DeCozen Chrysler Jeep Dodge Ram - Service Center

Purchase and Service Area I would highly recommend purchasing a car from this dealership. I would also like to recommend the Service department they return my Jeep the same day I would highly recommend purchasing a car from this dealership. I would also like to recommend the Service department they return my Jeep the same day, based on the amount of work I needed. More

Maintenance on Challenger Scat Pack It is always such a pleasure going to DeCozen. From oil changes to maintenance, their staff is efficient, knowledgeable and friendly. On my last visit It is always such a pleasure going to DeCozen. From oil changes to maintenance, their staff is efficient, knowledgeable and friendly. On my last visit, from the time I walked in the door, to the time I left, it proved to be a good experience. The Service Writer was informative and pleasant. The mechanic (Anthony) was pleasant, knowledgeable and courteous. He explained exactly what caused the issue in detail. Thanks DeCozen!!! I would definitely recommend your dealership for a new vehicle or maintenance. More

Service was excellent The service was done quickly and the service advisor was very knowledgeable and helpful. Prices were in line with a service of this type. The staff is The service was done quickly and the service advisor was very knowledgeable and helpful. Prices were in line with a service of this type. The staff is very friendly and accommodating. More

Service Lasr Wednesday and today I had some crazy requests for service. They took care of me and I came back today to follow up on a problem I had with CarPlay. Dan came out and walke I had some crazy requests for service. They took care of me and I came back today to follow up on a problem I had with CarPlay. Dan came out and walked me through the fix. Great service. More

Returning for same issue & left again with Nothing Resolved My Service experience is getting worst every time I come to DeCozen lately. Staff not pleasant/friendly very unformative. I was so, not pleased My Service experience is getting worst every time I come to DeCozen lately. Staff not pleasant/friendly very unformative. I was so, not pleased with my last Service visit my Service Rep Frank was just rude...I came & got my Jeep & took it else where...I'm a paying use to be loyal customer & deserve better service. I'll return upon Jamie's return. Brought my truck in twice for the same exact problem & left with a bill no results. I'm truly an unhappy customer... More

great service I had a issue with my used jeep I just purchased, Tom in service was very helpful and knowledgeable in resolving this issue, prompt and professional I had a issue with my used jeep I just purchased, Tom in service was very helpful and knowledgeable in resolving this issue, prompt and professional More

Oil change Well when I leased the new grand Cherokee the sales lady promised the first oil change for free but I had to pay. She also promised to get me a priva Well when I leased the new grand Cherokee the sales lady promised the first oil change for free but I had to pay. She also promised to get me a privacy cover for inside back since I store a lot of equipment and that never happened. Lots of promises to sell me the truck and no results. More

Great service Service was great. They promised when the car would be done and delivered earlier. They explained the work that was going to be completed and the pu Service was great. They promised when the car would be done and delivered earlier. They explained the work that was going to be completed and the purpose l. More

5 stars Everything was done right and as promised. In fact, its always my experience there. I've leased my last 3 Jeeps from Decozen. Will definitely Everything was done right and as promised. In fact, its always my experience there. I've leased my last 3 Jeeps from Decozen. Will definitely get my 4th there as well. More

More for my buck To start they have no service appointments after 3pm. which is hard for people who have jobs. The waiting room is horrible. It is very cold ,tv didn’t To start they have no service appointments after 3pm. which is hard for people who have jobs. The waiting room is horrible. It is very cold ,tv didn’t work, no working WiFi , & they have no complementary coffee or water. Last but not least your not able to speak to the mechanic or are physically shown what exactly they replace or fix in your car this the only Jeep dealer I experience this in. i think as a customer I should been shown what I am paying for. The service guy that greeted me was nice to me. More