DeCozen Chrysler Jeep Dodge Ram - Service Center

Very professional service rep, worked hard to make me happy and got the work completed in a timely fashion. Other dealers have not been able to complete the jobs I’ve c service rep, worked hard to make me happy and got the work completed in a timely fashion. Other dealers have not been able to complete the jobs I’ve complained about. More

Worst experience ever! Charged a LOT more than quoted Other services NOT mentioned but charged Bill much higher than expected, humiliated could not pay Oil smears on ca Charged a LOT more than quoted Other services NOT mentioned but charged Bill much higher than expected, humiliated could not pay Oil smears on carpet; spare not put back More

great service They get you taken care of very fast. Fair prices. Nice waiting room. They have very competitive ppricing and work with you to get the best deal. They get you taken care of very fast. Fair prices. Nice waiting room. They have very competitive ppricing and work with you to get the best deal. More

Worst dealer ever! We own 2 Dodge Rams. I 2014 Laramie and 1 2016 1500. This dealer sold us a lemon (2016) which we are in litigation with now. The service dept. is horr We own 2 Dodge Rams. I 2014 Laramie and 1 2016 1500. This dealer sold us a lemon (2016) which we are in litigation with now. The service dept. is horrible. There is a manager Frank that is nasty and argumentative. We will never buy another Dodge/Fiat product ever. We currently own 6 cars and have never had such bad experiences than at this dealer. They just tried to charge us $3800 which was under warranty. We went to Nielson amd they took care of it for us. More

Quick and professional They take care of you mechanics are quick and know what they are doing advisors are friendly and help you with everything you need done on cars They take care of you mechanics are quick and know what they are doing advisors are friendly and help you with everything you need done on cars More

Service was EXCELLENT!! Had oil change and wipers replaced in 20 minutes!!! I was in a rush and was OUT in a half hour! I was early for my next appointment Had oil change and wipers replaced in 20 minutes!!! I was in a rush and was OUT in a half hour! I was early for my next appointment More

Great People are nice to deal with. Brought my car in to be serviced while I waiting was serviced within an hour. Didn’t have to wait long at all. People are nice to deal with. Brought my car in to be serviced while I waiting was serviced within an hour. Didn’t have to wait long at all. More

Happy until now Frank was rude to associates and me arguing with me about a coupon I received for service and he would not let me use. I have never had an issue unti Frank was rude to associates and me arguing with me about a coupon I received for service and he would not let me use. I have never had an issue until now. More

Speed + Focus = Customer satisfaction I recently paid a visit to DeCozen Jeep for an oil change on my 2015 Jeep Grand Cherokee and walk away with a new 2017 Jeep Grand Cherokee. I was on a I recently paid a visit to DeCozen Jeep for an oil change on my 2015 Jeep Grand Cherokee and walk away with a new 2017 Jeep Grand Cherokee. I was on a tight time line being that I only anticipated to be at Jeep for no more then an hour for my oil change when I met with a sales associate, Marlene, to discuss the options of trading in my upcoming lease. Long story short the sales team along with the professional leadership of Mike Cerino offered me a deal I simply could not refuse. Mike was great with presenting a reasonable offer and did not do any of the typical "dealership/sales" type back and forth. He knew what I was looking for and he knew what he was able to offer me. It was the least stressful vehicle purchase I've experienced to date. Mike then had me work with Carmine Lofaro, the F&I associate. Carmine had an upcoming appointment and was not sure if we would be able to get everything done in time for my next appointment as well as his. Carmine took a chance on me and we both worked together to get the financing and insurance worked out in just under an hour so we were both able to make our next appointments. He understood what had to be done and I was knowledgeable of my own financial and insurance situation so together we were able to successfully execute the transaction. If you're looking for a new vehicle and know what you want and your financial/insurance ability go see Mike and Carmine and help them help you walk away as a satisfied customer. More