DeLand Chrysler Jeep Dodge Ram - Service Center
DeLand, FL
128 Reviews of DeLand Chrysler Jeep Dodge Ram - Service Center
Trucks been in 3 times for same issue (DEF). In for a forth time now AND mech puts the code scanner on it then FORGETS what it was (codes deleted after scan) and now is wasting time trying to get the "ch forth time now AND mech puts the code scanner on it then FORGETS what it was (codes deleted after scan) and now is wasting time trying to get the "check engine light" to come back on so he can get the code back and hopefully fix it. I recorded the message from Alex the service rep handling this but all Im getting (for the 4th time) is the runaround. Warranty runs out in under 4 weeks and they keep NOT FIXING the same issue. I can only assume so then can then bill me after the warranty is over to really fix it. My companies lawyer says if its recorded as a trend and not fixed then its a "not addressed" warranty issue and they have to repair it. We'll see but I STRONGLY RECOMMEND you drive another 30 min. to a different dealership if you want your diesel done right and dont want the runaround. The service department seems to have a very transient crew from the time I've been using them, maybe thats the problem. Lorri has quit/fired (I dont know) and now I'm dealing with an Alex. More
John was fantastic and made my experience in getting my car repaired a very pleasant one! Thank you everyone and leek up the great work! car repaired a very pleasant one! Thank you everyone and leek up the great work! More
They all were awesome! Everything was great! All of my needa were taken care of and my car was ready when promised. Great job everyone. needa were taken care of and my car was ready when promised. Great job everyone. More
Had an appointment for a Thursday morning, was told all parts were there and would take6 hrs, Friday at 4:30 pm was told would not get my truck back till sometime Tuesday of the next week,5.5 days is unpro parts were there and would take6 hrs, Friday at 4:30 pm was told would not get my truck back till sometime Tuesday of the next week,5.5 days is unprofessional and poor customer service More