DeCozen Chrysler Jeep Dodge Ram

On September 14th, my wife and I were driving our 2010 Town and Country near Verona NJ when the transmission failed. We limped the mile to the nearest Chrysler dealership: Decozen. Paul, the service agent Town and Country near Verona NJ when the transmission failed. We limped the mile to the nearest Chrysler dealership: Decozen. Paul, the service agent said it would be inspected and fixed within the week. One week goes by, no word as to the problem, but the car only has 33,000 miles on it so we felt confident this was a slam dunk in terms of service. We couldn’t have been more wrong! Second week goes by and still no answer from Paul, who we have called several times, but got only the run around. Fourth week ticks by, and I call Paul again. This time I get him. He puts me on imaginary hold, comes back to phone in 10 seconds and states “our service manager was road testing your car yesterday and found a screeching sound from the hub.” What is a “hub” anyway? Is it a bearing? Still no word from anyone who has seen the car. Still no explanation as to what the “hub” is Paul is referring to. Paul really doesn’t know, he just lies to customers and strings them along. We learned later that because we did not purchase the car from Decozen, we are not a priority in the least. In fact, we could be waiting months to have our car fixed! Here it is the beginning of November, and the car is still in limbo, lost in the Decozen web of fabrications, lies and deceit. Any time we call, we are told a service tech will call back with an update, but we never get a call. Avoid this dealership like the Black Death! More

The third bad experience I've had at this dealer. STAY AWAY!! I was so displeased that I asked to speak wtih the GM, Mike Servino (sp?), he was too important to speak with an unhappy customer and refe AWAY!! I was so displeased that I asked to speak wtih the GM, Mike Servino (sp?), he was too important to speak with an unhappy customer and referred me again to the horrible svc dept. The idiots in service said they could not find the problem, or rather there "was no problem". No more than TEN MINUTES after I left the place, the problem started up again. Find another place to fix your car, these peole are the worst! More

Would not service my car because it was under warranty and purchased at a different dealer. Very rude. I bought it from another dealer because when I went to Decozen the sales people were so rude and sl and purchased at a different dealer. Very rude. I bought it from another dealer because when I went to Decozen the sales people were so rude and slippery. Can't believe they are still in business. Can't go long with having no return customers. More

i bought a jeep four weeks ago. it had some issues (check engine light and faulty AC) and before we signed the paperwork JOE had told me the truck will be like brand new before i picked it up. after waiting engine light and faulty AC) and before we signed the paperwork JOE had told me the truck will be like brand new before i picked it up. after waiting a week they FINALLY called and told me it was ready. within one day the check engine light came on. JOE THEN proceeded to tell me about how it was the cat. converter. its been five weeks and all through the month of august i have had NO AC! and still see a check engine light everyday. i wouldn't recommend this dealership to my worst enemy. no one calls me back. ive left several messages for JAMIE the service manager and JOE the crappy salesman. PLEASE DONT GO HERE! SAVE YOURSELF! More

I have to tell you, please, please DO NOT go to this dealership. First of all, my family has been buying cars from this dealership for a very long time, we have given them a lot of business. I got a car dealership. First of all, my family has been buying cars from this dealership for a very long time, we have given them a lot of business. I got a car from them 2 years ago, and have only gotten it serviced there. So last week my check engine light came on and of course i called them to fix it, but they were too busy to see me, so i took it to another dealer and guess what? ALL of the parts that Decozen had replaced were non-chrysler parts! They were all sub-standard parts and now my car needs to be repaired to the tune of $500!!! So, please spare yourself and find a better place to get your car fixed, you will be much better off, trust me. More

Hello This is got to be by far the worst experience I Hello This is got to be by far the worst experience I have ever had.This dealership is far from professional, in fact it seems like it being run by s Hello This is got to be by far the worst experience I have ever had.This dealership is far from professional, in fact it seems like it being run by someone that has no clue of how to run a business. Well maybe the fact that the owner of this place is a total jerk, has an effect on everybody else. What a rude and disrespectful man. Shame on him. The statement on their website seems right, but not for this dealership. That is a definition of what a dealership should be, and this one is far from it. ""At Decozen Chrysler Jeep Dodge in Verona, NJ, we believe that everyone should be treated like a VIP. This philosophy translates to exceptional service, money saving specials and the latest new and pre-owned inventory selections. Come down today and experience preferential treatment. "" More

I purchased a Jeep not from Decozen, but from another dealership, and I was told when I purchased it that I could bring it to any dealership to be serviced, Decozen was closer to my work, so when I did n dealership, and I was told when I purchased it that I could bring it to any dealership to be serviced, Decozen was closer to my work, so when I did need service Decozen would not service the vehicle they said it wasn’t bought from them, and I would have to wait until all of their customers that bought vehicles from them were done, I had an appointment, but they said that, that didn't mean anything. They are privately owned and that is the way that they do things. I am so happy that I did not buy my vehicle from them and would highly recommend if anyone is looking for a vehicle not to go there. The customer Service is terrible. They are suppose to be a Jeep dealer and should service a Jeep no matter where is purchased I am also reporting them directly to Jeep itself, so that Jeep is aware of the dealerships handling their product. More