DeCozen Chrysler Jeep Dodge Ram - Service Center

Billy in the service dept was very accommodating and professional. I had a problem with my brakes and he made sure they were fixed. professional. I had a problem with my brakes and he made sure they were fixed. More

DeCozen could not have been less helpful when we contacted them to schedule service on our Pacifica in response to a recall notice from Chrysler. Chrysler advised in its recall notice that one of contacted them to schedule service on our Pacifica in response to a recall notice from Chrysler. Chrysler advised in its recall notice that one of the modules in our Pacifica needed reprogramming, and it could be done in 30-minutes at any dealership. Despite that, DeCozen told us it would take six-weeks to schedule and then, after we waited six-weeks and arranged for time off of work, they told us the day before the appointment that we were not on the schedule. We told them that we had scheduled the appointment six weeks ago, and, even then, after consulting with the service manager, we were told they could not accommodate us as scheduled. They told us we could leave the car there for several days to see if they could get to it, which is not an option for us as this is our only car that can accommodate our entire family. By way of explanation, DeCozen indicated that they had been provided a limited number of parts for this recall. They said this despite Chrysler having told us that the recall involved only reprogramming, and did not necessitate any parts. DeCozen also told us that we should take the car to the dealership where we had purchased it. They told us this despite Chrysler having advised that the recall could be fixed at any dealership. We reached out to a different dealership in the area, and they indicated that it was a simple fix and could be done in a short time. They were able to put us on their schedule within 48 hours of the call. We are grateful for the knowledge that DeCozen is not a place where we should be shopping in the future. More

Always an excellent jobs. The only negative is that I have to wait 2 or three weeks for a service appointment The only negative is that I have to wait 2 or three weeks for a service appointment More

I called to speak to a manager in regards about my most recent visit. I still haven’t received a call back.. So I’ve decided to visit a different dealership to see if I can get some assistance. Very disapp recent visit. I still haven’t received a call back.. So I’ve decided to visit a different dealership to see if I can get some assistance. Very disappointed in the customers service that was given.. More

Everyone is really nice helpful/ friendly staff, dealership is very clean and well organized,. I would definitely recommend …! dealership is very clean and well organized,. I would definitely recommend …! More

Guys were fast and friendly! I had to get my daughter to a doctors appointment and they were great!!! a doctors appointment and they were great!!! More

DeCozen helped me to find the car that was perfect for me. Each of the workers that helped me were able to answer all of the question I had and led me in the right direction. Because of DeCozen, I had a v me. Each of the workers that helped me were able to answer all of the question I had and led me in the right direction. Because of DeCozen, I had a very fun and exciting shopping experience. More

Overall Customer Service was excellent. I would definitely recommend DeCozen to friends and family. Thanks definitely recommend DeCozen to friends and family. Thanks More

Great representatives and quick services. I would Great representatives and quick services. I would recommend the dealership who’s employees are all extremely polite and helpful. Great representatives and quick services. I would recommend the dealership who’s employees are all extremely polite and helpful. More

Great experience. Done ahead of schedule and complete. Will the JEEP app update to show the completed recalls? Will the JEEP app update to show the completed recalls? More