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DeLacy Ford
Elma, NY
147 Reviews
DeLacy Ford is Driven to Change the way WNY Shops for and Services their vehicles! With our convenient programs, competitive pricing and friendly staff, We are the ONE STOP for all your automotive needs.
We offer a large selection of NEW vehicles and the best variety of used cars. Try our Internet Express Service or our Shop at Home Program for a convenient and hassle free purchase.
Our Quality Care Maintenance is fast, accurate, and competitively priced. It's the best way to protect your investment, maintain your warranty and ensure you get top dollar at resale. We also offer Shuttle Service Night Drop, Pick Up/Drop Off and Loaner Vehicles.
For more information, please visit our website, www.delacyford.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 147 reviews
August 02, 2015
Service Great as usual service managers can show more friendliness also every time I made an appointment online they never have papperworkandhave to check on Great as usual service managers can show more friendliness also every time I made an appointment online they never have papperworkandhave to check on computer if in fact I did have an appointment More
by Daws
Employees Worked With
Chris
August 01, 2015
Very helpful, professtional The internet staff was very responsive and referred me to salesperson Ken who carried the ball the rest of the way. I was kept informed as to when the The internet staff was very responsive and referred me to salesperson Ken who carried the ball the rest of the way. I was kept informed as to when the car would arrive at the dealership and Ken worked with me to get the very best deal. I had an unusual calendar for delivery and that was not a problem. He said DeLacy prides itself on being customer friendly. It shows. More
by rtmsluci
Employees Worked With
Ken, Jennifer, Sue
August 01, 2015
Service The people working at DeLacy Ford are awesome. They continue to do a great job. I will continue to bring my truck there if service is needed. Very The people working at DeLacy Ford are awesome. They continue to do a great job. I will continue to bring my truck there if service is needed. Very fast. More
by Barbsford
Employees Worked With
James Schafer
July 31, 2015
I was a week early I scheduled my appt for Friday - but was really 7/31 instead of 7/24 - my bad. They were able to fix it anyway and did a great job! I live in Akron I scheduled my appt for Friday - but was really 7/31 instead of 7/24 - my bad. They were able to fix it anyway and did a great job! I live in Akron and it's a distance to DeLacy - but it is work the trip. More
by timc
Employees Worked With
Mike
July 31, 2015
Test drive to Purchase Went into to test drive and leased an Explorer. Delivery date next day. Salesperson was helpful and friendly. Easiest car buying I ever experienced. Went into to test drive and leased an Explorer. Delivery date next day. Salesperson was helpful and friendly. Easiest car buying I ever experienced. Thanks DeLacy Ford !! More
by cherys71
Employees Worked With
Joe Morey
July 30, 2015
service for escape Service is great every time.Never have a problem getting the car in to be looked at. JOE DERASKI should be COMMENDED !!! Will always bring my cars th Service is great every time.Never have a problem getting the car in to be looked at. JOE DERASKI should be COMMENDED !!! Will always bring my cars there for service. More
by K T G SR
Employees Worked With
JOE DERASKI
July 29, 2015
Car buying made easy The experience of buying a new car was made easy & pleasant with DeLacy Ford. Salesperson was helpful & courteous. Easiest car buying experience I've The experience of buying a new car was made easy & pleasant with DeLacy Ford. Salesperson was helpful & courteous. Easiest car buying experience I've ever had. More
by cball47
Employees Worked With
Scott Stroze
July 27, 2015
fixed window that would not go up. I called the dealer repair shop as soon as I found out my window was not working. They said to bring the car right in and they would try to fit it in I called the dealer repair shop as soon as I found out my window was not working. They said to bring the car right in and they would try to fit it in for repair. They had the car most of the day but were finally able to fix it. They seemed quite honest about trying to figure out what went on with the window and the difficulty in fixing it. More
by 1lovemike
Employees Worked With
?
July 24, 2015
Great Experience Service is always professional, courteous and friendly. My experience is always good. Any everything is done in a timely and efficient manner. I nev Service is always professional, courteous and friendly. My experience is always good. Any everything is done in a timely and efficient manner. I never have any complaints. More
by capsl
Employees Worked With
Rick
July 24, 2015
Friendly, fast service everytime Service is great every time. Friendly staff. Helpful, quick, and not pushy about add ons. Their new lounge area looks great too. I will definite Service is great every time. Friendly staff. Helpful, quick, and not pushy about add ons. Their new lounge area looks great too. I will definitely continue doing business with DeLacy and recommend them. More
by HappyGirl
Employees Worked With
Dolly
