DeCozen Chrysler Jeep Dodge Ram - Service Center

I was told a rattling noise was going to be checked with my initial visit but it never was. Now, it is still making that noise and I was told I would be charged if I want to get it checked instead of it bei my initial visit but it never was. Now, it is still making that noise and I was told I would be charged if I want to get it checked instead of it being checked when I initially took the vehicle in. More

Bill and Tom provide a great trustworthy experience from my 2009 town and country to my newer 2018 Pacifica have both been serviced with more than satisfied results. my 2009 town and country to my newer 2018 Pacifica have both been serviced with more than satisfied results. More

But with some hesitation as I am having issues with a dealer installed bedliner the tech did what he could but it just won’t flatten out dealer installed bedliner the tech did what he could but it just won’t flatten out More

Bought my car in for service and realize my car had a scratch on the fender when I got home. Call the service dept and told them and they don't wanna take responsibility for the scratch.. scratch on the fender when I got home. Call the service dept and told them and they don't wanna take responsibility for the scratch.. More

I moved and I was trying to find something near my house; so I called about three Ram dealers before and none of them had convenient hours or something sooner. None of them offered me to leave the car overni so I called about three Ram dealers before and none of them had convenient hours or something sooner. None of them offered me to leave the car overnight, until I called DeCozen (which is farther away from me). They have this option of leave the car when I can and pick it up when is ready. Also, they fixed my car in less than a week from my call, the other ones wanted me to wait more than two/three weeks to take my car. I really recommend DeCozen. More

The service was great. The local commute to my house was a big thing. the customer service was on point to work with. Its a good system a big thing. the customer service was on point to work with. Its a good system More

I came in for a oil change, and to my surprise I was finish in less than an hour. This dealership is Always professional. never disapoint's finish in less than an hour. This dealership is Always professional. never disapoint's More

We had a leak in our 2021 Grand Cherokee’s roof and the service department worked with us until they found the issue. We had a loaner car the day of the repair. Billy was great! service department worked with us until they found the issue. We had a loaner car the day of the repair. Billy was great! More

Billy T was very accommodating and professional. I am very satisfied with the level of service, and all the work was done under warranty and with no upscale pressure. very satisfied with the level of service, and all the work was done under warranty and with no upscale pressure. More

We really appreciate the great service team at Decozen Jeep in Verona especially Tom Gilsenan. The whole team there makes it so easy to get our Jeep in and out of service quickly and efficiently. We never Jeep in Verona especially Tom Gilsenan. The whole team there makes it so easy to get our Jeep in and out of service quickly and efficiently. We never have recurring problems--the team listens to our concerns and anything we've ever worried about was immediately rectified and we were back on the road in no time. We highly recommend the team in this location. More