DeFOUW Automotive - Chevrolet | BMW of Lafayette

Pam Strain was a big help and a relief of support! We needed a dealer who could help us find the best deal and experience for our mom. Craig Rutan was able to assign Pam Strain and they were great to We needed a dealer who could help us find the best deal and experience for our mom. Craig Rutan was able to assign Pam Strain and they were great to work with. The car buying experience was exceptional and we will definitely use Pam and Detour dealership again. More

Sales (New) Pam Strain was an absolute delight to work with on getting a a new car. She was caring & helpful & knew what she was doing. My bf & I have totally dif Pam Strain was an absolute delight to work with on getting a a new car. She was caring & helpful & knew what she was doing. My bf & I have totally different schedules & she had no problem working with us both @ different times. If you are in the market for a new car I highly recommend Pam Strain! More

Shes all about the customer! My quick story goes as is, I needed a truck within about a 3 day span and it was critical I get it in that time frame. I was recommended by a friend t My quick story goes as is, I needed a truck within about a 3 day span and it was critical I get it in that time frame. I was recommended by a friend to Pam Strain. My friend told me she does a great job and cares about what you are looking for, what you need in a vehicle and can get it done. I called her up and she sent me 3-4 different trucks she had found within an hour of us first talking, so I talked to her on the phone the next day to come in and check them out. we were able to make a deal that very night and I was in my truck the next day! Pam was very professional, easy to work with and I am very pleased with what she did for me. I've contacted her a couple times about my truck since March this year and she has taken care of it right away. I have also recommended her to a couple of my friends and one of them bought from her too. Thanks to Pam for being the professional she is. More

Love my Cruze Pam Strain was amazing to work with. I am totallt in love with my 2016 Chevy Cruze. My husband is loking at getting a new car in January and we will b Pam Strain was amazing to work with. I am totallt in love with my 2016 Chevy Cruze. My husband is loking at getting a new car in January and we will be going to Pam again. More

Excellent customer service It was very nice the way we were treated and all the help we recieved. Even though our circumstances weren't the best they still helped us get the ca It was very nice the way we were treated and all the help we recieved. Even though our circumstances weren't the best they still helped us get the car we wanted! More

Pam Strain was a excellent sales person We were looking for a different vehicle and Pam fixed us right up with a new Spark. We have been very happy with the vehicle and Pam has been very inf We were looking for a different vehicle and Pam fixed us right up with a new Spark. We have been very happy with the vehicle and Pam has been very informative on everything. J & P Crow More

Gray Crutchfield has alway gone above and beyond for us. Gary has always given us outstanding service and help. We have bought 11 vehicles from him and not regretted it. He goes the extra mile to insure our Gary has always given us outstanding service and help. We have bought 11 vehicles from him and not regretted it. He goes the extra mile to insure our happiness. We will continue to come to him for all out vehicle needs. More

2016 Taverse This is my fourth time total working with DeFouw Chevrolet. Over the course of the several years I have purchased new and used cars from them. I hav This is my fourth time total working with DeFouw Chevrolet. Over the course of the several years I have purchased new and used cars from them. I have used there service department for mostly general maintenance with no issues or complaints. This particular time I was returning a lease and leasing a new Chevy Traverse. I worked with Pam during this lease and she was very helpful, kind and knowledgeable in answering all my questions. She responded to all my emails and phone calls in a timely manner. She gave me the information, pricing and time that I needed to make my decision. Over all I am completely satisfied with this dealership and will continue to return in the future. More

Purchased New Impala I purchased a 2015 Chevy Impala from DeFouw Chevrolet last month. Pam Stain was my sales person. I will recommend her to all my friends and family . I purchased a 2015 Chevy Impala from DeFouw Chevrolet last month. Pam Stain was my sales person. I will recommend her to all my friends and family . I actually just recommended her today to a friend. She was very helpful ,friendly and extremely professional .The sales manager I think his name was Mike was very helpful as well as the Finance manager. More

SERVICE IS TERRIBLE This place is horrendous. I went to go get my 2009 BMW 328i fixed as it was having some issues, when I would accelerate between 30mph to 40mph the who This place is horrendous. I went to go get my 2009 BMW 328i fixed as it was having some issues, when I would accelerate between 30mph to 40mph the whole car would start to shake. I took my car to Defouw BMW a total of two times and ended up with the same result: my car not being fixed. The first time I took it in, they had my car for around 5 days and they charged me 700 dollars to fix the problem. The day I picked it up, there were new scratches to the back end of my car and the break light was stuck on my dash. As I was driving home from Defouw's, I noticed that the shaking did not stop at all. So I called them again and went back 1 week later to figure out what went wrong. I went on a test drive with one of the workers and when we were done, he talked to Steve (the guy who has been in charge of my car the first time) and talked about the transmission having a problem. They told me that they did not know what was wrong with my car and that they just know that there is a problem with the front of the car (not even telling me that it was the transmission). I asked them why they charged me 700 dollars to fix my car the first time and they just said that they made a mistake in what the problem was. I couldn't get my 700 dollars back or even an apology. I left my car for around 2 weeks in order for them to fix my car, but all they did was call me and tell me that they didn't know what the problem is and that it has to do with the transmission somehow. They used up all my gas, put more warning sign lights on my dashboard (I still do not know what they mean), drove 90+ miles on my car, charged me 100 dollars, took my car for 2 weeks AND STILL DID NOT FIX THE PROBLEM, in fact: THEY MADE IT WORSE. My car now shakes every time I accelerate (this started the moment I picked it up from Defouw). This place is terrible, I will never come back. I told them my concerns with all this and STEVE was rude and did not do anything, not even an apology. NEVER COME TO THIS PLACE UNLESS YOU WANT TO BE CHEATED!!! More