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DeMontrond Buick GMC
Houston, TX
332 Reviews
DeMontrond Buick GMC
in Houston, TX
Thank you very much for visiting our dealership, your regional Houston, TX GMC and Buick dealer. We have everything that you are looking for. For further questions or inquiries, please contact us! The Woodlands, Spring, and Humble customers if you are searching for a new or used Buick or GMC vehicles, then look no further than our dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 332 reviews
July 11, 2019
Buying new Buick At the beggining we waited a long time because there was no spanish speaking representative but after Tony started helping us it was much better. He w At the beggining we waited a long time because there was no spanish speaking representative but after Tony started helping us it was much better. He was very helpful showed us different cars and dis his best. The financial staff was also decent More
by jag24
Employees Worked With
Tony, Financial specialist, manager dont remember names
June 03, 2019
Horibble customer service. When in to get a key programmed. Key was covered under my warranty. Technician was not fully aware of what he was doing and as a result of that he cau When in to get a key programmed. Key was covered under my warranty. Technician was not fully aware of what he was doing and as a result of that he caused my suv to be totally disabled. Instead of them taking ownership of what they did and take care of it. I had to pay 300 bucks for another key because the technician didn't know what he was doing. Me personally I'd never come here again. I've never felt so cheated as a customer in my life More
by Meechy
Employees Worked With
Shelby. Didn't know the technician's name
May 18, 2019
Excellent Dealership Bought another truck from DeMontrond. I went in for an oil change and drove off in a new truck. Didn’t plan to do that but walking around the showroom Bought another truck from DeMontrond. I went in for an oil change and drove off in a new truck. Didn’t plan to do that but walking around the showroom and Vic started telling me about the new 2019 Sierra. Vic and Jeff Made me an excellent offer on my truck as well as a great deal on the new one. I like doing business with DeMontrond. Excellent and knowledge sales staff. No pressure, it’s an easy buying experience. More
by Raymond
Employees Worked With
Vic and Jeff, they did a great job.
April 15, 2019
Phones never answered? The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up The website indicates that the service department opens at 7 am on weekdays. I've called 4 times since 7 am (it is almost 8 now). The phone picks up the initial call saying the call will be recorded for quality assurance. It then starts ringing again. After another 5 to 10 rings, it hangs up. If you're not going to answer the phone, why say that you are open? If you're so swamped that you can't answer the phone, hire more people. More
by Tired of no answer
Employees Worked With
None, they would not answer.
April 04, 2018
Sales Man I purchased my 2018 Sportage from Edgar Solis, he was very informative. . I dread purchasing new vehicles but my experience was great. I was not press I purchased my 2018 Sportage from Edgar Solis, he was very informative. . I dread purchasing new vehicles but my experience was great. I was not pressured and look forward to a long relationship with this dealership. More
by Rose1014
Employees Worked With
Edgar Solis
March 24, 2018
xxxx THEM!!!! It was the worst experience ever having to deal with a car dealer or a dealership even the manager was disgruntled underwear and refused to thank that It was the worst experience ever having to deal with a car dealer or a dealership even the manager was disgruntled underwear and refused to thank that one of his workers was in the wrong threatened to call the cops on us due to the fact that we were headed up to the dealership to still see one of the cars that they had for sale if anybody even tries to use this dealership I highly recommend do not More
by Queenof23
Employees Worked With
Sales rep
January 01, 2018
Great buying experience Both my salesman, David, and my finance person, Frank, were very helpful. They both went out of their way to make sure I got what I wanted. They also Both my salesman, David, and my finance person, Frank, were very helpful. They both went out of their way to make sure I got what I wanted. They also gave me their cards and let me know if I had any questions to call. More
by Micki13
Employees Worked With
David Reike, Frank Adames
December 21, 2017
Work incomplete Message "service suspension" message had been coming on and off for several years finally got it to dealer while on and they hooked car to machine and Message "service suspension" message had been coming on and off for several years finally got it to dealer while on and they hooked car to machine and got a readout indicating to items to check. Took car back for repair and requested service on A/C-Heater coil due to bad odor (so bad you would have let windows down for a period of time. They had car for a week (after three days gave me a courtesy car). Picked up car and they told me GM had issued a service bulletin stating this issue could not be repaired this was several months old have no idea why it took so long to find bulletin. Told me AC-Heating coil did not need cleaning just need to turn off AC and let fan run? Still have oror and getting worse. The day we picked up car it was raining heavy and we mad a run for the car not until we got home did my wife notice grease on the drivers seat and a scratch about one inch long. This is my wife's car and it has only a little over nine thousand miles and she takes good care of it. More
by Charliet
Employees Worked With
Do not know mechanic name
December 20, 2017
I feel at home with DeMontrond Service Dept. Treated me like family. Checked out every thing on my car and took care of the recalls. They checked with me about everything and let me know what th Treated me like family. Checked out every thing on my car and took care of the recalls. They checked with me about everything and let me know what they were doing More
by Ann P Watson
Employees Worked With
Billy - A+++++++
December 09, 2017
First time This was my first time in this dealership and from the time I walked in the door I was treated like family. I love my salesman (David) he was great an This was my first time in this dealership and from the time I walked in the door I was treated like family. I love my salesman (David) he was great and did not pressure me to buy the car that I brought. More
by whitehap14
Employees Worked With
DAVID
