DeLacy Ford

had a simple recall on my van, no issues going in. Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was nothing wrong and I would be paying the tow. I asked why there was oil coming out of the transmission and they said not our problem. Right. I've been coming here for many years and will never return. More

i have purchased atleast 10 vehicles here but will never buy another one. service is pathetic,most recently had to have my wifes explorer towed in.10 days later im still waiting for them to look at it,also buy another one. service is pathetic,most recently had to have my wifes explorer towed in.10 days later im still waiting for them to look at it,also was told im 9th on waiting list for a loaner,after numerous calls to service during those 10 days with no return call,finally got ahold of somebody only to tell me im still 9th on list for a loaner and nobody has looked at our explorer. More

Just outstanding service handling everything in the superior way Recommend to anybody keep up the good work hope to do business with You superior way Recommend to anybody keep up the good work hope to do business with You More

Before I say anything, go to this dealership! It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left f It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left feeling like I was being taken advantage of. I worked with Ken Blaszak who's one of the most genuine salesman I've met. He was excellent as well as the manager. I was given a fair price for my vehicle and not once was I left in the dark as to what was going on. There are some great people at that dealership and I couldn't recommend any other place than here. More

Wonderful experience with salesperson Sal Khan. Explained everything, and he did most of the work. Explained everything, and he did most of the work. More

My daughter brought her 2021 Ford Ecosport in for an oil change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were worn out and she needed new ones right then- $800! Fortunately, she called me before she had any work done. It's a front wheel drive vehicle- rear brakes never wear out before front. I told her to drive the hour home so another shop could look at it. Her rear brake pads were at 95% and there was nothing wrong with her calipers. If I could file a police report for fraud, I would. My daughter, our family will never have service done work here again and we will let our friends know as well. More

STAY AWAY. ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended warranty that covers nothing. I have bought with many other dealerships this is the only one that does not attempt to help. Our salesman was extremely nice and this is no way his fault. This is a management and service dept issue. More

Extremely shady deceitful practice! ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked bea ! OMG do they deflect, tell stories, try to validate falsehoods. I did dd with info at hand and still got taken by this dealership. Vehicle looked beautiful, however that's where it ends! I have never written a negative review in my life however this warrants one. Be extremely careful of purchasing used vehicles from them. I would have an inspection of an independent mechanic prior to purchase with this dealership. Bought a vehicle from them with defective tires, services not completed as advertised, information on service history withheld in order to close the sale prior to end of month. Water pooling inside the rear tire well, 5 documented AC/ Heat, electrical service issues upon digging into service records after the dealership guaranteeing me the car was clean and the dealers car he drove. Assured me that it was ok forge my wife's name on all paperwork for title P and S, etc rather then overnighting paperwork for her to sign. The list goes on and on! Todd is your typical sales guy glass half full wants to be your best friend personality. After signing, he asked if the finance guy was an xxx to me, which I responded and said, well, his personality definitely sucks! Another sales guy named Matt, who tried to justify defects with the vehicle stating oh yeah, my wife's car did the same thing as what's happening to your car so you can assume that the defect is perfectly ok! Jennifer whom she states is the GM of the facility spoke 95% of the time when hearing my concerns and asking for remediation; instead of listening, I had enough of her talking over me and trying to convince me that there was nothing she can do, Which is interesting considering Todd, my initial sales associate said that the dealership would pay for half the cost of the defective tires! Jennifer then advises me that "I'm stuck with the vehicle and best of luck! I notified the dealership less then 24 hours after purchase of issues with their vehicle they sold me and called daily until Jennifer decided to pick up the phone and speak to me which was 14 days after purchase. Imagine 14 days!! When asked why it took so long, you can imagine the excuses that came out of her mouth! She was defensive and belligerent! I don't know about you but I can't accept this type of behavior from a business whom treat the customers in this fashion with deceit in order to make a sale!! It's too bad that they wouldn't have listened and worked with me on this xxxx vehicle, now because of their inaction and deflection, it'll cost them a lot more time, effort and a lot more money and resources!! Delacy, after you read this review...how does Surety Bond claim sound for "undisclosed facts about the vehicle condition that has become evident after the purchase" If only you had listened to my issues Jennifer with this vehicle rather then running your mouth! Now you have caused your Owner of Delacy Ford a slew of problems as I am going after you. And by the way! Best of Luck! More

Good salesperson, very helpful. Not satisfied with the car I bought. Hidden issues were found. car I bought. Hidden issues were found. More

Very helpful, super serviceable, great atmosphere...willing to go the extra mile for the costumer!! I very very strongly recommend this place. They got me a great vehicle for a very reason atmosphere...willing to go the extra mile for the costumer!! I very very strongly recommend this place. They got me a great vehicle for a very reasonable price More