DeCozen Chrysler Jeep Dodge Ram - Service Center

I was done with my lease and wanted to finance, after searching and searching, I found the perfect car for me, Decozen is definitely the best from beginning to end it has been nothing but peasant treatme searching and searching, I found the perfect car for me, Decozen is definitely the best from beginning to end it has been nothing but peasant treatment. Any future car for me and my family would definitely be coming from here. More

Amazing Customer Service - very quick, clean, and super friendly. Scheduled service right away and completed job on time. Needed an additional part and they already ordered it for me! friendly. Scheduled service right away and completed job on time. Needed an additional part and they already ordered it for me! More

Tom was the exception to the rule, he was great, but service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called f service receptionist in service and parts department was not. She was rude, didn’t even great me and I thanked her she didn’t respond rather called for the next customer. I walked away and said thank you a second time still didn’t get acknowledged. She had the same attitude when Both times I went. I was not told my first appointment that the car would have to be left, with no waiting room I would have to leave for hours no where to go no loaner available. And even though Inhad an appointment the wait was still going to be 3 hours. I rescheduled. I understand Covid restricts us. But some people live 30 minutes away. And you are allowed 25% capacity. If you can’t give a loaner out we should be allowed to wait. Overall experience was terrible, compared to Toyota’s Service Center. At Toyota, I am always greeted. You drive right in to the center and there is someone with a clipboard who signs you in takes your keys and you don’t have to wait outside an office just to get checked in. They have 25% capacity in place and if they are full they offer you a loaner. That is customer service. I will not be returning to this facility for future work. More

When I called for help everyone was nice. Picking up my car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when custom car was kinda easy just some miscommunication as to where my keys are. The only bad thing is that not one person in the store wore a mask when customers came in or was walking by them. At least when I came to pick up my car when the lady was behind the glass she didn't wear a mask but both times I came in contact with her she put the mask on but she was the only person to do that. More

Usually the service is really good, on time detailed and service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an o service department provides good communication unfortunately my last visit was not timely the communication was poor it took 4 1/2 hours to get an oil change even though I called ahead to set an appointment at 9 AM More

Quick, quality service with no hassle. Determined remedy quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr bas quickly and got it done in a very reasonable timeline. The team at decozen stand behind their vehicles and look out for the customer on a rebulsr basis. Great service awesome dealership. More

I took my car for an oil change and a check engine light and the only thing that was done was the oil change. The manager only concern was to sell me a service for my fuel injection in my filters but never and the only thing that was done was the oil change. The manager only concern was to sell me a service for my fuel injection in my filters but never spoke about my check engine light More

We have like the shop since we bought a car from you. Something has changed. It feels like we're always getting a hard sale now Something has changed. It feels like we're always getting a hard sale now More

Oil change was fine, but they charged me for topping off washer fluid. Kind of cheap if you ask me, especially when i have my own. Was my first experience with service at Decozen and makes me feel like I washer fluid. Kind of cheap if you ask me, especially when i have my own. Was my first experience with service at Decozen and makes me feel like I'll be nickel and dimed going forward. More

Tech Tom was honest & helpful. The appointment was easy to make, and the car was ready when we expected it to be. Thanks for great service. to make, and the car was ready when we expected it to be. Thanks for great service. More