DeFOUW Automotive - Chevrolet | BMW of Lafayette

Horrible Most stressful experience of my life. Bought a brand new car and it had paint swirls they were unwilling to remedy for me. It cost me 200 do Most stressful experience of my life. Bought a brand new car and it had paint swirls they were unwilling to remedy for me. It cost me 200 dollars to get them polished out. It cost them a customer. This was my third BMW and the first/last I will buy at Defouw. They'll tell you "this isn't how we do business," but they're just words with no action to back them up. Beware. More

worst experience that I've ever had Do not trust them….They bought me a car, and they said there is no any existed problem in the car, and after I bought the car, I found that the air co Do not trust them….They bought me a car, and they said there is no any existed problem in the car, and after I bought the car, I found that the air conditioner does not work… They cost me more than $2000 to fix it. They said, in the papers, you bought the car as is, and whatever we say when we sold you the car does not count. More

Bought a jeep about an hour later found the heater core Bought a jeep about an hour later found the heater core was leaking. They told me it was carpet cleaner, so i continued to let it leak and eventuall Bought a jeep about an hour later found the heater core was leaking. They told me it was carpet cleaner, so i continued to let it leak and eventually took it back in there then they tell me for sure my heater core was leaking. I brought it up to them and they said well the carpet cleaner is green. well the xxxx on my floor board is red...so they lied about that, we ended up having to pay half of the heater core, because it was out of date from when i bought the vehicle..... I got it back and got it home and noticed my 6 CD player doesn't work. So I called them back and the salesman told me to bring it in so he could look at it, because the tech wasn't going to be in....idk what he thought he was going to do, he just told me what i already knew. so he apparently called his boss and his boss said there was nothing they could do...my boyfriend knows somebody that works there and we were talking to him....and i see the tech that worked on my car. AFTER the fact the salesman lied to me AGAIN. So the tech went and looked at it brought it back to me and said there was nothing they can do. DO NOT BUY A CAR FROM HERE.......I will not go back. I understand things break but DO NOT LIE about it..... More

Last time that I visited Bill Defouws Chevrolet was in 1973 when I purchased a Brand New Chevrolet Scottsdale 4 wheel drive pickup truck. I Loved this truck and was treated excellent on my purchase from 1973 when I purchased a Brand New Chevrolet Scottsdale 4 wheel drive pickup truck. I Loved this truck and was treated excellent on my purchase from this dealer ship. Well now it’s been 40 years and I seen this 2013 Ford Escape that caught my attention, so I stopped in and I met a sales man named Dave Lucas and he was very helpful and answered me on all the Questions that I had on this SUV. Well we came to a price that one does when buying a car and so I made this purchase. Well Dave really did his part in making this traction very friendly and knowledgeable. When we went to pick up this SUV it was detailed just like new because he knew that what we expected in this purchase. He spent extra time to explain all the aspects of operating this on board SUV Computer. Very Helpful Sales Man. Well if I get the urge to buy another SUV which isn't out of the question I' am looking I hope Dave is still around. Don Freeman More

Have now purchase two BMWs at this dealer with Dan Kurko. First was a Certified Pre-Owned and second was a new lease. Great sales experience both times, financed through the dealer with BMW Financial Servi First was a Certified Pre-Owned and second was a new lease. Great sales experience both times, financed through the dealer with BMW Financial Services on both occasions. I consider both purchases to be good deals and was very pleased with the entire experience. Will definitely return and would recommend them to anyone. More

Yes, I bought a BMW from here and got burned on taxes twice. Dealer didn't inform me and basically told me tough luck. I have dealt with several BMW stores and this is by far the WORST service i have eve twice. Dealer didn't inform me and basically told me tough luck. I have dealt with several BMW stores and this is by far the WORST service i have ever been given. I will not be a returning customer and would not recommend this BMW dealership to anyone in the market for a BMW or any used car they might have for sale. More