DeLand Chrysler Jeep Dodge Ram - Service Center

Paper Work for Mobility rebate I went in to get paperwork for a rebate for a mobility seat for my mom I had installed in her Ram1500. He was very helpful in the paperwork along with I went in to get paperwork for a rebate for a mobility seat for my mom I had installed in her Ram1500. He was very helpful in the paperwork along with making the copies I needed to go into the packet to send to the mobility rebate company. While I was there he took the time to look for the paperwork and I had to return the next day for service so he completed paperwork after I left and when I returned he was in the process of completing the paperwork. While I was waiting for the truck to be serviced I was speaking with Foster about my truck in just general. He then went so far as to look up various things I was questioning him about. He printed out showing me things so I would have knowledge for my specific make and engine and model. He went so far as to explain each thing what it was meant to do and went into details. When I need another vehicle I will go to Foster. He goes above the call of his duty. Thanks you Foster Zebuth. Great job and thank you for extra time you spent explaining things. More

AWESOME JOB FOSTER!! To whom it may concern, I have been buying my Dodge trucks from Hurley Chrysler for many years now, I came in one day and found one of my fell To whom it may concern, I have been buying my Dodge trucks from Hurley Chrysler for many years now, I came in one day and found one of my fellow military buddy, Forest Zebuth. After many years of wondering what had happen to him, there he was sitting at a desk in your lobby. After asking someone for a brochure on new trucks, he was the one that came and gave me the brochure. So, things just took off from there. Reminiscing of old times, friendships and fellow guardsmen’s now he has started to help me in purchasing a new 2019 Dodge Ram. He has explained a lot of new features, colors and now the new interiors on the new models plus additional information regarding the size of a truck. (From a quad cab to a crew cab.) Other questions were asked regarding the bed size and if my topper would fit. He explained to me about having the fold down window that would be easier to clean. He was full of information and it will not be long before I am in there to purchase a new truck…..and possibly my wife a new car. Sincerely, David A Davis More

Customer service sucks The worst customer service I've ever seen mechanics suck management sucks don't waste your time they charge you and don't even fix your car The worst customer service I've ever seen mechanics suck management sucks don't waste your time they charge you and don't even fix your car More

The absolute worst experience my friend ever had. Went to get suv ready for hurricane. ect...just oil change and fluid check,. After 2 hours advisor came out with long list of thingst needed a Went to get suv ready for hurricane. ect...just oil change and fluid check,. After 2 hours advisor came out with long list of thingst needed asap.. 500.00 plus. Went to jiffy lube. 39.99... Stay away like the Plague More

Great Deal, Great Salesperson, Great Dealership We needed a more powerful SUV to pull our RV. We went back to Hurley, traded our 2015 Journey ( loved that car) and Brandon Spinneweber showed us the We needed a more powerful SUV to pull our RV. We went back to Hurley, traded our 2015 Journey ( loved that car) and Brandon Spinneweber showed us the 2017 Durango. We got an excellent deal and couldn't be happier. Thanks Hurley More

Another new service manager yet service stinks! Horrible service! Togan speaks down to customers. Never smiles. Talks badly about other managers, they've fired, yet he is no better. Brought my car i Horrible service! Togan speaks down to customers. Never smiles. Talks badly about other managers, they've fired, yet he is no better. Brought my car in months before warranty expired. They ordered, lost part, etc. Had me wait months, then Claimed I got a goodwill part yet it is defected. Now Tolga is Manager and said he would do nothing to help me and I was on my own. What business does that? Something is wrong when they keep going through service managers! More

Getting gps and full detail I would highly recommend this dealer from start to finish James and his service team had me in and out as the time they gave was on point fast friendl I would highly recommend this dealer from start to finish James and his service team had me in and out as the time they gave was on point fast friendly the owner even had time to talk to the customers makes you feel welcomed aslo thumbs up wish I could give you a 10 More

Poor Service, not told the truth.. Took the truck in for a leak at passenger door. The service rep was told to call prior to any work. That did not happen. Told the door only needed Took the truck in for a leak at passenger door. The service rep was told to call prior to any work. That did not happen. Told the door only needed adjustment. Got home, checked out the door, still have the leak the day I took it to the dealer. Well, "we have a contractor/independent service company that takes care of those issues", kind of makes you feel empty handed. Where is the responsibility from the dealer? Stay away, honesty, truth.....very questionable from this service department. More

Good changes taking place I am only reserving a higher rating until my next visit. In a nutshell, I was "forced" to buy a new car as my 300 died....so ended up with a Jeep Pat I am only reserving a higher rating until my next visit. In a nutshell, I was "forced" to buy a new car as my 300 died....so ended up with a Jeep Patriot. Not a good decision and it is not a great vehicle but after a year plus of taking it in for service etc. I always felt that the service experience was lukewarm and I didn't really matter. Not being over sensitive, just know with my company, we have to fight for every customer and go over the edge sometimes to keep them. So. the contrast was apparent. After dropping $24 K on a new car, somehow I thought I was entitled to something more and never got even a touch of it. Left each time feeling why do I keep going back? "they don't give a ......"? So, just yesterday I had my idiot warning lights go off, (yes, the jeep is junk) and stopped into the dealer and apparently they have undergone some staff training or new staff or someone cast a spell on them. They were friendly, courteous, eye contact, genuine and got it fixed on time and for the first time I felt great when leaving. The little things make a huge difference and apparently they are making some changes that I appreciate! Whatever you are doing, keep it up and the results will be there. Thanks to John in service and the shuttle driver who were both very positive representatives of Hurley. More

Extremely long wait for 20 minute process Their sales department may get good reviews, but there service department has proven time and time again that they do not have the resources, organiza Their sales department may get good reviews, but there service department has proven time and time again that they do not have the resources, organizations, or personnel to handle expedient service. I arrived with an appointment to get some key fobs programmed. With the tools they have here, it is at most a 20 minute job. I was there for 2 hours before they gave me an update that they had started working on making the keys. An hour after that I finally was able to leave. Ridiculous More