DeCozen Chrysler Jeep Dodge Ram - Service Center

This was the first service scheduled for my Chrysler 200. Xenia was very polite and friendly. She answered my questions regarding the scheduled service for my vehicle over the phone before I arrived and re Xenia was very polite and friendly. She answered my questions regarding the scheduled service for my vehicle over the phone before I arrived and recalled our conversation when I arrived at the location. She quickly expedited the paperwork involved and then I was off to the very comfortable lounge. The service was performed in a "just right" amount of time. Xenia cheerfully informed me that my vehicle was ready and after a couple more signatures, returned my keys, walked me to the door, as we discussed highway driving and told me to have a good weekend and enjoy my car. I love this dealership and I love my car. Excellent sales and service. More

I called Decozen desperately needing help for my 2004 dodge caravan that was not running. Two other mechanics looked at it prior to bring it to Decozen and they could not figure out the problem. Xenia ca dodge caravan that was not running. Two other mechanics looked at it prior to bring it to Decozen and they could not figure out the problem. Xenia called me on a tuesday and told me it was the cylinder 1 in my engine along with other things that needed to be repaired, ordered the parts that day and i picked up my car the next day! my car is running great and over all it was a great experience dealing with Xenia. she explained the problem in a way i could fully understand it and always kept my informed of progress. she was awesome and i would highly recommend Decozen and especially Xenia! More

On September 14th, my wife and I were driving our 2010 Town and Country near Verona NJ when the transmission failed. We limped the mile to the nearest Chrysler dealership: Decozen. Paul, the service agent Town and Country near Verona NJ when the transmission failed. We limped the mile to the nearest Chrysler dealership: Decozen. Paul, the service agent said it would be inspected and fixed within the week. One week goes by, no word as to the problem, but the car only has 33,000 miles on it so we felt confident this was a slam dunk in terms of service. We couldn’t have been more wrong! Second week goes by and still no answer from Paul, who we have called several times, but got only the run around. Fourth week ticks by, and I call Paul again. This time I get him. He puts me on imaginary hold, comes back to phone in 10 seconds and states “our service manager was road testing your car yesterday and found a screeching sound from the hub.” What is a “hub” anyway? Is it a bearing? Still no word from anyone who has seen the car. Still no explanation as to what the “hub” is Paul is referring to. Paul really doesn’t know, he just lies to customers and strings them along. We learned later that because we did not purchase the car from Decozen, we are not a priority in the least. In fact, we could be waiting months to have our car fixed! Here it is the beginning of November, and the car is still in limbo, lost in the Decozen web of fabrications, lies and deceit. Any time we call, we are told a service tech will call back with an update, but we never get a call. Avoid this dealership like the Black Death! More

The third bad experience I've had at this dealer. STAY AWAY!! I was so displeased that I asked to speak wtih the GM, Mike Servino (sp?), he was too important to speak with an unhappy customer and refe AWAY!! I was so displeased that I asked to speak wtih the GM, Mike Servino (sp?), he was too important to speak with an unhappy customer and referred me again to the horrible svc dept. The idiots in service said they could not find the problem, or rather there "was no problem". No more than TEN MINUTES after I left the place, the problem started up again. Find another place to fix your car, these peole are the worst! More

Would not service my car because it was under warranty and purchased at a different dealer. Very rude. I bought it from another dealer because when I went to Decozen the sales people were so rude and sl and purchased at a different dealer. Very rude. I bought it from another dealer because when I went to Decozen the sales people were so rude and slippery. Can't believe they are still in business. Can't go long with having no return customers. More

I have to tell you, please, please DO NOT go to this dealership. First of all, my family has been buying cars from this dealership for a very long time, we have given them a lot of business. I got a car dealership. First of all, my family has been buying cars from this dealership for a very long time, we have given them a lot of business. I got a car from them 2 years ago, and have only gotten it serviced there. So last week my check engine light came on and of course i called them to fix it, but they were too busy to see me, so i took it to another dealer and guess what? ALL of the parts that Decozen had replaced were non-chrysler parts! They were all sub-standard parts and now my car needs to be repaired to the tune of $500!!! So, please spare yourself and find a better place to get your car fixed, you will be much better off, trust me. More

I purchased a Jeep not from Decozen, but from another dealership, and I was told when I purchased it that I could bring it to any dealership to be serviced, Decozen was closer to my work, so when I did n dealership, and I was told when I purchased it that I could bring it to any dealership to be serviced, Decozen was closer to my work, so when I did need service Decozen would not service the vehicle they said it wasn’t bought from them, and I would have to wait until all of their customers that bought vehicles from them were done, I had an appointment, but they said that, that didn't mean anything. They are privately owned and that is the way that they do things. I am so happy that I did not buy my vehicle from them and would highly recommend if anyone is looking for a vehicle not to go there. The customer Service is terrible. They are suppose to be a Jeep dealer and should service a Jeep no matter where is purchased I am also reporting them directly to Jeep itself, so that Jeep is aware of the dealerships handling their product. More