DeMontrond Buick GMC

Viki was very helpful and informative. My truck was ready on time, and all was well. My truck was ready on time, and all was well. More

Very good salesman, had the intent on selling me a car, was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. More

Service is good, have to bring vehicle back to complete work because they are backed up for 2 weeks. work because they are backed up for 2 weeks. More

Before I ever went to Demontrond Buick a service advisor at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT M at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT My first visit to DeMontrond Buick I met with B.K. Wishim. She was an older white female who seemed to be very caring and concerned about my "shift to park error" and I showed her the government website where the "issue" was addressed telling the dealership how to identify and fix the problem https://static.nhtsa.gov/odi/tsbs/2023/MC-10248715-0001.pdf She said she wanted to show the tech this information and I offered to give her the website info and she took my unlocked phone and ran behind closed doors for 20 mins. I had to erase my entire phone that evening. I called the GM Tom Skinner the next day and set up a meeting with him and his assistant manager and in the meeting one of his goon employees was trying to record me. I asked Tom Skinner if he has approved of the behavior of Mrs. B.K. Wishim and he said no but tried to tell me how nice she was. I said how many other people did she do this to???? IN WARRANTY REPAIR BOTCHED My first repair at DeMontrond Buick 17925 North Freeway on August 12, 2024 was to have them inspect the "battery" and the error code "shift to park." My service person Adam informed me the battery was bad so they replaced it but they did not have the "transmission shifter control" in stock. So some weeks went by and finally I came in on September 11, 2024 and had the shifter replaced by an uncertified, untrained tech named Kelvin Alvarez (pictured) who told me he had done the procedure over twenty times and assured me he would not damage my car. Well he lied! 1. He kicked up my driverside door. 2. He scrapped up my driverside kick panel. 3. He gouged/ scraped my shifter console panel and 4.He ruined my shifter handle and it now come apart in my hands when I drive??? So I texted the GM Tom Skinner (pictured) about 10 mins after I picked up my car and sent him photos of the damages and he said to bring the car in. CONFRONTING UNCERTIFIED TECH KELVIN ALVAREZ I brought the car in about 5 days later September 16, 2024 to Demontrond Buick 17925 N. Fwy to GM Tom Skinner, Service MGR Michael Campbell and the tech who destroyed my car Kelvin Alvarez and I showed them the damages to my car and how easy it was for the shift handle to slide off into your hands. GM Tom Skinner said he would fix (2) of the three items but not all and when I confronted his service tech Kelvin Alverez and told him he lied about his expertise GM Tom Skinner started threatening to call the police on me and told me to shut up and was screaming in my face so I demanded my paperwork from him and left. They want me to believe my brand new car was in this condition when I bought it. IT WAS NOT AND I HAVE PICTURES TO PROVE OTHERWISE. I also have two business professionals who can detest to the fact my car was new and not abused when they were caring for it. Due to the extreme negligence and incompetence of this dealership and their consistent one star reviews I cannot recommend this place to the general public. If you car has a "shift to park" warning just live with it. They won't know how to fix it properly anyways! Video of this review can be viewed here: https://youtu.be/Hhx0ebF_WXc?feature=shared More

Tre was An Excellent Service Advisor and I’m thankful he is a Part of Demontrond Team !!! is a Part of Demontrond Team !!! More

Listen, when my wife told me “you need to go pick up your car”, I thought she was gassing me. When she walked in with the wig, I just knew it was a joke. But when Jaun and Christian met me at the door, my en car”, I thought she was gassing me. When she walked in with the wig, I just knew it was a joke. But when Jaun and Christian met me at the door, my entire life felt like it was about to change. From the door to the final signature, they made this experience one I will NEVER forget. Thank you DeMontrond GMC!! Y’all doing your GOOD work for H-town! We la familia now, locked in for life! More

Hi, it was a great experience make business with DeMontrond team, all staff was very professional, I’ll highly recommend this dealership, thank you for your time and support. DeMontrond team, all staff was very professional, I’ll highly recommend this dealership, thank you for your time and support. More

BEYOND AMAZING! !!! Katrina (Tina) , Christian, Reymond, and Veronica are incredible. EVERY VEHICLE will always be bought here!!!!! Thank you all for making this per !!! Katrina (Tina) , Christian, Reymond, and Veronica are incredible. EVERY VEHICLE will always be bought here!!!!! Thank you all for making this perfect!! More

Super Friendly, Quick Service, Answered all of my questions & made the buying process easy. Recommended! questions & made the buying process easy. Recommended! More

We absolutely loved everyone here! ! Made buying our Chevy 2500 such an easy process. Go here and ask for Brandon!!! Tank and Brandon gave us an amazing vehicle and an amazing deal!!! W ! Made buying our Chevy 2500 such an easy process. Go here and ask for Brandon!!! Tank and Brandon gave us an amazing vehicle and an amazing deal!!! We came from over 2 hours away and we will do it again the next time we need another vehicle. Very friendly staff. Everyone made the process so easy. More