DeLacy Ford

Our family has worked with Joanne over 25 years. She is friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with ser friendly and concerned to arrange the best deal possible. More importantly, she follows up after the sale to make sure there are no problems with service or knowing how to use all the new accessories on the car. She has always made purchasing a new car a very enjoyable experience. We have purchased about 10 cars and would not go anywhwre else or to anyone else. Also, everyone else at the dealership acts the same way. More

First off they had the exact truck I wanted on the lot. The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. T The staff was extremely friendly and thorough. Turnaround time from the moment we agreed on price to the moment I took delivery was extremely fast. The dealership was a clean and warming environment and I would highly recommend them to family and friends. Michael Lipinski tonawanda NY. More

I have been very pleased with the service and parts departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for departments at Delacy Ford, Inc. Both of my daughters have taken their vehicles to this dealership (neither of which was purchased at Delacy Ford)for service. Occasionally, I have also taken the girl's cars in for them, and we have all been provided with excellent service. Service has involved both routine maintenance and warranty repairs. The service department is very clean and well organized. The service advisers are very friendly and professional. They LISTEN to your service issues and they are addressed quickly and efficiently the FIRST time. If you need a courtesy ride, they provide it for you, and making an appointment for service is never a hassle. I ordered a part for one of our vehicles and I received a call from the parts department to come and pick it up the next day, very much appreciated. The Ford Motor Company should be proud to have such an outstanding representative like Delacy Ford, to sell and service their automobiles. Sincerely, Tony Cascio More

Robin Honeycutt is the reason I bought my new ford focus! He is a great sales rep, knew everything there is to know about all the vehicles, very friendly, helpful in everyway, and just was a really great exp He is a great sales rep, knew everything there is to know about all the vehicles, very friendly, helpful in everyway, and just was a really great experience! I would deffinately recommened him to my friends and family. I actually already did! My mother is looking into buying a car from him, and I have told some friends. Next time Im looking for a new car, Im going to him! This was my first time buying a car from a dealership, and delacy ford and robin have made it memorable! Im in love with my new car, and so glad robin helped me find it! More

The sales people at this dealership are friendly and easy to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Stil to deal with. They listen to what you want and try to achieve your wishes. Had a few problems with service issues but the end result is the key. Still working on a resolution but the effort is proceding in a courteous and professional manner. More

Delacy has always been my Ford dealer of choice and Joanne Switalski will always be my favorite sales person.I have always been treated well and received the best deals. Any vehicle that i purchased Joanne Switalski will always be my favorite sales person.I have always been treated well and received the best deals. Any vehicle that i purchased at Delacy Ford has been trouble free and served me well. More

I just purchased a new Ford F-150. Jason Zaifert was my Sales Consultant at Delacy Ford and he did an outstanding job of getting me into a vehicle I truly wanted and for a payment that was within my budget Sales Consultant at Delacy Ford and he did an outstanding job of getting me into a vehicle I truly wanted and for a payment that was within my budget. Jason was knowledgeable, personable and provided all the options available to me without being pushy or overbearing. Once I purchased the truck, Jason went over it with me so that I was entirely comfortable with all the options and how to use them. I will refer everyone I know to DeLacy and specifically to Jason in the future. More

My husband had been working with Paul for 1 month and Paul couldn't have been better at finding a pick-up for Rick within our price range. My husband, Rick shopped around and wouldn't settle for anythin Paul couldn't have been better at finding a pick-up for Rick within our price range. My husband, Rick shopped around and wouldn't settle for anything less than exactly what he was looking for. Paul called repeatedly with trucks that he thought we would be interested in, and was always courteous and patient with Rick. We just brought our new {used} truck home today and I am so excited for my husband as he has been driving a 1995 ford f 150 for the last 15 years. This is the nicest vehicle he's ever had and we owe it all to Delacy Ford and Paul Sudyn. Believe me when I say my husband isn't the easiest person to deal with, and Paul worked a miracle as far as I'm concerned. I will recommend Delacy Ford to anyone that will listen to me, and especially Paul Sudyn. Sincerely yours, Donna M. Smith More

I have bought several vehicles form DeLacy over the I have bought several vehicles form DeLacy over the years. They have always be up front with everything they have presented to me. I have no complain I have bought several vehicles form DeLacy over the years. They have always be up front with everything they have presented to me. I have no complaints.Their service has always been good. If you stop in with a problem they will try to solve it. If they can't they will get you in for service quickly. More

My experience was very good. I came with the idea of only being able to afford to buy a used car and was able to get a 2011 Focus. The saleman was very friendly and informative. He pointed out the saf only being able to afford to buy a used car and was able to get a 2011 Focus. The saleman was very friendly and informative. He pointed out the safety features of the Focus which help me make up my mind about purchasing the Focus. More