DeLacy Ford

I brought my 2012 Buick in with a nail in its right rear tire. No sooner had I pulled into the garage, Dolly had created a profile on my car and Ray was pulling it around for service. The tag-team of D tire. No sooner had I pulled into the garage, Dolly had created a profile on my car and Ray was pulling it around for service. The tag-team of Dolly and Ray even gave me a ride back to my office down the street until it was ready for pick-up. Can't thank the DeLacy's enough. Professional, courteous and efficient. The best. More

I was very happy and impressed in the care and understanding of the type of vehicle I was looking for. Robin was very nice and I look forward to returning in two yers to discuss my leasing options understanding of the type of vehicle I was looking for. Robin was very nice and I look forward to returning in two yers to discuss my leasing options with him. Thank you so much Robin!!! More

Well, to begin with, I have bought 5 used cars over the last 6 years, all independently, for I never had a good opinion on dealerships. Cars were overly highly priced and there's always this high pressure last 6 years, all independently, for I never had a good opinion on dealerships. Cars were overly highly priced and there's always this high pressure sales tactic saying when you don't buy it today, it will be gone or put a deposit down etc. Add to that the attitude of squeezing out every last penny. So, I was pleasantly surprised when I drove past Delacy resale, saw a Double Cab Tacoma Long Bed truck that I loved and spoke with Joe. He was super courteous, very friendly. He basically said what's been done to the truck and the value it offered. I negotiated a deal, that I could not believe, for they sold me the vehicle at less than what I would have payed for it from a private party sale. Joe helped me secure financing and I drove away the vehicle. Delacy even gave me a 6 month / 6000 miles insurance covering repairs (sure did come in handy later) 2 days later, The bank that gave me the loan backed off, and the team at Delacy went out of their way to secure another creditor, while not hassling me at all. Joe was exceptional, for the fact that when I told him to hold on to the loan papers while I take 2-3 days to search and secure a loan independently, he promptly agreed and provided me good advice. Fast forward a week, I had issues with vibrations on braking, Joe had me in for service, changed out the brakes for free. 2 months down the line, had a check engine light for EVAP / emmissions control. Called up Joe and he advised that I had to take it to the main dealership of Delacy. I dropped off the car, they did some repairs. A week later the light came back on again, this time they took out the entire EVAP system and changed it out. All this for FREE. This is what I call customer service. At the end of the day, you feel you have a nice relationship, satisfied that you gave a company the business and credit that they deserved. To be Honest, Delacy resale deserves much more that 5 stars, and Joe Chevalier, for being honest, fairly priced, going above and beyond to satisfy customer concerns. I would definitely definitely recommend them and Please take this as a personal request from a highly satisfied customer, do give them your business that they deserve , for companies like this must grow to serve as an example of good customer service. More

Very please with experience, did not waste my time received everything I asked for and more staff very helpful found the exact truck I wanted received everything I asked for and more staff very helpful found the exact truck I wanted More

DeLacy Ford is by far the best dealership I have ever dealt with in all my car buying experiences. My first contact was with Scott Dubinsky. He was extremely courteous and helpful. He kept me abreast of dealt with in all my car buying experiences. My first contact was with Scott Dubinsky. He was extremely courteous and helpful. He kept me abreast of all the information I needed since I was doing this deal from Orlando Florida. I was then put in touch with Jennifer Brundage. She went above and beyond helping my wife and I learning the "gadgets" of our vehicle. She is an extremely pleasant person to deal with. The amount I received for my trade in and the price I paid for my new vehicle was great! Although I live in Johnstown PA I will definitely recommend this dealership to all and I certainly will be back in the future. Thank you Jenn and Scott for everything. Stan and Kim Skowron More

I couldn't ask for more with my experience at Delacy Ford. I first got a hold of Scott Dubinski who I immediately knew was the right guy to go to. I had been searching around many different places and Ford. I first got a hold of Scott Dubinski who I immediately knew was the right guy to go to. I had been searching around many different places and none matched the service I was given here. He made me feel as though I was the main priority at the dealership. Everyone else I dealt with including Jennifer Brundage and Bill Day were extremely helpful in getting me the car I wanted for the best price. I really did not expect for the process to be made so easy. If I am still in the area for when it comes time for a new vehicle, I know I will be returning to Delacy Ford. More

My wife & I Just bought a 2013 Explorer XLT & traded 2008 Jeep Cherokee. In over 30+ years of buying new & used cars.. Delacy Ford made this most recent trade & purchase totally painless!! By f traded 2008 Jeep Cherokee. In over 30+ years of buying new & used cars.. Delacy Ford made this most recent trade & purchase totally painless!! By far the MOST PLEASENT DEAL EVER for a car!! Kevin Gattie was my salesman & Jim "Wally" Walters was the Manager who worked on both trade & New Purchase. I have never even stopped at Delacy Ford before.... I'm sure glad I did!! Jim gave me by FAR the best trade price for Jeep as well as a GREAT PRICE ON New Explorer XLT. I WOULD NOT HESITATE to refer them to anyone looking for a Car.. New/Used!! They were both very Professional as well as ANTI-TYPICAL car salesman we ALL FEAR! BTW The Ford Lineup is Awesome with Sync-System & Touch Screen Controls. ( bit of a learning curve, but what new Technology doesn't today ). Stop and talk to Kevin & Jim... Before you go to the larger-less personal dealerships in WNY!! These guys truly DO CARE!! DELACY FORD IS such a breathe of fresh air today... When buying a Car is more feared than a ROOT CANAL!! Mike & Laurie M. Orchard Park, New York. More

We were searching for a Ford Edge and after being informed by another Ford dealer that they couldn't get the truck we wanted, Scott and Larry found us a perfect match with more options, more rebates informed by another Ford dealer that they couldn't get the truck we wanted, Scott and Larry found us a perfect match with more options, more rebates and a lower price. They also gave us top dollar for our trade and got us the financing we wanted. In all honesty, this was the easiest car buying experience we ever had. We would highly reccomend the team at Delacy Ford. More

Awesome people! From sales to service. I leave feeling like everyone must love their job. No pressure to buy and they can't accommodate you more after the sale. Crazy thing...but they remember my name... like everyone must love their job. No pressure to buy and they can't accommodate you more after the sale. Crazy thing...but they remember my name...and I don't think it was because I was a pain! Haha!! Highly recommended!!! More

Jim Walters made my expearance at Delacy ford a real pleasure- he gave me exactly what I asked for my trade and when I came in he showed me more vehicle than I came in for for the same price! Financing pleasure- he gave me exactly what I asked for my trade and when I came in he showed me more vehicle than I came in for for the same price! Financing was a breeze and got a lower interest rate than my personal bank offered! Mr. Peter DeLacy was also a pleasure to talk to. It's nice to go to a dealer where the owner is so involved with personally making sure every customer is completely satisfied! I will continue to do business with DeLacy as well as my entire family! Thanks DeLacy Ford! More