DeMontrond Buick GMC

The entire DeMontrond team delivered the best and most efficient car buying experience I have ever had. Assuredly my first and last stop for my next vehicle purchase. Tank, Omar and Ignacio were professio efficient car buying experience I have ever had. Assuredly my first and last stop for my next vehicle purchase. Tank, Omar and Ignacio were professional, knowledgeable, and provided the most efficient buying experience I've ever had. Highly recommended! More

Tank was great to work with when buying our used car. From him answering the phone when I inquired whether the car was still available, through the test drive, through the purchase process, and for some From him answering the phone when I inquired whether the car was still available, through the test drive, through the purchase process, and for some follow up items.... first class service from a genuine gentleman who clearly cares about his customers! Highly recommend Tank and DeMontrond. Great used car buying experience! More

Great service and easy to deal with. Very accommodating before during and after the sale. Very accommodating before during and after the sale. More

I worked with Christian Kopeck when he was at his last dealership (so this review is a little late) but he was outstanding to work with, reliable, trustworthy and pleasant. Even though he is a couple of h dealership (so this review is a little late) but he was outstanding to work with, reliable, trustworthy and pleasant. Even though he is a couple of hundred miles away I still call him for all my auto needs. I highly recommend Christian if you need a car. More

Great service and very transparent. Highly recommend Javier. Very humble and genuine person. Gilbert was also very easy to talk to and helped us out! Highly recommend Javier. Very humble and genuine person. Gilbert was also very easy to talk to and helped us out! More

Viki was very helpful and informative. My truck was ready on time, and all was well. My truck was ready on time, and all was well. More

Very good salesman, had the intent on selling me a car, was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. was willing to work with my budget. Very straightforward, polite and did not make me feel like I was pushed to make a decision. More

Service is good, have to bring vehicle back to complete work because they are backed up for 2 weeks. work because they are backed up for 2 weeks. More

Before I ever went to Demontrond Buick a service advisor at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT M at Beck & Masten named Chris sent me to Demontrond and told me to ask for a woman named B.K.Wishim who goes by the initials B.K. IDENTITY THEFT My first visit to DeMontrond Buick I met with B.K. Wishim. She was an older white female who seemed to be very caring and concerned about my "shift to park error" and I showed her the government website where the "issue" was addressed telling the dealership how to identify and fix the problem https://static.nhtsa.gov/odi/tsbs/2023/MC-10248715-0001.pdf She said she wanted to show the tech this information and I offered to give her the website info and she took my unlocked phone and ran behind closed doors for 20 mins. I had to erase my entire phone that evening. I called the GM Tom Skinner the next day and set up a meeting with him and his assistant manager and in the meeting one of his goon employees was trying to record me. I asked Tom Skinner if he has approved of the behavior of Mrs. B.K. Wishim and he said no but tried to tell me how nice she was. I said how many other people did she do this to???? IN WARRANTY REPAIR BOTCHED My first repair at DeMontrond Buick 17925 North Freeway on August 12, 2024 was to have them inspect the "battery" and the error code "shift to park." My service person Adam informed me the battery was bad so they replaced it but they did not have the "transmission shifter control" in stock. So some weeks went by and finally I came in on September 11, 2024 and had the shifter replaced by an uncertified, untrained tech named Kelvin Alvarez (pictured) who told me he had done the procedure over twenty times and assured me he would not damage my car. Well he lied! 1. He kicked up my driverside door. 2. He scrapped up my driverside kick panel. 3. He gouged/ scraped my shifter console panel and 4.He ruined my shifter handle and it now come apart in my hands when I drive??? So I texted the GM Tom Skinner (pictured) about 10 mins after I picked up my car and sent him photos of the damages and he said to bring the car in. CONFRONTING UNCERTIFIED TECH KELVIN ALVAREZ I brought the car in about 5 days later September 16, 2024 to Demontrond Buick 17925 N. Fwy to GM Tom Skinner, Service MGR Michael Campbell and the tech who destroyed my car Kelvin Alvarez and I showed them the damages to my car and how easy it was for the shift handle to slide off into your hands. GM Tom Skinner said he would fix (2) of the three items but not all and when I confronted his service tech Kelvin Alverez and told him he lied about his expertise GM Tom Skinner started threatening to call the police on me and told me to shut up and was screaming in my face so I demanded my paperwork from him and left. They want me to believe my brand new car was in this condition when I bought it. IT WAS NOT AND I HAVE PICTURES TO PROVE OTHERWISE. I also have two business professionals who can detest to the fact my car was new and not abused when they were caring for it. Due to the extreme negligence and incompetence of this dealership and their consistent one star reviews I cannot recommend this place to the general public. If you car has a "shift to park" warning just live with it. They won't know how to fix it properly anyways! Video of this review can be viewed here: https://youtu.be/Hhx0ebF_WXc?feature=shared More

Tre was An Excellent Service Advisor and I’m thankful he is a Part of Demontrond Team !!! is a Part of Demontrond Team !!! More