue" was addressed telling the dealership how to identify and fix the problem https://static.nhtsa.gov/odi/tsbs/2023/MC-10248715-0001.pdf She said she wanted to show the tech this information and I offered to give her the website info and she took my unlocked phone and ran behind closed doors for 20 mins. I had to erase my entire phone that evening. I called the GM Tom Skinner the next day and set up a meeting with him and his assistant manager and in the meeting one of his goon employees was trying to record me. I asked Tom Skinner if he has approved of the behavior of Mrs. B.K. Wishim and he said no but tried to tell me how nice she was. I said how many other people did she do this to???? IN WARRANTY REPAIR BOTCHED My first repair at DeMontrond Buick 17925 North Freeway on August 12, 2024 was to have them inspect the "battery" and the error code "shift to park." My service person Adam informed me the battery was bad so they replaced it but they did not have the "transmission shifter control" in stock. So some weeks went by and finally I came in on September 11, 2024 and had the shifter replaced by an uncertified, untrained tech named Kelvin Alvarez (pictured) who told me he had done the procedure over twenty times and assured me he would not damage my car. Well he lied! 1. He kicked up my driverside door. 2. He scrapped up my driverside kick panel. 3. He gouged/ scraped my shifter console panel and 4.He ruined my shifter handle and it now come apart in my hands when I drive??? So I texted the GM Tom Skinner (pictured) about 10 mins after I picked up my car and sent him photos of the damages and he said to bring the car in. CONFRONTING UNCERTIFIED TECH KELVIN ALVAREZ I brought the car in about 5 days later September 16, 2024 to Demontrond Buick 17925 N. Fwy to GM Tom Skinner, Service MGR Michael Campbell and the tech who destroyed my car Kelvin Alvarez and I showed them the damages to my car and how easy it was for the shift handle to slide off into your hands. GM Tom Skinner said he would fix (2) of the three items but not all and when I confronted his service tech Kelvin Alverez and told him he lied about his expertise GM Tom Skinner started threatening to call the police on me and told me to shut up and was screaming in my face so I demanded my paperwork from him and left. They want me to believe my brand new car was in this condition when I bought it. IT WAS NOT AND I HAVE PICTURES TO PROVE OTHERWISE. I also have two business professionals who can detest to the fact my car was new and not abused when they were caring for it. Due to the extreme negligence and incompetence of this dealership and their consistent one star reviews I cannot recommend this place to the general public. If you car has a "shift to park" warning just live with it. They won't know how to fix it properly anyways! Video of this review can be viewed here: https://youtu.be/Hhx0ebF_WXc?feature=shared More

Tre was An Excellent Service Advisor and I’m thankful he is a Part of Demontrond Team !!! is a Part of Demontrond Team !!! More

Scheduled an oil change, multipoint check, and transmission flush. Communication was TERRIBLE. I had to call Stephen several times. Then had to call the main number and have someone "track him dow transmission flush. Communication was TERRIBLE. I had to call Stephen several times. Then had to call the main number and have someone "track him down" just to get an update. My car SUPPOSEDLY had an oil change... but there's currently no washer fluid (which is typically filled/topped during oil change) and there is no new sticker for the next oil change due date. Tire pressure is all over the place, so that was clearly NOT checked either. Was anything actually done?? How would I know? We will NEVER bring our vehicle here again. More

Juan Liscano always provides the best of customer service and buying experience!! Always goes beyond expectations of what a customer expects. Stephen R in service also provides the best experience when getti and buying experience!! Always goes beyond expectations of what a customer expects. Stephen R in service also provides the best experience when getting you vehicle serviced and getting back to you in a timely manner. More

Fantastic service. Very efficient. Cost effective. The agent was super helpful and provided timely updates. He also explained ongoing maintenance coverage options and p Very efficient. Cost effective. The agent was super helpful and provided timely updates. He also explained ongoing maintenance coverage options and pricing. Super helpful. Highly recommend this dealership for service. More

I've been to other Houston area GMC dealerships and have been a repeat customer at DeMontrond GMS (Spring) for the past 3 years. This last time, I was super happy with the constant communication from my n been a repeat customer at DeMontrond GMS (Spring) for the past 3 years. This last time, I was super happy with the constant communication from my new service advisor, Tre Dawson! More