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DeMontrond Buick GMC

Houston, TX

4.7
332 Reviews
DeMontrond Buick GMC in Houston, TX Thank you very much for visiting our dealership, your regional Houston, TX GMC and Buick dealer. We have everything that you are looking for. For further questions or inquiries, please contact us! The Woodlands, Spring, and Humble customers if you are searching for a new or used Buick or GMC vehicles, then look no further than our dealership.
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17925 North Fwy

Houston, TX

77090

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Showing 332 reviews

October 11, 2021

For me my experience was great very easy an the staff was excellent friendly an very helpful More

by Roc1474
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

DeMontrond Buick GMC responded

Roc1474, taking the time to leave this review means a lot to us! A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs!

October 06, 2021

Watch out for the so called "warranty for life". It's not true. Fast signing papers. More

by amundson4construction
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Finch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

DeMontrond Buick GMC responded

Thank you for bringing this to our attention, amundson4construction. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.

Oct 07, 2021 -

amundson4construction responded

I paid cash for a 2018 Ram 2500 from De Montrond in 2020. The main reason for selecting this dealership was they offered lifetime warranty on drive trian as long as the truck was serviced by a Mopor service center. I live 85 miles from De Montrond dealer so i requested to use Lithia in Bryan texas 30 miles away. While signing paperwork on purchase the rep. siad for me to call De Montrond when I was having Litha service my truck, I did ONCE. well for the last 11 months I been to Lithia service center 7 times having oil changed along with filters and other fluids. Thinking the whole time I was covered by the warranty for life. I found out this week that Im not cvered no more because I was to notify De Montrond Each time before going to Lithia. Well just read the fine print. It does state each and every time before serving some where else. Yes I read this now but I called De Montrond and asked to be reinstate my truck for the fact that Lithia has all the service records and are up to date. But De Montrond said no to my request. I wished they could reinstate my truck because the sales and staff are very friendly. Thank you. Terry A.

Oct 07, 2021 -

DeMontrond Buick GMC responded

Hi amundson4construction, at your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may escalate this to our upper management team. Thank you!

October 03, 2021

Althea, the service rep is the best. Very helpful, knowledgeable and professional with a smile. More

by Fairway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Althea Walker
Oct 04, 2021 -

DeMontrond Buick GMC responded

Fairway, we greatly appreciate your business and your excellent review of Althea! Your positive feedback means so much to our team. We look forward to assisting you with all your automotive needs in the future.

September 18, 2021

Juan was great to work with kept in constant contact with me while I worked out my financing through my local credit union I wanted to use. He made sure I got the exact truck I was looking for and got me in More

by masonalex40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 20, 2021 -

DeMontrond Buick GMC responded

Thank you for taking the time to write this fantastic review, masonalex40! Our team works extremely hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again and congratulations on your new truck!

September 15, 2021

If this wasn’t the worst customer service i don’t know what is.they have a car on car guru that I requested information on ,they replied with an e mail to come by and test drive the car, I called to do so More

by Chocolatefactory178
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Finch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gracey
Sep 16, 2021 -

DeMontrond Buick GMC responded

Thank you for bringing this to our attention, Chocolatefactory178. Please know that customer satisfaction is paramount to us! At your earliest convenience, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you.

Sep 16, 2021 -

Chocolatefactory178 responded

I was told the car was sold . But it’s still tell this moment up for sale. When I asked your salesman to remove it he hanged me up. I don’t know what you call this.

Sep 16, 2021 -

DeMontrond Buick GMC responded

Chocolatefactory178, please email us your best contact information to customerexperience@4040group.com so that we may further look into this for you. Thank you!

July 28, 2021

Juan L was a great salesman to do business with. Finance gentleman was also very pleasant. They answered my questions honestly. Thank you for a great experience. More

by Kristina P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan L
Jul 29, 2021 -

DeMontrond Buick GMC responded

Thank you for writing this great review and recommendation, Kristina! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. Congratulations on your new vehicle!

July 28, 2021

Great experience ! Moving to Houston from out of state and Raul and Bo made my purchase so easy over the phone Quick responses to questions and follow thru on everything discussed. A refreshing dearr e More

by Grant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Garcia
Jul 29, 2021 -

DeMontrond Buick GMC responded

Grant, thank you for the feedback! Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again!

July 14, 2021

I was very impressed with the quality of customer service. I had gone to a another dealership prior to here and the lack of customer service was a deal breaker. I was very grateful for them making me More

by Yadi Graciano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny and Kenan
Jul 15, 2021 -

DeMontrond Buick GMC responded

Yadi, thank you for the recommendation and for sharing your experience with us! We could not be happier that you enjoyed your experience here at our dealership and we were able to provide you with such exceptional service! Thank you again and congratulations on your new vehicle!

July 13, 2021

Michael Bonnette is great! This guy is honest, friendly, and knowledgeable! Go see him! We couldn’t have had a better experience. Mike was super responsive with communication and just a great guy. More

by Meganclaire
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bonnette
Jul 14, 2021 -

DeMontrond Buick GMC responded

Meganclaire, we appreciate your review and recommendation! We are glad to hear that you were pleased with the service you received from Michael and we certainly do look forward to serving you again for your future automotive needs. Congratulations on your new vehicle!

June 22, 2021

Awesome experience at this dealer!! The salesman Tony did a great job of making me understand the whole process! Will definitely go back More

by pedrocantu44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony!
Jun 23, 2021 -

DeMontrond Buick GMC responded

We appreciate your review and recommendation! We are glad to hear that you were pleased with the service you received from Tony and we certainly do look forward to serving you again for your future automotive needs!

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