DeMontrond Buick GMC

Two Terrible Experiences So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k So, I bought my used Cadillac based on the Warranty Forever thing they have going and brought it in for servicing twice. The first time was for a 75k maintenance check up. The Service Tech didn't know what that entailed. I guess he eventually figured it out. When it came time to pay, I was using a coupon from a coupon book I was mailed from the dealership. Apparently I'm the best customer they ever had and the only one who ever received a coupon book because he didn't know what to do with my coupon! Second visit I just wanted an oil change and tire rotation. I asked though if I need the Maintenance 1 service performed, if it was more than just the oil change. The Service Tech did not know what the Maintenance 1 service was. I had to show him a postcard I received from the dealership stating "You might need to have your car serviced with the Maintenance 1 service"! There were more issues but I'm not going to bore you with the details, all of which made the Service Tech look highly incompetent! At time of payment, the bill for just an oil change and tire rotation was $115.00!!!! I know it's a Cadillac but geesh! He said he didn't think that was correct and went out and spoke to someone. He came back and said, no, that's right because my car needed synthetic oil. They charged me over $12.00 for a quart of oil! Forever Warranty or not, I'm not going back to them!!! What ripoff artists! Oh, and I was the first customer in that morning and it took them 1 hour and 45 minutes! More

Bait and Switch...but I caught them before it was to late. Brenda Grappi Clarkposted to?DeMontrond Buick / GMC 11 minutes ago . Bait and Switch. Purchased a 2014 Buick Enclave on July 28, with le Brenda Grappi Clarkposted to?DeMontrond Buick / GMC 11 minutes ago . Bait and Switch. Purchased a 2014 Buick Enclave on July 28, with leather seats. When I came on August 1 to pick it up, the so called leather seats I had ordered were after market seats (which was never told to me) and completely covered front and back with puckered, and rippled leather everywhere. The leather was cut to short and was marked leather but had a foam like backing on it like vinyl. They had the car in the dealership "cooling off" . They told us to make it nice for when we got in it...it was really to cool off the leather in hopes that is would shrink. They did refund my money after I told them that if they were not willing to give me factory seats like I thought I was getting, then we were not taking possession of the car. We now were without a car, since they took back the lease on Monday, we had to literally walk down the street to rent a car for a week or so , so we can go look for another car AND worst of all my credit now shows a car on it that I dont own, at least until they can correct the paper work. AND I am very sure my credit score will go down because of all this. ...They tried very hard to pull a fast one on us, but we thankfully caught them. I only wonder how many others they have pulled this on...and how many more they intend to pull it on. Thank you for your time. I have submitted to BBB, FTC, and numerous consumer blogs. I have also submitted complaint directly to GMC. Not only am I going to go the extra mile to do all this...I have already STOPPED 2 sales by friends, since Friday...I'm on a role! The sad thing is, I have purchased 3 cars from them in 3 years, and referred 2 other people to them too...you would think they would have tried to make me happy. Can't fix Dumb and can't keep consumers quiet like the old days!!! More

bunch of bullies Never believe anything they said. They want to sell you their 100,000 miles 10 years warranty. After my poor experiences and harassed personally b Never believe anything they said. They want to sell you their 100,000 miles 10 years warranty. After my poor experiences and harassed personally by this dealership's manager , I immediately told all my co-workers what I suffered and humiliated. Here is some clues, #1> their 100k 10 year warranty isn't a lie, but from what I found from BBB Complaints, They refused to repair cars that under warranty at 2013/12/23. #2> they are dishonored by charging extra state inspection, and charged the state inspection again. #3>One client waited for 12 weeks for the repair and warranty work. I do my self a favor, said NO to this kinds of dealer loud and clear, and I will never walk in this dealership one again in my life. More

Personnel were very friendly and helpful. The service requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on requested was performed and the vehicle was returned when promised. I was pleased and would recommend the dealership to friends, and actually have on occasion. More

Went to go get my car service after reading the technical service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to lo service bullitin. The service manager told me straight up that it was not covered under the bumper the bumper warranty. She did not even bother to look it up on the computer. I educated her on the document number and TSB issued by General Motors. They should train there staff to check on the issue before telling customers one thing. When i asked them to look it up on the computer they acted like it was such a hassle. They offer fovever warranty! Thats a joke! Dont wait your time ! More

Worst service experience of my life (I am 49). First of all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed prope all, the Advisors don't return calls. I had a lot of work done on my Grand Prix. I had a new supercharger installed (the belt was not installed properly, causing wobble & squealing). Additionally, the technician left my radiator overflow hose loose & laying on the belt, causing it to be shredded. I left multiple messages with my Advisor, no return calls. Eventually, I took the vehicle back in & my original Advisor was out, so a different Advisor helped me. He had the technician fix the belt & said he would order a new hose & call me back to schedule an appointment. He even filled out paperwork, but.......you guessed it, no return call. I also had new speakers installed due to electrical short (I was told that the technician ran new wiring all the way back to the stereo. When the shorting persisted, I pulled one of the speakers to find that no new wiring had been done). The poor service is one thing, but being out-and-out lied to is another. Do not take your vehicle to this dealer!!!! More

@hotmail.com To: gcastillo@demontrond45.car-crm.net @hotmail.com To: gcastillo@demontrond45.car-crm.net CC: @hotmail.com Subject: RE: Thanks for your buisness Received: 1/7/2011 4:03:30 PM Hi, @hotmail.com To: gcastillo@demontrond45.car-crm.net CC: @hotmail.com Subject: RE: Thanks for your buisness Received: 1/7/2011 4:03:30 PM Hi, George - Thanks to you and 'Big John' for our Demontrond experience on New Year's Day. We feel that we were treated fairly--from prices to ease of transaction (including the nice F&I guy, whose name escapes me right now). As car-buying experiences go, this was one of our most painless. Kudos to all involved! Hank is completely enamored with his 2005 4Runner and has already taken a working 'road trip' to Dallas in it--he cannot contain his enthusiasm for this truck with its comfort, performance, gas mileage, and good looks! My new 2010 Kia Forte Koup SX is wonderful to drive and the sound system is fantastic! It's such a pleasure to have a fun, stylish, yet practical car. It's everything I wanted in a new car, and I'm so glad Hank discovered it on the lot--I hadn't ever seen one before. Hank and I are happy to be driving automatic transmission vehicles after all the years; our kids ended up with our old vehicles and both are very pleased, as well. I guess the timing was just perfect for us to enter all these transactions. Please forward this message to Big John, the F&I guy, your Sales Manger, General Manager, and Mr. Demontrond. Best wishes for your successful 2011! Sue & Hank H Houston, Texas More