DeCozen Chrysler Jeep Dodge Ram - Service Center

Best Service This has been the best service that I have ever received at a dealership. I would highly recommend for both sales and service everyone their is very f This has been the best service that I have ever received at a dealership. I would highly recommend for both sales and service everyone their is very friendly and knowledgeable More

Poor Vehicle Service Experience On May 17, 2019, I had my vehicle serviced at De Cozen. After getting the vehicle diagnosed, repaired & spending almost a thousand dollars my vehicle On May 17, 2019, I had my vehicle serviced at De Cozen. After getting the vehicle diagnosed, repaired & spending almost a thousand dollars my vehicle broke down less than 24 hours after bringing it home. Customer service has been poor. I was not offered any assistance in this matter by the service manager, Thomas G. or Jeep Corporate. I was then told after re-diagnosis that I would need to pay an additional $800 to fix what had already supposedly been fixed. I am beyond frustrated with De Cozen. I was told that I would be charged storage fees if I left my non-working truck in their parking lot until the part they ordered came in in four weeks. Seems like this is a no win solution. I have been very patient but am at my wits end. I was hoping to come to a resolution with the local De Cozen management team but I have been given the run around.Thomas has even started screening my calls & will no longer answer. Its unfortunate that I will be contacting the State Attorney General & Better Business Bureau about this situation. More

Extremely happy I have been a customer of Decozen for many years with several vehicles owned and leased thru them. I recently had new tires installed and was very hap I have been a customer of Decozen for many years with several vehicles owned and leased thru them. I recently had new tires installed and was very happy with the service and product. They were even able to give me a loaner car for the day so I wouldn’t have to miss work. More

Open recalls Service department was a pleasure to deal with. I was able to make a quick appointment and they took care of my problem fast and in a timely manner Service department was a pleasure to deal with. I was able to make a quick appointment and they took care of my problem fast and in a timely manner More

Fast and courteous service! You guys got me in and out in an hour and were pleasant to deal with. I can’t say the same for a certain dealership on route 46 That I have dealt w You guys got me in and out in an hour and were pleasant to deal with. I can’t say the same for a certain dealership on route 46 That I have dealt with in the past.Thank you! More

Amazing Service at DeCozen Chrysler Jeep Dodge Ram Recently brought my Jeep Cherokee into the service department at DeCozen in Verona for an oil change and replacement of an engine part. My service a Recently brought my Jeep Cherokee into the service department at DeCozen in Verona for an oil change and replacement of an engine part. My service advisor, Frank Russo, was friendly and knowledgeable. The service on my vehicle was completed quickly and everyone at the dealership was friendly. There is a very nice and comfortable waiting area where you can have a cup of coffee or read the newspaper. The dealership is very clean and designed well. I would definitely recommend DeCozen to someone that I know. More