DeFOUW Automotive - Chevrolet | BMW of Lafayette

Really good customer service with great prices BUY FROM HERE: I don't write many reviews, but feel as though I need to do so for this facility. I bought a used car and was treated as a customer. Ro BUY FROM HERE: I don't write many reviews, but feel as though I need to do so for this facility. I bought a used car and was treated as a customer. Ronald was my salesman and Dan was the business manager. They were both excellent, very friendly, informative, and non-pushy. There is honestly nothing negative I can say. They didn't go back on their word when prices were discussed and it was time to sign documents. Ronald answered his personal phone to answer questions I had before purchasing on his day off. Also, when I bought the car I had to come back the next day. There are some dealerships where once you make a purchase from them they will do a 180, ignore promises, not answer calls, etc. (you can read all about them) but this WAS NOT the case.. do yourself a favor and do business with an honest dealer who actually does what they say, and has aggressive prices with customers driving multiple states over just to get them..don't waste time! A+++++ More

Decent Experience Guys worked hard to get things done quickly, stayed late to finish. Questionable behavior by sales manager - sadly this is too common with car buying Guys worked hard to get things done quickly, stayed late to finish. Questionable behavior by sales manager - sadly this is too common with car buying. Watch the numbers and double check everything. More

Excellent and helpful service. We drove 1.5 hours to work with Rick Mann again. This automobile was the second purchase we have made through him and once again he was helpful, frien We drove 1.5 hours to work with Rick Mann again. This automobile was the second purchase we have made through him and once again he was helpful, friendly and assisted in every way to accommodate our needs and answer our questions. He assisted us when we had mechanical problems with our car and provided a loaner while we completed some personal business. We were treated quite fairly and thought the purchase was an excellent choice. We appreciated his counsel and advice. Comfortable and engaging person to work with. More

Great Experience! We have bought multiple cars from this dealership and they do not disappoint. We have been give top notch service in sales. Our sales advisor was Ben We have bought multiple cars from this dealership and they do not disappoint. We have been give top notch service in sales. Our sales advisor was Ben and sales manager Matt. They both worked very hard to make us happy. We will keep coming back! Thanks DeFouw BMW for a great experience! More

Great Experience! We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. We found and inquires about the car online. We set up a test drive for that evening. When we arrived, the car was pulled up front and waiting for us. Our salesman, Garry, was very knowledgeable and helpful - yet NOT pushy. Although already at a great price, the dealer met our offer half-way and negotiated with us. We had a couple of things that we wanted done prior to delivery and these were done no problem. We got a great rate and we're very happy customers! More

AWESOME experience!!! We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. T We drove over an hour to see a salesperson that we had used in the past... WELL WORTH it! Sheila, as always, went above and beyond our expectations. The finance department was great too. My kids thought the t-shirt and hat from the tent sale was almost as good as the new car! Keep up the great work Sheila and DeFouw Chevrolet! More

Never go to Defouw BMW Service Center! Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold Had great experiences with Defouw Chevrolet and BMW sales, however I would give ZERO stars if possible to Defouw BMW service department. We were sold a lemon claiming to be a 2008 BMW 335xi less than a year ago. Within a month, it stated that brake pads were thin (understandable with a used car) but the engine started missing in addition. My wife took it in and they gave her an estimate for over $2700 to do brakes all around, replace an ignition coil, and repair the equivalent of a rear main seal (gasket). The oil had just been changed and there were no oil leaks (still aren't 10 months later... Hmmm). We ended up getting brakes and ignition coil done by our mechanic for under $800. We've had two more ignition coils replaced for $350 more and the car runs better but still codes and shutters when in passing mode above 4500 rpm in 2nd gear. Research shows this most likely to be carbon build-up on the intakes (again understandable for a used car with 100K miles). Research also shows average cost at dealers is $400 to $700 for walnut shell blasting of the intakes to remove buildup and fix the issue. Steven with Defouw BMW service quoted me $2200+ for this carbon blasting. I called BMW North Cincinnati and got a quote for $695. In the last month, the radio speakers were crackling in the back and then the radio just stopped working. Radio is still on but no sound including no gong when starting the car. Research shows this to be a software update issue. Steven at Defouw BMW service quoted $109 to reprogram the software so that the speakers will work again. Bill Defouw BMW service is a worthless service center aimed at overcharging people with enough money not to care that they are being taken for a ride. Bill Defouw BMW service does absolutely nothing to provide service after the sale and retain customers. We will never go back to this pathetic excuse of a service center. I'd rather drive to Cincinnati and be treated like a customer! More