DeCozen Chrysler Jeep Dodge Ram - Service Center

Great, quick and efficient. Everyone was helpful and got a good deal. Maybe they should add car wash at the end of services- most dealers do. I think this will encourage to bring Everyone was helpful and got a good deal. Maybe they should add car wash at the end of services- most dealers do. I think this will encourage to bring my car to get service at this location in Verona. More

Regular check-up...oil change, tire rotation, etc. Pleasant greeting. Quick and efficient paperwork. Scheduling was easy. Clean and comfortable waiting area. In and out in a timely fashion. Explaine Pleasant greeting. Quick and efficient paperwork. Scheduling was easy. Clean and comfortable waiting area. In and out in a timely fashion. Explained everything that was done. More

Always a pleasure Came in for oil and a tire rotation and they notified me I had two pending recalls, an hour later I was on the road and everything working perfectly Came in for oil and a tire rotation and they notified me I had two pending recalls, an hour later I was on the road and everything working perfectly More

Well Taken Care of FRANK RUSSO was very helpful and professional, informed me promptly on what was wrong, service was great, and I was in an out quickly. THANK YOU FRANK RUSSO was very helpful and professional, informed me promptly on what was wrong, service was great, and I was in an out quickly. THANK YOU More

Timely service. Friendly techs Easy appointment with the service Dept. Courteous and fast service. Fair price and a comfortable waiting area. This is my second Jeep from De C Easy appointment with the service Dept. Courteous and fast service. Fair price and a comfortable waiting area. This is my second Jeep from De Cozen More

Service department is always great and listens to what I have to say and is always so helpful. This is why I always go their for all my service needs. department is always great and listens to what I have to say and is always so helpful. This is why I always go their for all my service needs. More

Great Customer Service I arrived a few minutes late for my Saturday morning appointment and thought I would have a long wait. Nope I was in and out in less than one hour. T I arrived a few minutes late for my Saturday morning appointment and thought I would have a long wait. Nope I was in and out in less than one hour. The gentleman who did my paperwork was very helpful and pleasant. I will definitely continue having my car serviced at this dealership. Thank you. More

Not great I've been there 5 times to fix a warranty item, "dealer can never replicate". I go on test drives with a tech, they hear the issue, stil can't fix I've been there 5 times to fix a warranty item, "dealer can never replicate". I go on test drives with a tech, they hear the issue, stil can't fix it. Next time I go in, same story More

12/8/18 Service review I had an 8:30a appointment and when I arrived, on time, I was told there were 4 people in front of me and it would likely be 45 mins to and hour. I do I had an 8:30a appointment and when I arrived, on time, I was told there were 4 people in front of me and it would likely be 45 mins to and hour. I don't understand why my car wouldn't be seen right away if I had an appointment. I waited nearly two hours and was surprised to see my bill was $590 with no explanation of what I paid for other than the one tire that I purchased. I asked multiple times how much longer it would take and I was told I would be informed when it was ready. The staff was by no means rude, but there was a severe lack of information and transparency. I didn't expect an apology but none was offered. However, I did receive a happy holidays greeting when I left, which I appreciated. I do no know the names of the people I interacted with unfortunately so I selected a few names below because it would not let me submit without selecting. More

Non Service I am receiving emails and phone calls stating that I have had service performed on my new vehicle. I have not had any services performed or even visit I am receiving emails and phone calls stating that I have had service performed on my new vehicle. I have not had any services performed or even visited the dealership. When I request information regarding "their service records" for my vehicle I do not receive a response. THERE WAS NO VISIT!!!!! More