DeCozen Chrysler Jeep Dodge Ram - Service Center

My first service experience. I believe the service advisor I saw was Frank Russo. When I dropped off my car I told him I was taking a walk to get coffee and made sure he had my ce I believe the service advisor I saw was Frank Russo. When I dropped off my car I told him I was taking a walk to get coffee and made sure he had my cell number if needed. He then told me where to wait in the dealership when I returned. I was sitting there for an hour and he never called or came into the waiting room to tell me my car was ready. I only found out because he came in to get another customer. This was the first time I had my car serviced so I was unfamiliar with your dealership’s procedure. I took my last car to the dealership for service the entire seven years that I had it and was never treated or talked down to like this. I love my Jeep, but you are not the only dealership. I hope my future service appointments will make me want to continue as one of your customers. More

Great service No problem repair was made as asked for. I waited for the repair. Need to fix the coffee machine. All areas are very neat and clean And clean No problem repair was made as asked for. I waited for the repair. Need to fix the coffee machine. All areas are very neat and clean And clean More

Having repeated issues with the same parts, waiting weeks for replacement, unable to make quicker appointment upon arrival of new parts as well. Not the best customer service. for replacement, unable to make quicker appointment upon arrival of new parts as well. Not the best customer service. More

I was surprised my 1st oil change wasn't free & I was even more surprised when I was charged over $92! That was not what I expected! even more surprised when I was charged over $92! That was not what I expected! More

Professional accurate prompt My experience was perfect from the phone call to set up my appointment to the time I picked up my truck. I would strongly recommend DeCozen. My experience was perfect from the phone call to set up my appointment to the time I picked up my truck. I would strongly recommend DeCozen. More

Great Service! My recent service for my Jeep Compass was excellent! I was completely satisfied and my car was returned to me in excellent condition and in a timely My recent service for my Jeep Compass was excellent! I was completely satisfied and my car was returned to me in excellent condition and in a timely manner! More

jeep service service manager and team had completed work in agreed time and returned vehicle in good condition.. suggestion is that updates to the customer shoul service manager and team had completed work in agreed time and returned vehicle in good condition.. suggestion is that updates to the customer should be more frequent More

Great Dealer Easy and reliable service. The wait was not long at all.. The waiting room was clean. Only complaint i had was that the coffee maker was out. Was look Easy and reliable service. The wait was not long at all.. The waiting room was clean. Only complaint i had was that the coffee maker was out. Was looking forward to having a small cup of coffee while I waited. More

I would NOT recommend De Cozen Scheduled to take care of a recall. No loaner vehicle which caused a huge inconvenience. While in, requested an oil change and to rotate the tires. Scheduled to take care of a recall. No loaner vehicle which caused a huge inconvenience. While in, requested an oil change and to rotate the tires. This was mentioned when the appointment was made and again in writing when the truck was dropped off the night before. I looked at the receipt once my son came home with it and found the oil change was done but not the tire rotation. No explanation was given as to why it wasn't done. Now I need to take it somewhere to get the tires rotated and another day without my vehicle. We leased the vehicle and from the time we arrived to drive it home I felt the sales person was rude and couldn't wait to get us out of the dealership. She got her sale so that was where she stopped caring. I don't think she even spent the time explaining things in the truck to my son. I've purchased many cars and ALL have ALWAYS spent at least 20-30 minutes going over the vehicle. Bottom line I would not go back to De Cozen and would never recommend them to anyone! More

Tire fixed It was a AWESOME experience they got me in and out which i loved n EVERYONE was very friendly and understanding to my issue i would definitely be back It was a AWESOME experience they got me in and out which i loved n EVERYONE was very friendly and understanding to my issue i would definitely be back for service if needed More