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DeMontrond Buick GMC

Houston, TX

Overview
Employees
Reviews
4.7
332 Reviews
DeMontrond Buick GMC in Houston, TX Thank you very much for visiting our dealership, your regional Houston, TX GMC and Buick dealer. We have everything that you are looking for. For further questions or inquiries, please contact us! The Woodlands, Spring, and Humble customers if you are searching for a new or used Buick or GMC vehicles, then look no further than our dealership.
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17925 North Fwy

Houston, TX

77090

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Showing 332 reviews

March 24, 2023

Rifled through my glovebox and console. Managers not in. Won’t return my calls. Not happy. More

by RayPennySr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Ivanov
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Mar 25, 2023 -

DeMontrond Buick GMC responded

Thank you for the feedback, RayPennySr. Please know that customer satisfaction is paramount to us, as we will be escalating your concerns to our upper management team for review. Would you kindly send us your best contact information to: customerexperience@4040group.com so that we may further look into this for you?

March 02, 2023

The service we received at DeMontrond was great! Especially with our salesman James Savell. James was extremely knowledgeable about the truck and answered all our questions. Financing was great a More

by lcdmanning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Savell, Trey Geter
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Mar 03, 2023 -

DeMontrond Buick GMC responded

Your kind words mean a lot to us, lcdmanning. We appreciate your feedback and are happy to hear that James and Trey were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Congratulations on your new truck!

February 13, 2023

Easiest buy I've ever had. Worked closely with Mr. Marc Martinez. 100% professional and delivered white glove customer service. Highly recommend purchasing from him and this d More

by Ryanphammett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Martinez
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Feb 14, 2023 -

DeMontrond Buick GMC responded

Thank you for taking the time to write about your experience, Ryanphammett. It's great to know that Marc was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else we can do to help you. Congratulations on your new vehicle!

January 31, 2023

El personal que no asistió en la compra de nuestro vehículo nuevo nos dieron bien trato More

by Are Cantu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Liscano
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Feb 01, 2023 -

DeMontrond Buick GMC responded

• We appreciate the kind words, Are Cantu. We look forward to seeing you again in the future!

January 29, 2023

Service is good for one day service but if anything more than one day it will take three times as long and you are in the hook for the car rental….even if basic warranty work. Amazes me with the inventory t More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KC
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Jan 30, 2023 -

DeMontrond Buick GMC responded

We really do appreciate your feedback, K. We love hearing from our customers and thank you for choosing us for your automotive service needs. We hope that if you require automotive assistance in the future, you won’t hesitate to reach out to us.

January 24, 2023

Purchase my 2022 GMC canyon has been in the shop 4 times for the same problem and to no resolve I no longer want this truck I purchase this brand new I can't seem to get a manager to talk to me about this m More

by Luke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marc
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Jan 25, 2023 -

DeMontrond Buick GMC responded

Thank you for the feedback, Luke! We would like to assure you that we never intend to do anything to upset our customers. Our dealership is committed to providing a pleasant shopping experience and that always starts with great customer service. We would like to send your feedback to our upper management team for their immediate review. At your earliest convenience, please send your best contact information to: customerexperience@4040group.com. Thank you again!

January 23, 2023

Helped me find the right car, didn't have any questions by the end. everyone was chill and they worked with me to find the best deal they could give! More

by Joglard16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey geter & Lionel
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January 21, 2023

We went in for an oil change and tire rotation and Adam and Jaime were very helpful !! Would recommend to anyone !! More

by Jennifer789
Recommend Dealer
Yes
Employees Worked With
Jaime
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Jan 23, 2023 -

DeMontrond Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Jennifer. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.

December 14, 2022

the dealership is close to our house and the service provided by James was excellent ,Thank you very much, More

by amuasekyin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Finch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James were very helpful.
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Dec 15, 2022 -

DeMontrond Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone, Amuasekyin. We believe in attentive and professional customer service and we're glad that James made such a great impression on you.

December 09, 2022

Tom, Vic, annd Trey were awesome I love my new Terrain! It was an easy process More

by julieharbin53
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom, Vic and Trey
Report | Print
Dec 09, 2022 -

DeMontrond Buick GMC responded

Thank you, julieharbin53 for such an amazing review! We cannot think of anything else that excites us more than to hear that we have made our customers happy. Congratulations on your new Terrain!

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