
DeLacy Ford
Elma, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 150 reviews
Keegan and Don destroyed us financially. They didn't fix the enormous amount of things that where supposed to be done after 5 days of it being in shop before purchase just for rear break li They didn't fix the enormous amount of things that where supposed to be done after 5 days of it being in shop before purchase just for rear break light leaking ,bunch of scratches ,and dents ,seat belt dosnt even work properly get out and speaker cover falls off . Dosnt even have charger that all teslas come with . They stole our rebate by raising the price $ 3100 and didn't tell us we have to pay tax on thatcat end of year. So they stole the rebate money and dint fix thousands in damage to car . Extended warranty dosnt cover anything . Waist of another 4k . Got 2020 tesla model 3 with 55k miles for 32k all said and done . Could get a 2022 model y with 2,880 miles with actual warranty for 34,800. They lied to my girlfriend what she was signing on multiple parts of contract . Refused to allow her to date and fill in odometer miles or where she lived ,just sighn and leave rest open and snatched it out her hand . They should all be in prison for fraud . This dealership should not be allowed to remain open destroying the lives and families of beautiful wny . Please dont support these crooks ,it just helps them predate on more victims that will most likely be you next . More
We have purchased over 10 Fords from Mark and could not be happier with his attention to detail and the service which he provides. Although we live 2 1/2 hours from the dealership we would not consider any be happier with his attention to detail and the service which he provides. Although we live 2 1/2 hours from the dealership we would not consider anyone else! More
Great dealership, met all my needs and expectations. Will definitely recommend to all my friends. Will definitely recommend to all my friends. More
had a simple recall on my van, no issues going in. Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was Van starts knocking hard within two miles of the dealership. I politely asked lynn and joe to repair it. They told me over two weeks later there was nothing wrong and I would be paying the tow. I asked why there was oil coming out of the transmission and they said not our problem. Right. I've been coming here for many years and will never return. More
i have purchased atleast 10 vehicles here but will never buy another one. service is pathetic,most recently had to have my wifes explorer towed in.10 days later im still waiting for them to look at it,also buy another one. service is pathetic,most recently had to have my wifes explorer towed in.10 days later im still waiting for them to look at it,also was told im 9th on waiting list for a loaner,after numerous calls to service during those 10 days with no return call,finally got ahold of somebody only to tell me im still 9th on list for a loaner and nobody has looked at our explorer. More
Just outstanding service handling everything in the superior way Recommend to anybody keep up the good work hope to do business with You superior way Recommend to anybody keep up the good work hope to do business with You More
Before I say anything, go to this dealership! It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left f It's worth it! I was sold my first car here and admittedly I went in with a bit of a poker face on. But, to my Surprise, not once was I ever left feeling like I was being taken advantage of. I worked with Ken Blaszak who's one of the most genuine salesman I've met. He was excellent as well as the manager. I was given a fair price for my vehicle and not once was I left in the dark as to what was going on. There are some great people at that dealership and I couldn't recommend any other place than here. More
My daughter brought her 2021 Ford Ecosport in for an oil change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were change last week. Her vehicle was purchased new and has 20,000 miles on it. The service advisor told her that her REAR brake pads and calipers were worn out and she needed new ones right then- $800! Fortunately, she called me before she had any work done. It's a front wheel drive vehicle- rear brakes never wear out before front. I told her to drive the hour home so another shop could look at it. Her rear brake pads were at 95% and there was nothing wrong with her calipers. If I could file a police report for fraud, I would. My daughter, our family will never have service done work here again and we will let our friends know as well. More
STAY AWAY. ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended ..We are lifelong Ford buyers and since we bought our F150 in May 2022 we have spent $4000 in repair cost at this dealership. They sold us a extended warranty that covers nothing. I have bought with many other dealerships this is the only one that does not attempt to help. Our salesman was extremely nice and this is no way his fault. This is a management and service dept issue. More