DeMontrond Buick GMC

Ignacio me ayudo con mi compra, excelente servicio. Compramos una GMC sierra SLT con esta ya van dos Trokas que compro aki y los recomiendo mucho excelente servicio Compramos una GMC sierra SLT con esta ya van dos Trokas que compro aki y los recomiendo mucho excelente servicio More

Hassan took care of everything we needed and got us into a better situation than we were when we walked in. We bought 2 cars and saved money in the process. a better situation than we were when we walked in. We bought 2 cars and saved money in the process. More

Great experience and excellent customer service I received from Wendell at DeMontrond Buick. There was no hassle or overselling nor feeling like was being rushed into making my decission. Wendell pro received from Wendell at DeMontrond Buick. There was no hassle or overselling nor feeling like was being rushed into making my decission. Wendell provided all information up front. He was very honest, professional, polite and understanding to what I was looking for in a new vehicle. He provided and demonstrated all details and features of the vehicle. He also made follow up phone calls to see if I had any futher question concerning my new car.This was the easiest and fastest car purchase I have ever made. I highly recommend Wendell Bruno as a knowledgeable car salesman. More

All the people that answered our questions and told us all the things about the GMC we bought were very helpful and will still help us with any questions and further guidance needed all the things about the GMC we bought were very helpful and will still help us with any questions and further guidance needed More

Ignacio was very helpful in our car buying process. My parents were buying me and my sister our first car for college and he was very helpful in getting us the perfect car. He was very knowledgeable ab My parents were buying me and my sister our first car for college and he was very helpful in getting us the perfect car. He was very knowledgeable about different cars and what would be best for me and my sister. Also when I went back to pick up my plates he helped me put them on and even gave me a free car wash on top of that. More

Excellent customer service, good prices and quality. They make us feel at home. I recommend them. They make us feel at home. I recommend them. More

I scheduled a 7:00am appointment on Wednesday August 2nd at DeMontrond Buick GMC Service. The appointment was to get my oil and front brakes changed (because they were down to 26%). I dropped the truck at DeMontrond Buick GMC Service. The appointment was to get my oil and front brakes changed (because they were down to 26%). I dropped the truck off and was transported to work via a courtesy Uber. I received a call around 5:00pm from my rep, claiming my front rotors were “pitted” and needed to be replaced due to the mechanic not being able to resurface them to meet the “specs”. I asked him to explain what he meant by “pitted” but he was unable to do so instead stating “it’s what the mechanic said”. I decided to stick with my rotors and just change the brakes. He then stated my rear differential pinion gear seal had a recall that’s under warranty. He assured me he tripled verified with his warranty department and I was covered. I didn’t feel comfortable with this conversation, so I asked to have it in writing. When I did not receive the written confirmation I replied to the greeting text that was sent the morning stating what I agreed to. I received a call right before the dealership closed asking when I would I be able to pick up my truck? I told them, I never received a call and would not be able to pick up the truck that night. The day after I went to the dealership to pick up my truck and was told, the mechanic is still working on the rear differential pinion gear seal. Only to receive a call that night right before the dealership closed AGAIN asking when I would I be able to pick up my truck? I told him I would be able to pick it up in the morning, but would need a ride. They provided a courtesy Uber ride the following morning confirming that my truck was ready. When I arrived my rep said he’s waiting for the mechanic to “update his notes to release” the vehicle and asked me to wait in the waiting room. 15 mins later he charged me for an oil change, my front brakes and the rear differential pinion gear seal was covered under warranty. When he handed me my key it looked like someone with long sharp nails had ripped the “auto start button”. I told him that was not how I gave them my key and I would like it fixed. He said they would have to replace the key. A more knowledgeable rep by the name of Jaime was able to replace the cover while my rep sincerely apologized. When I drove off, I checked my gauges because I like to have all my gauges reset. I saw my oil was reset to “100” but my front brakes were now at 24%! I went back to the dealership, found my rep and asked if he could reset the gauge for me. He tried but was unsuccessful. He went to speak to a mechanic in the back and came back with the most depressing look on his face. He said he was sorry, but the mechanic NEVER changed the brakes. At this point I am flabbergasted! I immediately asked to speak to someone other than him. While he spoke to someone on the phone who I believe he called “Herald”, I spoke to Jaime. He apologized for what happened and refunded me ALL of my money including the charge for the oil change. They both said If I want, I can reschedule whenever I want to come back and have my brakes changed. I say all of that to say I’m disappointed with the lapse in customer service and the inability to service the customer due to lack of knowledge and poor communication. More

Dereck Cummings is a great salesman, he is very knowledgeable, calm spirited, and determined to sale you a car. Highly recommended! Go see him @ DeMontrond Buick GMC 17925 I-45 North Freeway knowledgeable, calm spirited, and determined to sale you a car. Highly recommended! Go see him @ DeMontrond Buick GMC 17925 I-45 North Freeway Houston, TX 77090 More

2023 GMC 2500 4x4 Crew. The purchase process was 5 stars. The service department is where the 2 stars come in. I’ve only been in for the oil changes with tire rotations twic The purchase process was 5 stars. The service department is where the 2 stars come in. I’ve only been in for the oil changes with tire rotations twice since purchase. (You basically have to go here for an oil change or lose the “forever guarantee “, it’s to difficult to go elsewhere and call the number for approval ect. This second oil change took way too long and upon leaving for my very long road trip I saw that on my passenger side the service people left off one wheel lug off of each tire. These guys are not at all professional and the wait times of 2-3 hours for an oil change is just tragic. I’m going to lose my “forever guarantee” because I just do not want to do business here. It’s sad because the team as a whole are fantastic, but the service is pretty rough. More

I have been using the services at demontrond buick for about 8+ years and I have always recieved golden service with service advisors that stay informed during repair or maintenance services as well as pr about 8+ years and I have always recieved golden service with service advisors that stay informed during repair or maintenance services as well as provide updates during services rendered. They do this so you can stay informed during services rendered and for me thats important since I'm a busy person. Five stars overall rating for me!! More